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Customer Service Human Resources

Location:
Cherry Hill, NJ
Posted:
November 24, 2016

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Resume:

Alexis C. Kerney

** ********* ***** ****

Marlton, NJ 08053

856-***-****

acxmxr@r.postjobfree.com

EDUCATION Rowan University, Glassboro, NJ 08028

May 2016

Bachelor of Arts Psychology

Minor Human Resource Management

GPA 3.45 Cum Laude

EXPERIENCE Burlington Coat Factory – Burlington, NJ 08016 National department store with over 500 locations in the United States and Puerto Rico.

Benefits Administrator, August 2016 – Present

Responsible for the effective administration of the benefits program including health, dental, life, short and long term disability, discount programs and 401k plans. Resolve issues related to HR policies, programs, and benefits plans. Prepare ad hoc reports utilizing Excel and other HRIS databases, including Workday. Compile and maintain benefits records and documentation.

Results:

Successfully support the annual benefits open enrollment process

Distributed benefits enrollment information to associates

Enhanced the enrollment instructions, including the creation of a Spanish version

Followed-up with associate s to obtain required enrollment information

Worked with the benefits team to increase the efficiency of the enrollment process.

Processed leave of absence and disability claims The Invictus Group -- Cherry Hill, NJ 08034

Provides Verizon Fios services to small businesses throughout New Jersey.

Human Resources Associate - Intern, October 2015- May 2016 Worked with senior management and HR director to provide HRBP support for new programs. Recruited qualified candidates to fill account executive positions. Coordinated the registration of new team members for background checks and drug testing. Created accounts for new hires to manage clients. Assisted with new employee orientation and scheduled required training. Assisted management with payroll set-up process and various administrative functions.

Results:

Coordinated office team building activities with a 90% staff turnout.

Planned and organized company fund raising events

Recruited and scheduled interviews for qualified candidates to fill open positions

Tracked applicant status utilizing Careerlister application.

Completed screenings and reference checks for all new employees.

Maintained human resources records including the required new hire documentation.

Sea Isle City Beach Patrol -- Sea Isle City, NJ

Managed a safe environment for beach patrons to swim and enjoy activities in a highly populated resort town.

Beach Lifeguard, June 2013- August 2016

Supervised and assisted swimmers. Maintained vigilance in assessing dangers and enforced safety protocol. Provided direction to junior guards. Administered medical care for beach patrons with minor injuries. Results:

Rescued distressed swimmers.

Evaluated situations and made swift decisions impacting consumer safety.

Fostered a teamwork environment when delegating responsibilities between stand partners as a senior guard.

Andrea Trattoria II -- Sea Isle City, NJ

Family owned and operated Italian restaurant featuring many authentic dishes from Naples, Italy.

Server/Hostess, July 2013 – present

Assist with the operation of a high volume, seasonal restaurant. Provide direct service to patrons, as well as interface with employees of all facets of the business to ensure quality customer service. Results:

Scheduled & organized seating arrangements to accommodate large parties.

Allocated wait staff resources to support customer volume.

Promoted from hostess to server.

Supervise bus staff.

Prioritize and expedite food orders.

DEVELOPED * Microsoft Word * Microsoft PowerPoint

SKILLS * Microsoft Excel * SAP HR Module

* Microsoft Outlook * Careerlister application

* Excellent Organizational Skills * Team Player

* Strong Communication Abilities * Critical Thinking Skills VOLUNTEER

ACTIVITIES Project Santa--2008 – Present

A non-profit organization providing holiday gifts for children in need in Cumberland County.

Delivered donation gifts to the non-profit collection building.

Organized gifts for boys and girls of different age groups.

Provided recommendations for popular gifts for boys and girls for each age group.

Compassionate Friends Therapeutic Riding Program --2008 – Present A non-profit equestrian center providing riding lessons for physically and mentally disabled children and adults.

Provided a safe and fun environment for students.

Instructed riders in activities throughout lessons.

Integrated physical therapy techniques with riding exercises.



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