BMC Remedy Developer and SNOW Consultant

SUBATHRA RAMAN

***** ******* **** ***, *****, Florida - 33647

acxmf0@r.postjobfree.com

M: 714-***-****

SUMMARY

* ***** ** ********** ** Software Development Life Cycle SDLC, quality management systems and project life cycle processes.

7 years of hands on experience in BMC Remedy platform as both Developer and Administrator.

Configured Applications using BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge as well as experience delivering medium to large-scale BMC Remedy implementations.

In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.

Hands-on expertise in the administration and development applications using BMC Remedy Action Request System 7.1/7.6 and ITSM 7.1/7.6

Experience in designing, developing administering ITSM suite of applications, AR System 7.x, Remedy Mid-Tier 7.x, Asset Management, SLM 7.X and WebServices.

Experience upgrading Remedy Action Request System and ITSM from 6.3 to 7.1 and from 7.1 to 7.6 versions.

Over a year of experience in Installation and Configuration of different modules of Service-Now.

ServiceNow applications implemented: Incident, Problem, Change, Configuration, Asset Management, Software Asset Management, Contract Management and Procurement.

Strong technical knowledge of AR System Platform and ITSM Products Incident Management, Change Management, Problem Management, Asset Management, SLM, SRM, CMDB, AIE

Experience on other BMC Remedy tools - Remedy Migrator 5.X, Remedy Import 6.x

Integration Analyst responsible for Systems Engineering, Designing, Developing, Testing, and implementing specifications provided by the client

Functional knowledge and implementation experience of IT Service Management ITSM frameworks and demonstrated project management skills and experience working directly with customers and clients.

Experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle SDLC of software applications using J2EE technologies.

Attention to detail and complex problem solving abilities from operational and technical perspective.

Excellent Interpersonal skills, Communication skills, Documentation Skills, problem solving ability, Analytical and Programming skills in High speed, Quality conscious and Multitasked environment.

TECHNICAL SKILLS

Products

Service Now, BMC Remedy ARS 6.3, 7.1, 7.5, 7.6, 8.0, BMC Remedy ITSM 7.1, 7.5, 8.0, BMC Atrium CMDB 7.5

Tools

Remedy ARS 5.x/ 6.x/ 7.x, Remedy ITSM 6.x/7.x Incident, Change, Problem, Asset, SLM, Remedy Administrator, Developer Studio, Crystal Reports, BMC AIE, BMC Remedy Migrator, BMC Dashboards, BMC Atrium CMDB 2.x/ 7.x, BMC Service Request Management 7.6, BMC ADDM, xMatters

Internet

Remedy Mid-Tier, Remedy Web Services, HTML, JavaScript, XML, JSON

Reporting Tools

Crystal Reports 9, Remedy Reports

Technologies

Java Script, HTML, VB

Databases

Oracle 8, 9, 10g, Ms Access, Ms Sql Server.

Operating Systems

Solaris, Windows, UNIX

WORK EXPERIENCE

LEGEND SOLUTIONS LLC, TAMPA, FL, USA

DEC 2014 – MAY 2015 (CLIENT – VERIZON)

SERVICENOW Developer

RESPONSIBILITIES

As a part of support activity resolve incidents by provided with proper root cause investigation.

Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.

Develop and manage application code, user interface, and third-party integration components

Develop necessary development documentation as needed e.g. technical design, developer notes, etc.

Manages users, groups and roles

Manages data with Tables, the CMDB, Import Sets, and Update Sets.

Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows

Performs migration activities Dev to QA, QA to Prod

Coordinates Service Catalog options, including two-step checkout, cart controls, and variables

Investigate performance issues, learn troubleshooting tools, and use system logs to find issues

Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.

Develops and improves user systems procedures, and prepares systems documentation.

Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.

Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc.

Core Application Administration: Policies Interactions, Application Security, Events Notifications.

Managing client scripts, UI policies, UI actions and Data policies.

Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now.

Defining Service Level Agreements SLAs, notifications, and reports.

Develops new applications from beginning to end.

Maintains existing applications. Creates code that meets system standards.

Integration of service now with LDAP for authentication.

Integration of Service Now with BMC Remedy for ticket creation on change submit.

Subject Matter expert on Incident Management, Change Management Process and Knowledge article.

Recommends appropriate design alternatives to be implemented based on customer constraints.

Develop conversion plans and procedures.

Develops and executes plans and procedures for data conversion, customer acceptance criteria and installation strategy.

Migration of customizations from one instance to other instance.

Ongoing Maintenance.

Environment: ServiceNow, ITIL, Javascript, Web Services, XML, DHTML, JQuery, JSON

COMPUTER SCIENCES CORPORATION, TAMILNADU, INDIA

2007 – 2012 (CLIENT – BELRON)

BMC REMEDY CONSULTANT

RESPONSIBILITIES

Environment Setup, Installation, Configuration, Development, functional process set up and support of Remedy ARS 8.1, ITSM 8.1, SLM 8.1, RKM 8.1, Mid-Tier, CMDB, Atrium Integration Engine, BMC Atrium Integrator-Pentaho Tool and JSSO.

Legacy Remedy ITSM Application data Migration to the Upgrade Environment using Atrium Integrator, Remedy Migrator SRM Import.

Utilize in-depth knowledge of functional and Technical experience in Remedy ARS, ITSM and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.

Business requirements gathering, technical design, Test Plan Scripts, End user Training Process Documentation after Go-Live for Projects.

Deliver new and complex high quality solutions to client in response to varying business requirements.

Configuration of Foundation data, Process data Transaction data of Remedy ITSM System, CMDB Configuration Item updates.

Administration of Development, QA Production Servers. Custom workflow migration using Migrator Tool, Data loads using Data Import Tool, Data Wizard Tool, and Data Management Tool.

Integration of third party and home grown applications USIT, TPS, ANTWERP to the ITSM System using Remedy Webservices.

ALTIRIS product Integration using Atrium Integration Engine Reconciliation Engine into Remedy CMDB.

Installed, Configured and Responsible for ADDM, BPPM extensions/ Integrations. Troubleshoot third party custom integrations with Remedy ITSM Suite.

Develop, configure and maintain Custom service requests using Advanced Interface forms in Service Request Management application to meet Request catalog requirements of the IT business users.

Responsible for Environment Synchronization from Production to Non-Production Environments and configurations.

Customizing the out-of-the-box modules OOB by designing new workflow objects. Maintaining and bug fixing of the ITSM and other Remedy application modules.

Exported and Imported Customized SWLM License Types from 7.6v to 8.1v.

Provide 24/7 support on critical / high priority issues in the Environment Point of contact for all technical issues.

Quality Compliance of all Deliverables to Client, mentoring the team act as liaison between process team and the technical team.

Environment: BMC Remedy Action Request System 7.6/8.1, BMC CMDB 7.6/8.1, BMC IT Service Management Suite 7.6/8.1 and BMC Remedy Mid-Tier 7.6/8.1/8.1sp2, Remedy Import 7.x/8.1, Windows server 2008 R2, MS SQL Server 2008, Atrium Integrator.

VIRTUSA INDIA (P) Ltd., TAMILNADU, INDIA

BMC REMEDY DEVLOPER

2005 – 2007 (CLIENT – BRITISH TELECOM)

RESPONSIBILITIES

Played the role of a Implementer of entire Remedy ARS ITSM suites

Worked on Multiple High Availability environments with multiple AR servers with shared database.

Integration with LDAP Active directory auto population of people data in Remedy.

Integration of third party web application with remedy through inbuilt remedy web services. Used CREATE,

SET and GET operations for automation of ticket in remedy. Web based application has invoked remedy web services for creating and updating of remedy tickets.

Installation of BMC Topology discovery tool and configured to integrate with BMC remedy ITSM CMDB Suite.

Integration with BMC Remedy and Netcool for inflow of alarms which created tickets in remedy.

Standard ITSM Configuration, SLA Configuration, Email Configuration

Involved in Developing the Forms, Workflows like Active Links, Filters and Escalation Building Applications.

Using the AR Migrator tool to deploy objects from the Development to UAT and UAT to Production

Environment: Remedy ARS 7.1, Midtier 7.1, Approval Server 7.1, Assignment Engine 7.1, CMDB 2.0, Service Desk 7.0.3 Change Management 7.0.3 SLM 7.0.3, Sun Solaris10, Oracle 10g

EDUCATION

Bachelor’s Degree in Electronics and Communication Engineering (4 Years) Anna University, Tamil Nadu, India, 2001-2005 with 84.5%

H.S.L.C Board Examination, Tamil Nadu, India 2000-2001 with 96.25%

S.S.L.C (I.C.S.E) 1999 with 80.16%

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