Rosemarie Celio

***** ******** **** * ***** Viejo, Ca 92656

acxmwv@r.postjobfree.com Cell: 714-***-****

Experience

Coldwell Banker Residential Brokerage Laguna Beach, Ca

Receptionist/Administrative Assistant

5/2013 to 9/2016

Answer all incoming calls and transfer to internal extension or cell phone

Delegate up-calls and walk-ins to scheduled floor time Realtor

Schedule monthly floor time for office

Run credit reports for Realtors

Prepare branch manager’s recruiting letters by sorting new BRE Licensee list then mail to Realtors in Laguna Beach and surrounding cities

Upload Listing and Sales disclosures, escrow documentation, and all other required documents to digital file retention system

Run MLS office inventory and email it to office and staff twice a week

Maintain and update office roster and email it to office, staff and affiliates

Provide Realtors with Tear Sheets of all listing print advertisements

Responsible for USPS mail and interoffice mail, and incoming deliveries

Responsible for outgoing UPS shipments

Maintain check-in/check-out of office Open House sign usage

Print and bind Listing Presentations

Prepare and reserve conference rooms for Realtors

Maintain all Realtor resource areas with stationary and supplies

Inventory office supply room and provide ordering information to office administrator

Order catering for office meetings

Clean kitchen after office meetings and manage and clean coffee machine and break area

Pinnacle Tax and Financial Services Irvine, Ca

Customer Service

11/2012 to 5/2013

Received clients documents and uploaded to case management system

Assisted customer with Offer in Compromise documentation

Updated customer on file status

File organization

Answered in-bound calls and directed to appropriate department

IMARC – Mortgage Fraud Investigation Santa Ana, Ca

Verification Department

11/2009 to 1/2011

Inbound and outbound calls regarding:

oVerification of employment

oVerification of 1003 loan application with Title Companies

oVerification of earnest money deposits

oVerification of funds to close

oVerification of bank deposits

United Law Group Irvine, Ca

Customer Service Supervisor

1/2009 – 11/2009

Inbound calls to provide clients with status of loan modification

Monitored phone calls between Customer Service Coordinators and clients

Assumed challenging phone calls handled by any one of the Customer Service Coordinators

Educated clients on documents received from lenders such as Notice of Default, Notice of Sale, and Notice of Trustee Sale

Explained to clients the terms of Forbearance Agreement and Trial Payment Plan

Delegated daily tasks to team of 10+ Customer Service Coordinators

Discovery NQN Irvine, Ca

Market Research Representative

1993 to 2009

Telephone recruitment for market research events

Receptionist duties

Hostess duties for on-site projects

Supervised on-site projects and off-site intercepts

Moderated on-site projects

Correspondence with professional respondents

In-depth one-on-one interviewer

Car clinic interviewer

Education

Valencia High School - Placentia, CA; Diploma

Professional references

Ray McAfoose: 949-***-****

Robin Rivera: 562-***-****

Diane Scoggins: 714-***-****

Personal references

Cathy Marino: 714-***-****

Lynn Riordan: 714-***-****

Sandy Sommers: 714-***-****

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