Jamaal Martell Fortner

Current Address:

***** ***** **** *****

Missouri City, TX 77489

Email: acxme0@r.postjobfree.com Phone: 985-***-**** EDUCATION: University of Southern California (Virtual Academic Center), Los Angeles, CA Master of Social Work (Mental Health Concentration) GPA 3.85 Anticipated graduation date: December 16, 2016 Louisiana State University, Shreveport, LA

Master of Health Administration

GPA 3.3 Graduation date: December 21, 2014

Louisiana State University, Baton Rouge, LA

Bachelor of Arts (Sociology)

GPA 3.0 Graduation date: August 3, 2012

EXPERIENCE:

University of Southern California (Virtual Academic Center) / The Montrose Center, Houston, TX Therapist Intern 9/2015 – Present

• Provide individual therapy sessions.

• Facilitate and co-facilitate didactic educational presentations and group counseling as required per week.

• Develop a comprehensive biopsychosocial assessment along with an appropriate treatment plan.

• Assisted in the creation of new peer support groups and supporting curricula.

• Document accurate changes in the medical record according to requirements of regulatory agencies.

• Submit progress notes, intake logs, and monthly time sheets to the clinical manager. o All activities done under the supervision of a licensed staff member. REM Hospitality – Best Western Fountainview, LLC, Houston, TX General Manager / Consultant 7/2014 – 9/2015

• Ensured property hiring practices complied with I-9, ADA and EEO requirements.

• Ensured that departments achieved or exceeded guest’s service expectations.

• Achieved budgeted revenue and profit goals, balancing cost with guest satisfaction. Developed annual budget and capital expenditure plans.

• Oversaw all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures.

• Audited to ensure guest rooms, public spaces, grounds, work and kitchen areas met sanitation and cleanliness standards.

• Coordinated preventive maintenance and general deep cleaning program so that guest satisfaction goals were attained.

• Maintained current licenses and permits as prescribed by local, state and federal agencies. Tutors With Computers, LLC/Read and Succeed, LLC, Houston, TX East Texas Area Manager 10/2012 – 4/2013

• Recruited and trained field representatives on how to become successful in recruiting students.

• Coordinated activity routes and schedules for 120 employees who served nine school districts.

• Monitored and evaluated team performance and provided constructive feedback.

• Increased enrollment ratios to maximize market share and control program costs.

• Minimized voluntary employee turnover.

• Documented and tracked the distribution of learning tools to the students. Intercontinental Hotels Group - Holiday Inn Express and Suites-Port Allen, Port Allen, LA Assistant General Manager 2/2009 – 9/2012

• Managed human resources functions including recruiting, selection, orientation, training, and performance planning and evaluation. Created pay and reward programs to maintain a qualified work force.

• Analyzed financial and operational data consistently to adjust business plans, labor requirements and operating costs. Engaged in weekly sales activities including group sales, business-to-business and cold calls.

• Ensured all hotel staff knew components/features of our guest service guarantee. Trained staff to meet service standards; developed added value customer service programs.

• Assisted the General Manager in managing all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere, maintaining superior guest service, product quality, and immediate service recovery. OTHER SKILLS:

• Proficient with Windows OS, MS Office, SPSS, SAP, PeopleSoft, Kronos, MICROS, ADP, Continuum, and Mac OS.

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