Dollie Schrader

*** ***** ***** **. **

Rio Rancho, NM 87124

505-***-****

acxmnj@r.postjobfree.com

Objective

Seeking a challenging position with a progressive organization, that offers an opportunity for

development of new skills and growth within the company.

Summary Of Qualifications

1. Self-motivated, and possess a high degree of professional integrity.

2. Well rounded, flexible team player, and has the ability to learn quickly.

3. Skilled in applying a logical, common sense approach to seeking practical solutions

4. Well organized, inquisitive problem solver who enjoys challenges.

5. Works well in a team but highly capable of working unsupervised.

Experience

Brookdale Senior Living (06/2016 09/2016)

Rio Rancho, NM

Resident Care Assistant

-Help patients maintain their daily hygiene, change bed sheets, empty trash, transport them from place

to place, administer meals to those who are unable to feed themselves and maintain their living space

under the supervision of a registered nurse.

Harmony Home Health & Hospice (09/2015 05/2016)

Albuquerque, NM

Home Health Aid

FootPrints Home Care (04/04/2013 05/2015)

Albuquerque, NM

Home Health Aid:

Monitor patient condition by observing physical and mental condition, intake and output, and

exercise

Support patients by providing housekeeping and laundry services; shopping for food and other

household requirements; preparing and serving meals and snacks; running errands

Assist patients by providing personal services, such as, bathing, dressing, and grooming.

Help patients care for themselves by teaching use of cane or walker, special utensils to eat,

special techniques and equipment for personal hygiene.

Help family members care for the patient by teaching appropriate ways to lift, turn, and reposition

the patient; advising on nutrition, cleanliness, and housekeeping

Record patient information by making entries in the patient journal; notifying nursing

supervisor of changing or unusual conditions

Maintain a safe, secure, and healthy patient environment by following standards and

procedures; maintaining security precautions; following prescribed dietary requirements and

nutrition standards

Update job knowledge by participating in educational opportunities

Protect the home care agency by adhering to professional standards, home care policies and

procedures, federal, state, and local requirement

Don & Cindy O'Connor (02/21/2013 05/2016)

Rio Rancho, NM

Respite Care:

Assist the family by providing temporary periods of time away from the caregiver's duties

Assist the individual in activities of daily living to promote the individual's health and safety, as

well as maintain a clean and safe environment.

Skilled and non-skilled health care services such as personal care, bathing, showering, skin care,

grooming, oral hygiene, bowel and bladder care, catheter and supra-public catheter care,

preparation or assistance in preparation of meals and eating and administering G-tube feedings

Home management skills such as house cleaning, changing linens, making beds, washing dishes,

shopping and errands

Assistance with and provision of recreational activities for leisure and play

Assistance with enhancing self-help skills and community and social awareness

Preparing or assisting the individual in preparation of meals and in eating

Providing opportunities for community and neighborhood integration and involvement

Providing opportunities for the individual to make his/her own choices with regard to daily

activities

Quench USA (09/14/2010 06/07/2012)

King of Prussia, PA

Customer Service Representative / Customer Retention Specialist / Account Manager

Specialist:

Answer phones and respond to customer requests

Provide customers with product and service information

Handle and resolve customer complaints

Up sell products and services

Identify, research, and resolve customer issues using a computer system

Research billing issues

Provide administrative support to project management teams

Retrieve all incoming cancellation request and distribute evenly amongst staff

Re-negotiate contractual agreements with customers attempting to cancel their contract

Collaborate with third party billing agencies to process cancellation request

Handling escalated cancellation request and implement retention procedures to ensure that every

preventive measure has been taken to retain the customer

Record and manage all canceled accounts to assess profit/loss ratio

Interact closely with field technicians for major account installations and removals

Create service orders for the removal of equipment, calculate and create final bill invoices, and

shutdown the account for all major accounts consisting of 100 or more units

Systematically restructure accounts to reflect overall accuracy

Perform other duties as assigned.

Horizons Behavioral Health, LLC (Dec. 2006 Sept 2010)

(Various employment locations)

Therapeutic Staff Support:

Provide specific interventions in the home, school, or community settings as outlined in the

treatment plan.

Support TSS team, school personnel, and familys efforts to stabilize the child or adolescent.

Develop progress notes describing each client contact and how that contact relates to treatment

goals.

Collaborate with other members of the treatment team and other professionals working in the

home, or in the community settings, and participation in the Inter-agency/team meetings when

necessary.

Special experience: Majority of my experience is with children or adolescents with Autism.

Education

Arcadia University, Glenside PA

Montgomery County Comm. College

Assoc. in Social Science (May 2005)

North Penn High School

Diploma (June 1998)

References

Don O'Connor 505-***-****

Josh Henry 1-888-***-****

John Gilbert 1 (888) 554 - 2782

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