Manager General

John O’Connor

**** ******* **** *****, ************, VA 23185

Mobile: 757. 345-1973 ********.**.***********@*****.***

From white tablecloth dining rooms to busy upscale casual restaurants and high-energy late night music spots, I have been a manager with one goal in mind: to provide the ultimate guest experience.

Motivational Leading/ Mentoring

Kitchen, Bar and Dining Room Operations

Budgeting/ Profit & Loss Management

Vendor Management & Negotiation

Proficient in Word, Excel, Office, Powerpoint

Proficient in all aspects of Restaurant Management

Superior Organization Skills

Innovative Menu Planning

Cost Reduction/ Waste Management

Policy Development and Implementation

Interviewing, Coaching,Scheduling, Staffing

Superior Presentation Skills

Expert Communication Skills

Work History

General Manager, 01/2016 to Current

The Cellars Restaurant- Virginia Beach, VA

Voted OpenTable Most Romantic Restaurant and #32 of 100 Best in the US

Put restaurant on the culinary map by recruiting French-trained Chef and completely new Culinary Team

Increased revenue by organizing special events including receptions, promotions, weddings and corporate functions

Front of House Manager, 10/13 to 01/2016

Williamsburg Winery Café Provencal- Williamsburg, VA

Won Awards of Excellence from Wine Spectator and Trip Advisor

Booked weddings, rehearsal dinners and private corporate events to increase revenue by 25%

Hosted two Chaine des Rotisseurs Dinners

Bartender/Server/Cashier/Host, 03/2013 to 10/2013

Colonial Williamsburg Foundation- Williamsburg, VA

Stepped down from Management to become my Wife’s primary caregiver

Learned all positions so I would have the flexibility to schedule around my Wife’s doctor appointments

Certified Corporate Trainer

Dining Room Supervisor, Verena at The Reserve Retirement Community, 01/2012 to 10/2013

Worked here for the flexible schedule so I could care for my Wife

Worked closely with Chef to develop Special Events and Open House functions for Residents and Guests

General Manager, 02/2009 to 01/2013

J.M. Randall’s Restaurant- Williamsburg, VA

Collaborated with Chef to develop a Low Country Southern Scratch Kitchen

Hired and Trained new Staff

Booked local and national music acts

Managing Partner, 01/2008 to 09/2009

Paradise Diner- Williamsburg, VA

Worked with a team of investors to develop an open-kitchen concept Southern diner

Wrote training manual

Hired and trained Staff

Manager, 07/2001 to 12/2007

Aberdeen Barn Restaurant, Williamsburg, VA

Created new wine list

Booked and serviced group functions, including weddings, rehearsal dinners and corporate events

Performed P&L functions: forecasting, cost controls and report writing

Food & Beverage Manager, 08/1999 to 07/2001

Chamberlin Hotel, Hampton, VA

Hired all Staff- including Chef, Culinary and Front of House

Booked and serviced all events- including weddings, corporate events and military functions

Generated $4 million in F&B sales in first year

General Manager, 06/1988 to 08/1999

Colonial Williamsburg Foundation

Worked in various Management capacities at several CW-owned properties- including the Williamsburg Inn, Williamsburg Lodge, Cascades, Christianna Campbell’s and Shields’ Tavern

Worked final 4 years as General Manager of Shields’ Tavern- a 250 seat restaurant serving Breakfast, Lunch and Dinner

Grew revenues from 3.75 to 4.75

Education

Masters Degree- Old Dominion University, Norfolk, VA

Bachelors Degree- College of William & Mary

Certifications

Certified Food & Beverage Executive

Certified Hospitality Supervisor

TIPS Certified

ServSafe Certified

HACCP Certified

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