MaryAnn Balderama- Burke

**** ******** *** ******** **

acxmds@r.postjobfree.com

Professional Summary

Lead office clerk with 6+ years’ experience in performing a wide range of administrative tasks including supervisory duties. Demonstrated talent in team building, training and conflict management. Exceptional verbal and written communication skills with a track record of multi-tasking, problem-solving and prioritizing work.

Skills

Computer skills, data analysis, call resolution, knowledge of claims, office procedures and process improvement, retail sales, inventory and loss prevention. Word, Excel, Outlook, Office communicator, PowerPoint

Work History

November 03, 2014 to September 2016

Blue shield Of California - Lodi, CA

Customer Service Rep

Interview client, and input information into the computer. Provide benefits, eligibility and sales information, clinical and pharmacy information on HMO, PPO, ASO, COBRA and Medicare group plans. Analyze and resolve verbal and written claims and authorization appeals from providers and pursue resolution of formal grievances from members. Review, reprocess and adjust claims

Work History

October 2008- November 2014

Blue shield Of California - Lodi, CA

Lead Office Clerk

Answer phones, greet visitors, purchasing, inventory, data entry, route mail, imaged documents, maintain/ update clerical office records, revise workflows, filing and special projects. Provide assistance with billing inquiries verify benefits. Supervised the clerical team handled schedules, training and process improvement

Work History

June 2006 – April 2008

Allegiant Air

Airline Agent/ Trainer

Handle passenger inquiries about flight departures and arrivals. Check in passengers and assign seat numbers. Issue boarding passes and luggage labels. Advise passengers about luggage restrictions. Weigh baggage and collect any excess weight charges. Accommodate people with special needs, and unaccompanied children. Assistant with sales, inventory audit, filing, scheduling, payments and train new hires

Work History

August 1998 – December 2004

ATT &SBC Communications LLC

Directory Assistant Operator/ Front Desk

411 Audio customer service operators referring to alphabetical or geographical directories answer questions and provide telephone information. Provide assistance for customers with special billing request, operate switchboard and complete call connection. Assists at counter answering questions and helping the public in researching information contained in a variety of public records. Makes and confirms appointments as directed and receives and schedules visitors.

Education

San Joaquin Delta College

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