KEVIN LEE

Durham, NC *****

919-***-**** acxmqp@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Tenacious, action-oriented Technical Recruiter and Human Resource Executive with demonstrated accomplishments and years of experience in high-volume global recruiting, management, and client relations. Successful Customer Support Professional with a proven track record of providing over the top customer service, communication, problem solving, support, troubleshooting, retention, sales, and customer satisfaction. Accustomed to working with little to no supervision and exercises effective performance under pressure. Adaptable to change and able to grasp and master new skills. Demonstrated results in customer service and staff performance improvement plans. Maintains the ability to multitask and meet deadlines and to work independently as well as within a team environment. Exhibits a high degree of integrity with handling confidential information and sensitive staff-related matters.

AREAS OF EXPERTISE

Human Sources: Personnel Management Conflict Management Staff Retention Written & Verbal Communication Training

Recruiting: Global Recruitment Web-Based Sourcing/Recruitment Building Strong Referral Networks Offer Negotiation & Closing

Sales: Sales Operations Front-End Operations Merchandising Retail Operating Standards Marketing Selling Techniques

KEY COMPETENCIES

Organizational Leadership Team Building Talent Acquisition Onboarding

Performance Enhancement Recruiting Metrics Interview Coaching Mentoring

Employee Development Client Relations Telephone Screening Training

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Science, Business Management NORTH CAROLINA A&T STATE UNIVERSITY

Master of Science, Leadership & Organizational Change/Human Resources PFEIFFER UNIVERSITY

COMPUTER SKILLS

Candidate Tracking Brassring Outlook VoltTrack

Data Mining PeopleSoft Adobe Photoshop Sharepoint MS Office Suite (Word, Excel, PowerPoint, Access) BANNER Task Analysis HRIS

PROFESSIONAL EXPERIENCE

Volt Workforce Solutions Raleigh, NC

Technical Recruiter/Sourcing Specialist (July 2014- Present)

Manage full-cycle recruiting, which includes coordinating the interview process, extending offers, negotiating and closing candidates for assigned requisitions. Source for Engineering and IT positions such as Software Engineers, Software Test Engineers, Program Managers, Web Developers, Architects (Distributed and Mainframe), Database Architects and Developers, Administrators, Network System and Security Engineers, Quality Assurance and Test Engineers, Technical, Development Managers, Business Analysts, etc. Develop and execute comprehensive search strategies to recruit candidates in limited candidate spaces. Place high-end technical professionals in the area of Information Technology Industry in contract and full-time and contractual positions. Specialize in effectively recruiting candidates through internet research, internal database, cold calling, referrals, networking, and other strategies. Responsible for checking references as well as negotiating terms and rates. Perform extensive recruiting for Senior Software/Database Developers with heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle.

Key Contributions:

Developed and maintained high volume referrals and a strong global candidate pipeline

Excelled in deep web mining strategies such as Boolean, Google, LinkedIn, and other sites

Prioritize clients' requirements in a high volume, time-sensitive environment to meet deadlines

Wal-Mart Durham, NC

Department Manager/Merchandise Supervisor (June 2011- July 2014)

Responsibilities included managing various operations such as sales, marketing, branding, training and development, customer service, client relations, administrative tasks, supervising and scheduling employees, enforcing company regulations, delegating daily assignments, implementing promotional campaigns, analyzing and reporting sales data, coordinating shipments, taking disciplinary actions (as needed), and enforcing loss prevention measures. Analyzed past sales figures and enabled sales-forecasting techniques. Recruited and interviewed personnel for different positions and designed training programs accordingly. Listened to and resolved customer complaints regarding services, products, or personnel. Hired, trained, and evaluated personnel. Directed and supervised employees in sales and inventory control. Planned and prepared work schedules, assigned and followed up on employees and their specific duties. Enforced safety, health, and security rules. Weekly inventoried stock and reordered when inventory dropped to a specified level. Input confidential data into system in order to keep records of customers.

Key Contributions:

Managed associates effectively by providing feedback on performance

Proactive planning and execution led to notable increase in employee morale

Effective leadership and training insight led to development of excellent teams

Tiger Direct Durham, NC

Inside Sales Representative (August 2007-November 2008)

Managed customers' orders, sample requests, needs and expectations through the account management and order fulfillment process. Actively managed daily activities of process improvements by identifying and documenting internal failures, policies and audit specifications. Served as liaison between external customers and internal resources including shipping, scheduling, and logistics. Sourced new sales opportunities by making outbound cold calls, lead follow-up and emails. Routed qualified opportunities appropriately for further development and closure. Maintained and expanded database of prospects within assigned territory. Consistently perform on a variety of dimensions including, exceeding sales goals and meeting quality assurance requirements. Ensure a positive customer experience. Distribute tasks amongst a team to complete projects in a timely manner.

Key Contributions:

Successfully communicated well with others to build strong relationships

Analyzed training needs to develop new training programs

Assisted in the development of marketing campaigns.

Sears Durham, NC

Customer Service Associate (September 1997- September 2007)

Proactively acknowledged, greeted and assisted customers, and provided accurate product information. Served multiple customers, discovered their needs, and made recommendations to generate sales by suggesting alternative purchase choices. Organized and cleaned store work area. Processed cash, checks, and credit card transactions; Addressed loss prevention issues with managers in a timely manner. Merchandised, restocked and maintained sales floor. Met and exceeded sales goals. Assisted supervisors to identify and resolve issues in the store. Maintained customer files in order to keep a record of current transactions and possible future purchases.

Key Contributions:

Assisted in the training of new employees in order to develop efficiency and productivity

Efficiently analyzed customer concerns in order to achieve complete customer satisfaction

Successfully processed and completed interactions & projects in a timely manner

~References Upon Request~

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