BRANDI CASSIANI

**** ****** **

Downey, California 90240

951-***-****

acxmej@r.postjobfree.com

https://www.linkedin.com/in/brandi-cassiani-31293452

SUMMARY

An adaptable and results-driven individual, with extensive experience in customer service, team-leading, scheduling, training and development, marketing, performance assessment and inventory control. Implementer of policies and procedures to improve human resource metrics, turnover, payroll and engagement, safety and diversity. An analytical performer, who quickly identifies potential business opportunities that drive revenue growth and increase profits. A detail-oriented leader, with the ability to train and develop future leaders. Possesses a proven track record of success by exceeding set goals and contributing to the promotion of excellence in the workplace.

EXPERIENCE

URBAN OUTFITTERS, Irvine, California

Store Manager, 2012-2016

Managed customer service standards and profitability of a $6 million volume store by having excellent organizational skills, the ability to multitask planning, and executing projects by priority. Managed Employee relations, scheduling, payroll, sales projections, and business forecasting. Coached and counseled staff by setting obtainable goals, utilized Individual Development Plans, created a quality over quantity in store environment within staffing levels. Established a business owner environment between the management and visual team in order to enhance store profits and losses using key performance indicators, customer trends, walk throughs, inventory levels and floor presentations.

Achievements:

Top 5 in the company for in store online sales for the year 2015.

Successfully oversaw a 3 stage store refixture with corporate sign off.

Exhibited excellent floor presence by establishing service leader, available managers, and service specialist to increase growth of the business.

JCPENNEY, Laguna Hills, California

Store Engagement Manager, 2011-2012

Leader that developed a highly engaged team of over 200 associates to drive sales and profits for a $25 million volume store. Led associate engagement supporting JCPenney’s new pricing strategy, customer service scorecard, and credit services. Provided associate training support through role play and online training systems. Supervised programs and polices to retain, attract, and develop the best associates to ensure that store teams had a CustomerFIRST focus. Improved turnover, training, certification, engagement, safety, and diversity programs. Implemented practices and programs to improve Human Resources metrics for day-to-day store operations.

Achievements:

Ensured the successful implementation of the new JCPenney pricing strategy through effective communication to all associates.

Consistently met expectations on the company scorecard, such as credit card approvals, e-mail captures, and online purchases in the store.

FOREVER 21, Cerritos, California

Co-Manager, 2009-2011

Recruited, trained and motivated the Assistant Manager staff in daily operations. Created and promoted a friendly, professional work environment within a $25 million volume store. Organized and prioritized the work of Assistant Store Managers, the staffing of 300-plus associates and the visual team for corporate visits, day-to- day progresses, and programs to meet district and flagship store expectations. Managed employee relations, hiring and termination processes, payroll profit and losses, time keeping accuracies, and all Human Resource responsibilities.

Achievements:

Set and developed inventory procedures for the first big-box stores in my district with successful implementation and results.

Successfully trained new manager teams to open future new big-box stores for the company.

Kohl’s, Lakewood, California

Executive Assistant Store Manager, 2003-2009

Oversaw productivity results with an associate team of 250 or more. Managed the store payroll, store productivity, and manager hiring and interviewing processes. Led and directed a freight flow team to ensure the timely movement of merchandise to the floor. Controlled inventory levels consistently for accuracy. Completed and directed inventories to company best practices. Coordinated resources to ensure all safety requirements were met. Supervised procedural compliance of the store’s cash office, service desk, and POS function. Managed customer service weekly scores, along with day-to-day operations, in accordance with company best-practice guidelines.

Achievements:

Received Assistant Store Manager Recognition for the Fourth Quarter within my district.

Managed the introduction of private label brands Candies, Chaps, and Tony Hawk to the Southern California stores.

SKILLS/SOCIAL MEDIA

Microsoft Office, Microsoft Word, Kronos WFC, PeopleSoft, ADP, HireView, I-9 Documentation, W-4 Documents, LinkedIn, Instagram, Tumblr, Facebook

EDUCATION

MT. SAN JACINTO COLLEGE, Menifee, California

Degrees in Humanities, Mathematics, and Science, 2003

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