Customer Services
Resume:
Born
September **th
TASAWAR MASOOD
Passport No. AM0875373
Visa Status : Visit (Long Term)
Cell: 054-*******
Email: acxmmk@r.postjobfree.com
Objective
A challenging and responsible position in renowned organizations where creativity innovation and sound.
Management is utilized to produce and maintain a motivated, goal oriented work force achieving individual and Collective growth.
Education & Qualification
2001-2003 B.Com
1999-2001 I.Com (Computer Science)
1999 Matriculation (Science)
Professional Experience
TAMEER MICRO FINANCE BANK PAKISTAN From July 2012 to June 2016
Designation: Customer Services Executive
Responsibilities:
Provide splendid customer services to customers in a friendly and courteous manner at all times
Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
Inform and suggest new banking products to customers
Provide information to customers on their account status and account balances
Open new bank accounts according to laid down rules and guidelines
Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
Ensure that customers’ confidential information is properly protected and only used for official purposes
Be involved in performing some financial related and marketing transactions
Channel complex customer complaints and challenges to the right quarters for effective resolution
Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.
RAYS TECHNOLOGIES LAHORE PAKISTAN From July 2010 to June 2012
Designation: Customer Services Executive
Responsibilities:
Listen and respond to customers’ needs and concerns
Provide information about products and services
Take orders, determine charges, and oversee billing or payments
Review or make changes to customer accounts
Handle returns or complaints
Record details of customer contacts and actions taken
Research answers or solutions as needed
Refer customers to supervisors, managers, or others who can help.
HUI WONG ENTERPRISES (Malaysia) from NOV 2006 to April 2009
Designation: Customer Services Officer
Responsibilities:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
KEY COMPETENCIES & CAPABILITIES
Believe in team work to achieve the organizational goals.
Competitive differentiation through continues learning.
Professional attitude.
Good communication & interpersonal skills.
Self confidence.
Dedication to profession & good team player.
Good Contacts in customer space.
Ability to perform under pressure of very fast growing organization.
Have good Command to speak and write Urdu, English and Malay.
Computer Skills
Ms Office (Word, Excel, Power Point)
One year diploma in computer applications.
Internet Browsing, E-mail
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