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Customer Service Manager

Location:
Las Vegas, NV
Posted:
November 27, 2016

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Resume:

Socorro D Santos-Balagtas

**** ****** ****** **

Las Vegas, NV 89147

Contact Number: (1-818-***-****

Email address: acxn2l@r.postjobfree.com

SUMMARY OF QUALIFICATION:

Accomplished measurable results while offering more than 30 years of experience in Human Resources and Personnel Management, planning, leading and supervising HR departments under a fast-paced, dynamic working environment in Manufacturing, Service Industry and International Organization. Possess a comprehensive background in leadership, strategic planning, risk-management, and critical thinking with an extensive knowledge in customer service and administrative skills, negotiation and construction management.

PROFESSIONAL EXPERIENCE

KNN Construction

414 W Basic Road

Henderson, NV 89015

September 8, 2015 – current

Project Assistant

Prepare and route all project documents for all subcontractors through the designated routing system

Ensure all documents are stored appropriately in the project file structure

Distribute, scan and copy project documents as required

Maintain Certificates of Insurance for all subcontractors

Attend project meetings, record minutes and distribute to team

Facilitate communication from clients, employees, vendors, and others who have business with the Company by referring telephone calls to requested individuals

General office administrative tasks; handles all rental properties for the owner

Arthur Murray Dance Studio (Dba Mirror Ball International)

4440 S Durango Drive

Ste 1

Las Vegas, NV 89147

November 2, 2015 – current (Part time job)

Administrative Assistant

Perform routine clerical, secretarial and administrative work in answering telephones, receiving the public and provide customer assistance, data processing and record-keeping.

Answer central telephone system and direct calls accordingly

Assist the franchisees in hotel and airline reservations and bookings

Prepared outgoing mail, sort’s letters, data entry and monthly report to be submitted to Arthur Murray International

Steel Partners Inc

3625 Polaris Ave

Las Vegas, NV 89033

March 12 – September 7, 2015

Reason for leaving: Downsizing

Executive Assistant/Production Admin Coordinator

Provid comprehensive support services to the CEO,COO, Comptroller and Production Manager through confidential secretarial and administrative support, to include managing the schedule/calendar, making travel arrangements, screening

and handling telephone communications, greeting and directing visitors, and dealing with administrative problems and inquiries as appropriate.

Perform accounts payable duties using QB, preparation and monitoring of purchase orders

Coordinate and oversee the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, security, and related activities

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Perform miscellaneous job-related duties as assigned.

SolarTec Usa

18125 Napa St

Northridge USA

June 2014 – September 2014

Reason for Leaving: Relocated to Las Vegas

Administrative Assistant/Warehouse in charge

Assist Operation Manager in day to day office management

In charge of warehouse including inventory and logistics, prepared and developed warehouse inventory system including bar coding

Handle accounts payable, and eBay listing

Hyperdrive USA

15414 Cabrito Road

Van Nuys, CA

October 2009 – February 2014

Reason for Leaving: Started own online store

Head, Customer Service

Develop and Implement customer service related policy and standard responses

Develop and train three (3) customer service staff

Perform Human Resource functions such as hiring and new staff orientation, posting for job opening benefits planning

Help achieved company attained Top rated status on Ebay in 6-months’ time ( 2009) ; recognized as top rated seller by Amazon opening ways to open on Amazon international

Achieve help gain substantial profit in four years

BH Properties LLC

11111 Santa Monica

Los Angeles, CA

October 2007 – October 2009

Reason for Leaving: Joined Hyperdrive, Inc

Executive Assistant to the COO

Assist COO in preparing acquisition documents, sourcing for properties for sale

Start an Acquisition Filing system, preparing policies and procedures for the Acquisition unit

Assist the Acquisition team during exhibits and trade shows

Blue Horizon Sourcing and Logistics

Laguna Technopark

Sta Rosa Laguna

08/2001 – 01/31/2007

Corporate HR Manager (Philippines)

Responsible for the overall management of the company’s HR department, including supervising Plant Personnel Manager in recruitment, training and development, benefits administration, job and salary evaluation and CBA negotiation.

Coordination with the head office (overseas) for any changes in corporate HR policy

Represent the company in labor related cases before the Department of Labor, Philippines

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Philippine Racing Club

Sta Ana, Makati

03/1994 –07/2001

Assistant Vice President, Personnel and Administration

Responsible for the overall management of the company’s HR department including recruitment, training and development, benefits administration, job and salary evaluation and CBA negotiation.

Acts as Facilities Manager which is responsible for upkeep and maintenance of the race track and buildings

Represented company in labor related cases before the appropriate governmental agency

Acts as Public relations officer during company sponsored events such as Triple Crown, MARHO races and Philtobo races

KUOK Group of Companies (holding company of the Shangrila Chain of Hotel in the Philippines)

Manila, Philippines

11/1991 - 02/1994

Reason for Leaving: Joined PRC

Personnel Officer

Responsible for the overall management of the company’s HR department including recruitment, training and development, benefits administration, job and salary evaluation

Assisted Hotel’s General Manager in hiring and setting up hotel’s personnel department prior to hiring their own Personnel Director

International Catholic Migration Commission

Bataan

11/1989 – 10/1991

Deputy Personnel Director

Responsible for the overall management of the agency’s Personnel and Administration Unit including benefits administration, job and salary evaluation, management of Recreational Hall, creating the ICMC Savings and Loans association and development interagency sports and development program

National Computer Center

Quezon City

June 1983 – October 1989

Training Officer

Assisted EDP instructors in all EDP related programs offered by the Agency

Performed Job Evaluation and grading for submission to the Civil Service Commission

Philippine Daily Express

Manila Philippines

02/1978 – 05/1983

Personnel Officer

Responsible for the overall management of the company’s HR department including recruitment, training and development, benefits administration, job and salary evaluation

Started the first internal House Paper

Philippine Council for Agriculture and Resources Research

Los Banos, Laguna

1976 -1978

Research Assistant

Responsible for assisting the Project Director, International Group in sourcing funds from donor institution

Assisted Administration Manager in setting up Personnel and Administrative unit

Coordinated with international agencies regarding conference venue and qualifications of participants

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EDUCATION:

Bachelor of Arts in Psychology

St Paul College, Quezon City

Graduated- 1976 (October)

Bachelor of Science in Biology

University of the Philippines

Graduated – 1975 (October)

Bachelor of Laws

University of the East

Graduated – 1991

Certificate in Paralegal

Blackstone Career Institute

References:

To be furnished upon request



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