SINDILE NCUBE – Sindi

**** **** ***** **

Cell#: 317-***-****

Indianapolis, IN 46254

acxmp4@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced customer service, account representative and office administrator with English high school teaching back-ground.

Strong numeric, analytical and computing skills

Detail oriented, organized and an independent worker

Confident team player with sound interpersonal skills effective for communication at all levels

Leadership, planning and decision-making abilities effective in pressurized environments

SKILLS

Document analyst – Auto Finance . Assisted with classroom training of associates

. Mutual Funds Senior Account Representative . Experience in retirement accounts operations

. Private student loans originations processing . Executive assistant

. Former English Language and Literature in English high school teacher

EXPERIENCE

2014 – Present: Document Analyst – Auto Finance – JP Morgan Chase, Indianapolis, IN

- Interfaced with auto-mobile dealerships and verified the accuracy of loan documents

- Verified that numbers are correct on contracts submitted & entered information into the system

- Identified contract package irregularities & utilized available resources for resolution

- Prepared packages for return to dealer for corrections

- Used independent analysis & exercised judgment to determine if applicable standards are met

- Verified that contracts meet federal regulations

- Communicated relevant issues to appropriate Loan Officers & appropriately escalated to the supervisor

2012 – 2014: Customer Service Representative – Student Loans - JP Morgan Chase, Indianapolis, IN

- Handled inbound calls from customers in a time sensitive environment

- Determined accurate loan status through review of account history and accurately advised next steps

- Escalated concerns to appropriate areas when necessary to ensure customer satisfaction

- Processed applications over the phone after reviewing and qualifying callers

- Exceeded ratings in customer satisfaction surveys

- Assigned to assist with training new associates on side-by-side calls

- Troubleshot website & technical systems related issues

2005-2011: Senior Account Representative - Capital Bank & Trust Company, Indianapolis, IN

- Senior representative assigned to process advanced work-types that included 403b retirement accounts and death & divorce distributions

- Strong in attention to detail & assigned to process research and corrections on investments and distributions

- Interacted with financial advisors, their assistants as well as shareholders, verbally & in written form, to ensure investments were processed as desired by shareholders & on the correct trade date.

- Assigned to review company outgoing letters for correct format and verbiage

- Quality control

- Provided feedback in a team environment & assisted associates find, resolve and process work assigned

- Ensured compliance with company rules & regulations as well as IRS and state rules & regulations

2004-2004: Executive Assistant - Spectrum Janitorial Supply, Indianapolis, IN

- Communicated and responded to customer enquiries in person, via phone, e-mail, fax and regular mail

- Facilitated communication between Sales Representatives, Warehouse employees and the Retail Shop and Management

- Placed customer orders and processed replacements, shortages, change orders and expedites

- Received all telephone calls and directed them accordingly as well as received all deliveries

- Ordered all office supplies and ensured that all employees’ office needs were met

- Filing and ensuring that the office was generally presentable at all times and well-maintained.

- Designed brochures and coupons as needed and created MSDS’ files for customers as well as any forms, spreadsheets, letters or memos required

- Created and maintained spreadsheets for employee attendance records and leave of absence

- Assisted Accounting Department with some Accounts Receivable and Accounts Payable

- Maintained an end of the month Repair Shop Account Reconciliation

2002-2003: Customer Service Representative - Personnel Management Inc., Indianapolis, IN

- Responded to all Ives & Glynn-Johnson customer service enquiries by fax and phone

- Prepared change-order requests and expedited existing orders

- Researched and responded to customer concerns of shortages, incorrect shipments or defective materials

- Processed replacement orders and return-authorizations

- Tracked lost shipments through freight couriers

- Substitute switch-board operator when needed

2002-2004: Evaluator - CTB McGraw-Hill, Indianapolis, IN

- Evaluated I-STEP Tenth Grade

- Evaluated C-SAP Tenth Grade

- Evaluated Missouri Social Studies

- Assisted Sixth Grade English Supervisor with I-STEP preparations

1999-2002: Customer Service Representative - Norcross Teleservices, Indianapolis, IN

- Certified THOMSON technical support and Sales

- Inbound/Outbound high volume call center support

- Assisted customers to operate all analog and digital electronics

- Extensive documentation &organizational skills

- Intensive use of computer programs including MS Word/Excel/Access/PowerPoint

- Mentor

EDUCATION

Four-year College Diploma in Education (University of Zimbabwe)

GED (Central Nine Career Center – U.S.A)

Pursued an Associate Degree in Information Systems (Ivy Tech – U.S.A)

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