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Tanya Al l en -Bur r i s, M. S .

*** ******* ***** **** *****, NC 336-***-**** acxmdl@r.postjobfree.com HUMAN SERVICES CARE SPECIALIST

Masters of Science Degree in Mental Health Counseling with a concentration in Rehabilitation Counseling and a Post Masters Certificate in Vocational Evaluation and Work Adjustment

(VEWA) offering over five years of combined experiences in mental health, substance abuse, and vocational rehabilitation counseling with the Division of Vocational Rehabilitation Services

(DVRS), Psychosocial Rehabilitation (PSR)/Clubhouse Model and TEACCH agencies.

Upholding the Principles of Confidentiality & Code of Ethics in Health Care and Health & Human Services, by engaging in ethical conduct and adhering to a professional code of ethics, which includes maintaining client and patient confidentiality, except when a client or patient presents as a danger to self or others, respecting the dignity of others, informing clients and patients of their rights and responsibilities in health care settings and mental health settings. Established expertise with adhering to Health Insurance Portability and Accountability Act (HIPAA) standards, Vocational Rehabilitation (VR) policy, Rehabilitation Services Administration (RSA), Integrated Payment & Reimbursement System (IPRS) development and all State and Federal guidelines and regulations as it relates to client and patient documentation and interactions.

Extensive background of Case Management and Caseload Management through implementation of utilizing a diary system that accurately captures various aspects of casework to be addressed. 14- month review indicated proven efficacy of this system to project the target OMS goal per status to exceed the previous year by 20%.

Demonstrated success in negotiating win-win solutions, which results from comprehensive knowledge of client and employer mediation techniques and strategies, active listening, rapport building, thorough documentation, and conflict resolution skills that meets the needs of the client, employer, and agency as a whole. Proven success as a difference maker who has passion and a strong conviction for advocating and the empowerment of others. HUMAN SERVICES CARE SPECIALIST SKILLS

Case Management

Client Assistant Program

(CAP)

ADA/EEO

Mediation & Advocacy

Privacy/ HIPPA

Regulations

Direct Job Placement & Retention

Conflict Resolution

Job Analysis & Job Development

Performance Management

VR Policy

Training New Employees

Vocational Rehabilitation

Applicant Orientation

Person-Centered

Theologies

Employment Marketing

Training

Fundraising & Community

Outreach

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PROFESSIONAL EXPERIENCE

NORTH CAROLINA DIVISION OF VOCATIONAL REHABILITATION SERVICES Hickory, NC

Rehabilitation Counselor, 2015 to 2016

Actively provide an array of VR services for the Mental Health caseload, consisting of approximately 100 clients, diagnosed or dual diagnosed with mental, physical, cognitive, and substance abuse impairments. Responsible for addressing and maintaining confidentiality as it pertains to clients through addressing highly sensitive and difficult matters between employee (client) and employer. Demonstrate critical thinking and sound decision making when evaluating medical documentation and other records received along with subjective information acquired from the client to properly determine the rehabilitation needs, selection of services, and vocational job goals for implementation of the Individualized Plan of Employment (IPE). Refer clients to Community Rehabilitation Providers

(CRP) for comprehensive evaluations, job development and work adjustment job coaching. Schedule post-staff meetings with CRPs to obtain client feedback, discuss client performance, and job placement recommendations to ensure appropriate vocational placement and success. Provide CORE VR services such as Counseling and Guidance to ensure clients maintain holistic stability, mentally, physically, and vocationally.

Key Results:

Ended 2nd year as a Rehabilitation Counselor by exceeding expectations in OMS goals for fiscal year 2015-2016: (02 - applications) 147%, (12- activations) 100% and (26-successful closures) 131%.

Play key role in ensuring client referrals through community outreach presentations at employer businesses and organizations utilizing Dual Customer Approach (DCA) strategies.

Worked alongside CRPs to negotiate numerous accommodations for clients. REHABILITATION COUNSELING AND VOCATIONAL EVALUATION INTERNSHIP Greensboro, NC

UNC-Division TEACCH

Job Coach Intern, 2013-2014

Provided supported employment services to include job analysis/job development, resume building, mock interviewing, work adjustment, intensive on-the-job training and on-the-job supports for clients diagnosed with Autism Spectrum Disorder (ASD) and other mental health diagnoses. Administered T- TAP assessments, evaluated consumer data and provided comprehensive analysis reports to the agency Program Director for approval prior to submission to VR counselors. Key Results:

Assisted members with job duties and accommodations by utilizing practical and hands on approaches minimizing employer training.

Achieved 78% job retention with clients on the job by devising effective task sheets and other accommodations as needed, in addition, to continuous follow along services. 3

Achieved 100% participation and retention when conducting group intervention sessions on various topics to include: S.M.A.R.T. goals, Dealing with Job Interview Anxiety, Society Stigma on Individuals with Disabilities

SHIPMAN’S HOME HEALTH CARE

High Point, NC

Certified Nursing Assistant, 2010-2013

Assisted clients in their homes with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming. Displayed strong clinical skills in assessing vital signs. Adhered to safety guidelines; ensured the accuracy and timely flow of information by maintaining thorough patient records and updating agency of patients’ status. Complied with HIPAA rules and regulations as it related to patient documentation and interactions. Key Results:

Maintained certifications, attended conferences, and obtained workshops to better serve the elderly population assisted.

Developed successful safety precautions and created accommodations to ensure patient safety and reduce patient falls and development of avoidable medical conditions such as decubitus ulcers.

Gained recognition from agency on safety techniques and resources provided to family members of the clients served that resulted in higher patient independence. POLO RALPH LAUREN

Greensboro, NC

Golf Analyst, 1998-2007

Responsible for coordinating and managing all products distributed under the Golf Marketing Program, such as tournaments, special events under contract with Polo Golf. Monitored and managed all staff and marketing allowances; documented and reported this information to VP of Golf Sales and management; also maintained and managed the Golf Pro shops. Worked with various departments during tournaments, such as the PGA Tour, ensuring all Polo Golf Pros, such as Davis Love and Johnathan Byrd, were outfitted. Trained new Analysts on various operations of the Golf Division to include effective time management strategies, account management, query, and Customer Master inquiries.

Key Results:

Provided excellent customer service for two golf territories. Worked effectively with Account Executives to exceed all full price shipments to Golf Shops. Fall Mens 97%, Womens 99%.

Exceeded courtesy call goals each year. In 2005, booked $35, 995.93 assisting the golf team in booking an additional $1 million.

Ensured the implementation of One Order One Ship (OOOS) was successful. Finalization as a result of multiple shipments decreased by 75% due to effective report and query management. Maintained a strong sense of urgency and prioritized tasks in order to meet deadlines that impacted sales.

Warehouse Associate, 1995-1998

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Data Processing Associate, 11/97- 07/98

Performed keying tasks for all functional areas within the facility as needed.

Ticketing Associate, 06/96- 11/97

Manually ticketed various garments to ensure accurate placement.

Reserve/Pick Pack Associate, 06/95-06/96

Moved inventory to select locations to reserve for future order fulfillment using hi/lo machine; maintained a daily pick total of 2000 units per day Key Results:

Worked efficaciously to ensure all shipments were packed and shipped in a timely fashion.

Achieved a substantially high success fill rate within every department assigned to work in.

Served as Safety Advocate and achieved 100% participation from co-workers and management regarding accountability on adhering to safety precautions and regulations in the workplace in addition to promoting improving morale.

EDUCATION & CERTIFICATIONS

NORTH CAROLINA AGRICULTURAL TECHNICAL AND STATE UNIVERSITY Greensboro, NC

Bachelor of Arts (BA) in Psychology (with honors), December 2011 NORTH CAROLINA AGRICULTURAL TECHNICAL AND STATE UNIVERSITY Greensboro, NC

Masters of Science (MS) in Mental Health Counseling, December 2014 Post Masters Certification: Vocational Evaluation and Work Adjustment (VEWA) Activities: Rehabilitation of Racial & Ethic Minorities with Behavioral Addictions (REMBA) – Presenter, 2013

Innocence for Sale: The Truth Behind Human Trafficking OF NOTE

Affiliations:

Rehabilitation Counseling Association (Graduate Student Organization) – Vice President, 2013

North Carolina Rehabilitation Association (NCRA) - Membership Representative, 2015 o Chapter I- Western Region

Computer Skills:

MS Office (Word, Excel, PowerPoint, Access, Outlook)

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