Velda E. Fuller

**** ******** ***

Tucker, GA ***84

678-***-****

acxmw2@r.postjobfree.com

OBJECTIVE: To utilize skills talents and experiences gained in various roles at The Coca-Cola Company and function as a Customer Service Specialist and Account Coordinator III.

WORK EXPERIENCE:

Dec 2000 – Jan 2015

Coca-Cola North America: National Customer Support, Account Coordinator III

Worked closely with our bottlers and independent install agents to schedule installations, replacements, removals and other scheduled work as it pertains to Coca-Cola fountain dispensers within the USA.

Setup new accounts and maintained Church’s Fried Chicken, Chic-Fil-A, Popeye’s, White Castle, Nathans Hotdogs, Miami Subs, Auntie Anne’s, Five Guys and provided support with any issue that may arise with Coke Fountain equipment or products.

Worked one on one with owners, managers and executives to ensure installation and setup of the fountain dispenser was within clients timeframe and opening dates.

Communicated with Coca-Cola Executive Sales rep to provide contract guidelines and customer profile was setup for each new account; managed accounts and communicated closely with executives as it relates to all on-going activities.

Maintained open communication with clients from opening accounts, remodels/replacements/relocations and installations.

Closes the work orders after completion.

Resolves any issues that may arise throughout the entire installation process or throughout the life of the contract with Coca-Cola or referred to appropriate department for resolution.

May 1998 – January 2001

Customer Service In-Bound Representative: Call Center

First point of contact when customers called the 800 number in resolving issues with Coca-Cola Fountain dispenser or any Coke related concern.

Delivers quality customer service by using applicable tools to problem solve and if necessary transfer to Phone Fix/Tech Support.

EDUCATION:

High School Diploma, Kinston, North Carolina; some college; Ashworth University-School of Business Professional Fashion Retail Program (diploma)

Special Skills: Exceptional Customer Service Skills, Hands on experience computer operator with knowledge of Microsoft Office, Power Point, AS400, Typing min 45wpm.

REFERENCES:

Maisha Polite Manager Coca-Cola 404-***-****

Khaliah Frett Teal Previous Co-worker 404-***-****

Donna Martin Previous Co-Worker 770-***-****

Delores Rouson Personal Reference- 252-***-****

Stacey Moser-Current Tenant/Friend -404-***-****

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