Manfred A Lynch III

**** *** **** ** **********, VA 22309

© 703-***-**** – (H)703-***-****

acxmje@r.postjobfree.com

Skilled in using MS Word, Excel, Outlook, detailed orientated, organized, skilled at customer relations, experienced and capable with new technologies Windows 10, MS Office. As a File Clerk in a warehouse, worked on inventory control, ADP Computer Hardware, PDA devices, user accounts, basic networking. Also, worked retail in customer service, sales, warehouse as an overnight, day, flow associate.

Home Goods – Alexandria VA

Warehouse Associate Processing – October 2015- Present

Duties: Work in warehouse receiving merchandise from department process, orders, place stock items on carts to put on sales floor. Assist customers with their shopping needs, train new workers to demonstrate safe and efficient handling of the job.

Canada Dry – Springfield VA

Delivery Route Driver – March 2015 – June 2015

Duties: Deliver Canada Dry products to the following store chains 7-11, CVS, Rite Aid, and grocery stores within the Northern Virginia region. Coordinate with store vendors to restock items in coolers, as well as return unsold merchandise back to warehouse.

Target – Alexandria VA

Flow Merchandise Associate – October 2014 – March 2015

Duties: Worked at Target in warehouse during overnight shift, receiving merchandise from truck, stack items on pallets to be moved to sales floor in assign space, stock merchandise in shelves.

Tec Systems - Reston VA

Desktop, Helpdesk Support, April 2008 – October 2013

Duties: Help Desk, Desktop support tech, answer telephones to assist users with IT issues, used remote access into user workstations, assign phone calls to proper technicians to take care of IT issues. Remedy ticket system to create work request and updates, phone call follow up status with users. Home based at Ft Belvoir as well as the Pentagon to provide onsite technical, remote support.

Department of Defense and Department of Navy at Crystal City, Navy Yard and Walter Reed

File Clerk and Computer Assistant, June 1991, March 2008

Duties: started as a File Clerk as a summer hire for Department of Navy in Crystal City Virginia. Promoted to full time computer assistant (GS 07). Worked on unclassified and classified networks (NIPRNet and SIPRNet). Provide technical, support for troubleshooting workstations, network issues, software installs, password reset for user accounts. Answered phone calls to follow up for status.

Awards and Recognition

- Received outstanding customer service office, staff comments, feedback, appreciation in my job performance of a job well done in the GOV, private industry at Pentagon, Ft Belvoir, EPA in DC -2011-13.

- Received 5 and 10 years in the Federal Government

- Awarded for the Federal Campaign award for top seller for employees

- Awarded outstanding performance recognition, supporting the AUSSIN Project in the Department of Navy February 2004

- Received recognition from specific offices and staff on jobs well done, as well as being noted for being a professional dedicated worker

- Worked on special projects on software migration. Provided service to over 300 customers within Department of Defense

- Worked on the Windows 7 Deployment migration project, which serviced over 150 customers within the Department of Defense

- Awarded for dedicated worker and for top in sales received a $10.00 gift card at Home Goods

Skills

Experienced in customer service, sales in retail, experienced using Windows XP, 10- operating system, Word – basic, word files, troubleshooting, Excel- basic, spreadsheet for inventory. Control Dame ware- remote to user workstation to troubleshoot IT issues, Remedy 7.1 - ticket system for work order requests. HP software – to install printer, drivers, Norton, MacAfee Antivirus- basic for installing workstation. Experienced using Windows XP, 10- operating system, Word – basic, word files, troubleshooting, Excel- basic, spreadsheet for inventory. Control Dame ware- remote to user workstation to troubleshoot IT issues, Remedy 7.1 - ticket system for work order requests.

Education & Certifications

- Certificate in Office Assistant Support, Fairfax County Public Schools (ACE) February 2016 current.

- July 2014, received a Class B driver’s license

- June 1991 graduate West Potomac High School

- Eagle Scout February 1991