Lana R. McClease

**** ***** ****** ** *****, MO *3147

314-***-****

acxmnq@r.postjobfree.com

SUMMARY OF QUALIFICATION

Full Cycle Recruiting Process

Knowledgeable of the Affordable Care Act

Office Management/Administration

Benefits administration

Writing personnel manuals, corporate policies, job descriptions and management reports

Knowledgeable of applicable federal, state, and local laws and regulations related to

employment

Excellent customer service skills

Experienced in MS Word, Excel, Outlook and PowerPoint, PeopleSoft, PeopleAnswers,

Taleo, and Hire Right

Skilled in working in a fast paced work environment & call center

PROFESSIONAL EXPERIENCE

Serco-Wentzville, MO May 2015-Aug 2016

Task Supervisor

Assist team in navigating through the CMS system (Center for Medicaid & Medicare

System)

Conduct one on ones to determine improvement plans through Program Vision

1

Submit write up in a timely manner

Implement team huddle to encourage high production & quality scores to site average

Provision new hire to access system

Ensure team is updated on changes in product line

Perform daily attendance through the Deltek system

Approve vacation request

Ensure team development, give clear direction, availability, and support

Completes disciplinary actions, performance improvement plans, quality assurance,

coaching to performance and goals.

Convergys St Louis MO October 2010 May 2015

HR Generalist/Recruiter

Maintains HR files

Plans and conducts new employee orientation

Completes all benefits-related issues including setting up and terminating benefits for

new hires & retires

Assembled new hire assessments on site

Conducted reference/background checks, through HireRight, to complete WTOC and I-9

forms

Coordinated verbal and formal job offers, and scheduled start date based on next new

hire orientation

Negotiate the final agreement with candidate and ensure that preemployment

background and drug screens are successfully completed to start employment

Sherman Park Incorporated St Louis MO May 1992 Sept

2010

HR Generalist/Manager

2

Conducted employee recruitment and retention for 5 entities within corporation

Total responsibility for all activities to human resources including staff supervision,

recruitment, benefits, insurance, training, and personnel relations

Collaborated bi weekly payroll with (Paychex & ADP payroll systems)

Implemented background and new employee screenings, ensured completion of I-9

Coordinated and implemented company recruiting programs, policies, and procedures

and assisted in keeping company up-to-date on best recruiting practices

Investigated and negotiated health insurance and other benefits coverage

Assisted local supervisor in personnel management and disciplinary procedures in

compliance with local and state guidelines

Use appropriate assessments techniques and make decisions about a candidates fit to the

company. Has an advanced level of knowledge of applicable federal, state, and local laws

and regulations related to employment (for example, Title VII, ADA, ADEA, EEOC

Uniform Guidelines) and follows those guidelines appropriately.

Prior employment

Saint Louis University, St Louis MO 1979-1992

Registration Support Specialist

Education and Training Saint Louis University, St. Louis MO 2009, B.A. Organizational

Studies completed numerous corporate seminars in Management and Human Resources

encompassing legal issues, recruitment, compensation and, and benefit administration.

3

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