Michael Amengual

**** ** ** **. *****, FLORIDA **145

Phone: 904-***-**** Email: acxmew@r.postjobfree.com

Banking Professional

more than 2 decades of experience in the financial service industry

Profile

I am a highly motivated, experienced banking professional. I have solid knowledge in banking principles and procedures. I am adept in selling products and services as well as effectively managing operational accounts. I am Bilingual, speaking English and Spanish fluently. I possess excellent communication and interpersonal skills.

Area of Expertise

Customer Service Strategic Planning

Leadership Skills Training and Mentoring

Auditing Time Management

Seminars

2004 Visa Debit – TSYS (Total System) First Bank of Puerto Rico

2003 Money Laundering – Alert Global Media Inc., First Bank of Puerto Rico

2000 Evolution 2000, Total Quality – People’s Advantage First Bank of Puerto Rico

Professional Experience

Centralized Operation Analyst

First Bank of Puerto Rico – San Juan, PR 2011 – 2013

Send remittance to 42 off-premise ATM machines; preform the Multiple Entry for accounting

Verify ATM unloading; investigate and document all discrepancies

Ensure the accuracy and delivery of checking accounts through the use of the cancellation systems

Verify and Analyze maintenance charge backs from 48 branches

Perform the transmission of Harland Clarke for debiting and crediting customer accounts

Transmit runs for Multi-National Insurance of Puerto Rico and Assurant; Balanced multiple reports

Make inquiries on accounts based on: HACIENDA, CRIM, ASSUME; ensure accurate delivery

Centralized Operation Analyst

First Bank of Puerto Rico – San Juan, PR 2008 – 2010

Provide banking systems support, technically and operationally

Assist in the opening, relocation and closures of branches

Assist in the installation, relocation and removal of ATM machines

Train and support staff members when new systems and processes are implemented

Administrative Assistant

First Bank of Puerto Rico – San Juan, PR 1992 – 2008

Assign to the Branch Accounting Division; handling ATM operations, NCR and Diebold machines

Assist branches with ATM operations

Ensure customers’ claims are up-to-date and accurate

Process ATM cards validations, claims and adjustments

Resolve account issues

Perform collection duties

Head Teller

First Bank of Puerto Rico – San Juan, PR 1988 – 1992

Train and supervise 8 tellers

oversee cash flow, till balances and transaction processing

Manage branch funds and maintained daily fund balance

Oversee vault deposits and remittance

Teller

First Bank of Puerto Rico – San Juan, PR 1985 – 1988

Ensure accuracy with cash flow, till balances and transaction processing

Provide full range of teller services including: deposit/withdraws, sales of money orders and manager’s checks

Accept loan payments

Market and promote products and services

Education

Bachelor of Arts in Business Administration - Management

InterAmerican University – San Juan, PR 2010

Technical Skills

Microsoft Office Suite: Word, Excel, PowerPoint

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