Human Resource Customer Service
Resume:
Cloie Payne
Dandridge, TN 37725 *************@*****.***
Human Resource Management
•Client Relations Management
•Training and Coaching
•QuickBooks Payroll Processing
•Cost Containment & Control
•Detail-Oriented
•Quality-Driven Communication
•Accounts Payable/Receivable
•Creative Problem-Solver
•Proposals, Quotes, & Invoicing
Professional Experience - Overview
Dynamic and performance-driven administrative professional with strong organizational, customer service, and communication skills. Multi-disciplinary with an emphasis in records management, payroll processing, accounts payable and receivable.
•Distinguished performance is maintaining timely and accurate financial reporting; including accounts payable and receivable.
•Completed accurate calculation and processing of payroll, managed to bill, invoices.
•High-impact communicator is effectively presenting and conveying information through written and verbal contact with customers, team members, and top-tier executives.
•Compiled and itemized proposals are utilizing QuickBooks software to create streamlined documentation for potential client accounts.
•Operated high-volume switchboard and maintained daily direct and indirect customer relations operations including acting as a point of contact when customers call in, providing company information and forwarding appropriately based on needs.
•Facilitated customer satisfaction through the immediate resolution of conflicts for strengthened client retention and loyalty.
•Provided high-level administrative support and managed organizational policies and procedures.
•Drove customer loyalty initiatives and productivity gains through effective and efficient customer relationship management.
Professional Development
Associates Degree in Human Resource Management at Strayer University
Bachelor of Science in Human Resource Management, Strayer University - In progress (4.0 average)
Work Experience
Human Resource Office
HHA
11/2016-Current
Business Office Manager
Sava Care LLC
06/16-10/2016
Business Office Coordinator
Jefferson City Health& Rehab
02/2002/04/2012
Computer Skills
Microsoft Excel, PowerPoint, Word, Outlook, ADP, Blackboard, and QuickBooks
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