Customer Service Technical Support
Resume:
Hendricks Saint-Luc
Bear, DE 19701
Cell Number: 267-***-****
E-mail: acxmuc@r.postjobfree.com
Objective: Willing to work as a help desk analyst in apparent firm and apply all my skills and knowledge for the expansion of the organization.
Education
STRAYER UNIVERSITY. Philadelphia, PA
B.S. in Computer Sciences July 2010
Skills
Great knowledge of MS Office: Excel, Power Point, Access, Outlook, Lotus Notes,
Active Directory, LAN/WAN, Exchange, Windows (NT, 98, XP Pro, vista, and 7, 8, 10 and 11)
Networking Experience
A+ Certification, TCP/IP skills
Great communication and organizational skills
Data Security Awareness
Customer Service and Ticketing skills.
AWS Business & Technical Accreditation
Information Security & Assurance
Ability to speak and write French
Employment
CSC
Data Security/ User Provisioning Administrator
Assigning permissions to users and groups/folders May 2013 to Present
Administering user’s security rights in groups/folders
Verifying User’s eligibility before granting access
Managing escalated Incident Requests
Managing user’s access (enabled and disabled accounts)
Assisting European Users such as: France, Italy, Germany, Belgium, etc
PHMC
Desk side Support
Provided Technical Support to the Health Department Nov 2012 to April 2013
Password reset
Accounts creation
Troubleshoot laptops, Desktops, mobiles, Printers
Customer Service (Assigning task to techs)
Managing users accounts
Iron Mountain Collegeville, PA
Desk side Support
Assisting internal employees August 2011 to November 2011
Phone support to customers
Resetting passwords, creating tickets, etc.
Managing users accounts
INTERTEK Bluebell, PA
Software/Hardware Tester February 2011 to August 2011
Running security test on all software installed
Reporting any errors to Clients and developers
Updating the Net books and Laptops
March 2008 – January 2011 Attended School Fulltime for Bachelor Degree
Money Mgnt Institute Philadelphia, PA June 2007 to February 2008
Desktop Support Analyst/Customer Service
Resetting Passwords/ ticketing
Monitoring Users/Accounts
Provided Customer support
ARAMARK FORT WASHINGTON, PA October 2006 to January 2007
Desktop Support Analyst
Providing technical support to students
Monitoring users/accounts
Resetting passwords/ creating tickets
Fixing Desktops/Laptops
Responsibilities Summarized
Provide point of contact for all users to report problems and to raise service requests.
Provide first level technical and IT support to users for troubleshooting problems.
Close problems with confirmation of users.
Obtain advice from senior to solve complex issues that may lead to complains.
Respond quickly, receive calls and give solution to different problems.
Respond Customers and Clients Messages via Microsoft Outlook communication
Provide support to Microsoft Outlook, PowerPoint, Excel and Word Users.
Provide Desktop Support to Customers/Clients and Create then send tickets to the upper level.
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