Customer Service Sales

DIKSHIT HARIDAS

Room no ***, Satyanarayan Bhuvan road no7, Daulat Nagar, Borivali East, Mumbai 400066

Phone: 050*******

E Mail: **************@*****.***

Objective

Seeking for a position in an Organization of Repute, where I can use my academic learning’s and current professional experience while accomplishing personal, professional and organizational goals

Core Competencies

Large format Store Operations

Customer service management

Inventory management

Sales reporting through and analysis

New store opening processes and compliance

Diverse products knowledge in General merchandise, Food & FMCG & Perishable and Fashion

Firsthand experience on MMS module of ERP by JDA.

Team management and result orientation. Operations

Professional Experience

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Presently working as Landmark Arabia Ltd From 27th December 2015 till date as a Store Manager for New Look .

KEY RESPONSIBILITIES:

JobProfile :

Managing and motivating a team to increase sales and ensure efficiency;

Managing stock levels and making key decisions about stock control;

Analysing sales figures and forecasting future sales ;

Analysing and interpreting trends to facilitate planning;

Using information technology to record sales figures, for data analysis and

Way Forward planning

Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development;

Ensuring standards for quality, customer service, health and safety are met.

Resolving health and safety, legal and security issues.

Responding to customer complaints and comments.

Attending and chairing meetings.

Updating colleagues on business performance, new initiatives and other pertinent issues.

Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.

Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.

Appointing Franchises

Training on regular basis

MARKET RESERCH: Competitor Performance Tracking and Competitor product line analysis along with their media schedule analysis.

Promoting the organization locally by liaising with local schools, newspapers and the community in general.

{From April 2009 Till date Oct 2016 }“Hyper CITY Retail India Ltd.” as SOM ( Store Operations Manager) General Merchandise& Fashion& CDIT.

Basic Highlights:

Responsible for entire General merchandise and fashion& CDIT Business of Hyper CITY store Vashi of leading Hypermarket chain in India

Inventory Management:

Shrinkage control measures implementation and check

Monthly inventory count schedule and execution

RTV follow ups

Economical liquidation of defective and damage products

Merchandising:

Day to day merchandising standards check by floor walk with SM`s.

Check ticketing standards.

All promotion and offers has been worked upon by the section and ready by store opening

Team

Keep a track on Promos running in store - is with shelf talkers and signage’s, prices reflecting

in system.

Visual merchandising and display of products

Achievements:

Highest ever Diwali sales of GM with 50% contribution to store sales.

Person responsible to Monthly promotion change execution.

Person responsible to take a walk with all Business Heads, CEO, and COO during monthlypromo change visit.

Person responsible for collecting the operational issue and highlighting the same to B&M andoperation chief.

1.Service Manager (Hyper CITY Retail (I) Ltd)

Basic Highlights:

CUSTOMER SERVICE

Approach level of Staff to improve which would result in increase of floor conversion

Customer Service and solving complaints

To impart & increase the Product Knowledge level of staff.

Evaluation parameter for each staff on service issues.

Mystery Shopper comments – To handle & address the staff and plug the gaps to increase the scoreat floor level. Target score is 90%

TARGET ACHIEVEMENT

To impart the concept of KYBC to the SA’s & make the most of the same to increase the cash memosize.

Cross & Suggestive selling of the staff.

To enroll 150 Discovery card members every month through uniform participation of all the teammembers.

STAFF MANAGEMENT

Staff Scheduling as per the Availability / Peak & Lean periods and the performance of allocateddepartments

On / Off the floor feedback to the staff on their performance / service / discipline / grooming andtimeliness

Identify the training needs of the frontline team with respect to Service, Product etc.

To ensure that the staff &self-record a minimum 95% punctuality.

INVENTORY MANAGEMENT

Adherence of PICS Schedule

Control on the Shrinkage level (less than 0.30% to sale)

Control on the damage (less than 0.20% to sale)

Daily Global Counts of apparel brand merchandise.

Achievements:

Promoted as Store Operation Manager for Flagship store

Handled various departments like Furniture, Appliance, Home and Fashion.

Worked in different store Malad,Vashi, Bhopal, Pune and Thane.

2.“Hyper CITY Argos” as Service Manager

Basic Highlights:

Back Store planning.

Part of the Store Opening Team.

Trained new associates on processes and customer interaction.

3.{Nov04 to Nov 05} Shopper stop Ltd

Handling customer queries.

Floor Merchandising.

Maintaining the floor as per the standards and according to different themes.

Education

2004: Bachelors of Commerce from Mumbai University

2000: HSC Mumbai University

1998: SSC Mumbai University

Personal Details

Date of Birth : 12thJuly 1982

Nationality : Indian

Marital Status : Married

Soft skills : MS Office, JDA – Merchandise Management Systems.Retail-J

Leisure & Interests : soft music

Date:

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