OSCAR LIU

Newmarket ON. H: 905-***-**** C: 289-***-**** acxmq3@r.postjobfree.com

Summary

Technical Support Engineer with a focus on client satisfaction and experience assisting users both remotely

and in person. Seeking to bring my years of experience resolving complex software and hardware issues to a

fast-paced tech environment.

Highlights

Troubleshooting proficiency Client communication

Patient and diligent Technical help desk experience

Microsoft Certified Solutions Associate Strong analytical skills

(MCSA) Certificate Project management

DHCP/DNS Ethernet and Firewall proficient Strong collaborative skills

LAN aptitude Excellent problem solving skills

VMware Advanced troubleshooting

Windows Server

Accomplishments

Certified in VCP5.5-DCV, ITIL V3 Foundations, A+, Network+, CCNA1, MCSA, MCSE and Network

Integration Specialist

Managed and motivated a staff of 30

Team leader of Help Desk support for 450 clients located Across North America

Motivated and trained staff to consistently achieve set goals and targets

Monitored and assisted staff in reducing overall queue lengths and response times

Experience

Network / System Administrator 04/2006 to Current

Multitrends IT Net Services

Support Engineer providing full service to corporate and SMB customers' network, hardware and software

Setting up, managing and maintaining Windows servers, managing AD and setting up group policies to

streamline business needs

Support for MS Exchange and server-side antivirus/anti-spam and ensured maximized up-time of corporate

mail servers, reduced spams to a minimum, stopped viruses from spreading through emails and troubleshoot

email delivery issues

Designed network and system solutions for various corporate and small business clients

Support for VMware, Windows Servers, Blackberry Servers, Windows workstations and mobile phones

Performed hardware and network installs which included Cat 5 cabling, punch down, patch panel, switch,

router, modem and all network /server related equipment.

On-site technical support for Server and Network Maintenance

Coordinating resources as needed for projects, help desk and onsite services

Provided technical consultations at sales meetings with clients

Technical Support Analyst

NDC Health

2nd Level customer support

Coordinating and assigning staff responsibilities and Support schedule

Hardware and Software standardization and Certification

Coordinating contract work for new store installs

Implementations and conversions from different vendors

Setup and install server and workstations (Unix and Windows)

Troubleshoot network and PC Hardware and software problems

Going to trade shows to demonstrate systems and add value to sales calls

IT Deployment

Best Buy Canada

Setup and installed new store server and network

Installed workstations, POS system and network printers

Provided second level help desk support for on going Server / Network issues

Sales Manager

Visions Electronics

Managed a sales team with annual revenues of over a million dollars

Generated monthly and annual sales reports

Created and directed sales team training and development programs

Resolved customer complaints and concerns with strong verbal and negotiation skills

Displayed courtesy and strong interpersonal skills with all customer interactions

Maintained composure and patience in face of difficult customer situations

Education

VMware VCP 5.5 - DCV

CTE Solutions ITIL V3 Foundations

Business Objects Crystal Reports 1

BCIT CCNA 1

Northwest Digital NIS, A+, Network+, MCSA and MCSE

10/2002 to 03/2006

02/2002 to 10/2002

06/1997 to 09/2001

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