CAROL A. KENTZELCROCKER

**** ******** *****, ******, ** (c) 214-***-**** acxmnt@r.postjobfree.com

PROFESSIONAL SUMMARY

Resultsoriented Human Resources Manager / Generalist/ Director with excellent capabilities in all aspects

of human resources and office management. Over 12 years as a highly effective communicator excelling in

building relationships, developing profitable systems, and ensuring success of the firm. I am looking for an

opportunity to utilize my experience, skills, education.

SKILLS

Employee Recruitment Open Style of Communication

Compensation and Benefits Detailed Oriented

Trained in FMLA/ADA/EEO/WC Mentor and Business Development

Organizational Design and Succession Planning Strategic and Tactical Thinking

Culture Transformation Servant Leader

Conflict Resolution MS Office Proficient

WORK HISTORY

MultiOffice Administrator 02/2015 to 04/2016

Jackson Lewis, PC Dallas, Texas

Jackson Lewis is a leader in representing, across the globe, employers in workplace law with over 800

attorneys.

MultiOffice Manager

Traveling 23 times a month overseeing multiple offices and their office operations while managing

employees. Wellversed and experienced in all human resources disciplines.

HR Management

Supervision of Staff / evaluate workloads / Identify staffing requirements

Develop, administer performance management system

Develop, administer and communicate office policies

Ensure office compliance with applicable federal, state and local laws

Compensation and Benefits

Training and Development

Employee Relations

Recruitment and Selection

General Management

Facilitate recycling and environment responsible initiatives with building management

Implement strategic planning initiatives to identify office's short and long term goals

Coordinate firm functions with clients, vendors and organizations

Evaluate, coordinate and maintain office appearance

Participates in firm business development on local, regional, and national level

Schedule and facilitate community outreach

Coordinate other firm activities to include firm holiday event, sponsorship of holiday

charity, etc.

Financial Management

Evaluate fiscal soundness and profitability of the firm

Develop and monitor office budgets

Analyze revenue vs. costs; capital, debt, and profitsperpartner

Monitor internal financial controls information

Accounts Payable / Accounts Receivable

Technology Development

Information technology policy to include security, software licensing, email and internet use

Identify specialized training needs and implement training programs

Develop and maintain electronic inhouse library

Equipment, Facilities, Office Services Management

Manage office space, equipment and resources

Evaluate vendor services and contracts

Review and approve major office purchases and physical assets

Develop and administer central files and offsite records management

Perform and manage tenant leases to include construction buildouts, etc.

Core competencies include solid communications skills and decisionmaking capabilities based on

analytical skills and critical through processes. An open style of communication and practiced strategic and

tactical HR planning based on a servant leadership method.

MultiOffice Administrator/Director 08/2004 to 02/2015

Hawkins Parnell Thackston & Young LLP Dallas, Texas

HPTY, with more than 150 lawyers, represents management in risk litigation and business disputes across

the country.

Human Resources Generalist/Manager

For more than 11 years, I directed, staffed and managed multiple offices in several states, responsible for all

HR functions and management.

Manage day to day operations and allocated staff and resources

Develop and monitor all budgets, manage Account Payable and Accounts Receivable

Determine information technology policies and implement software and equipment to management

and staff

Evaluate vendor services and general facility and building maintenance

Post job vacancies, conducting preliminary interviews and coordinating preemployment process

Ensure all employees have a safe work environment. I make sure the company is in compliance with federal

guidelines established by the U.S. Occupational Safety and Health Administration

Managed and processed all employee complaints, investigated and resolved those issues

Negotiate rates for group health insurance coverage and administer compensation plan and ensure pay

equity throughout the staff

Process employees leave requests covered by the Family and Medical Leave Act

For 5 years, I was the National Marketing Director, designing, implementing and facilitating annual

marketing plans for individual attorneys and the firm. I created a new firm logo, website, brochures, holiday

cards, video training library, and placed firm "subject matter experts" with local and national media outlets.

EDUCATION

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MBA: Business 2004

Dallas Baptist University Dallas, Texas

BBA: Business 2002

Dallas Baptist University Dallas, Texas

3.83 GPA

Graduated Magna Cum Laude

Delta Mu Delta International Honor Society in Business Administration

Coursework in finance and accounting

Organizational training and development

AFFILIATIONS

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(ALA) Association of Legal Administrators Continuing Education for Legal Administrators

(LMA) Legal Marketing Association Continuing Education for Marketing Professionals

(SPHR) Currently preparing for SPHR certification

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