Systems/Network Administrator with windows server, user management

Mansoor Ahsan

*** ******* ****, ********, *******, L9K 0H1, Canada

416-***-**** **********@*****.***

Experienced hands-on IT management professional with diverse experience in IT trouble-shooting, Help Desk management, network administration, staff training and development, Implementation, Vendor Management, Visionary, strategic and conceptual thinker; exercises sound analytical and technical skills to deliver projects.

Core competencies include

Network Management/Administration

End User Management & Training

Critical Problem Solving & Analysis

Technical Team Building & Training

Virtual Private & Wireless Networks

Enterprise Network Security

24x7x365 Network Operations

Vendor Relationship Management

Project Planning, Organization & Implementation/ Technology Planning

Reports & Presentations

Backup/Disaster Recovery Planning

LAN/WAN Networking

Technical Qualifications

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Windows 2000/08/12

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iManage Worksite/EMM/Web/Mobility

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Primafact

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Terminal Services/RDS

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Speechexec Dictation

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Switches

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Exchange 03/07/10

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Windows 8 rollout

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Routers

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SQL 7-2008/2012

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Rightfax

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Email Archiving

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Sonicwall/ Checkpoint/ PIX

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Solution Design

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Wireless

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Microsoft Firewall TMG/Lync

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Copitrack

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Secure Print

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Web Servers

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Office 03/07/10/13

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Ethereal

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IT Operations Management

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Visio/Project

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Acronis

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LDAP/AD/GPO

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Cisco switches/Routers

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Veam VM Backup

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Dell VRTX Blades

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Tivoli Backup

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SAN/NAS

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VoIP.

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Fastbackl

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Symantec AV

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Unix/AIX

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Dell Servers

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VMware Server Virtualization

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Workstation Imaging

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WSUS

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Spam Filtering

Professional Experience

Bell Temple Barristers & Solicitors, Toronto, ON January 2006 – Present

IT Manager/Network Administrator

Manage operation Legal IT department and ensure alignment with the business objectives

Provide level 3 onsite and on-call support to enhance business operations 24/7

Technology roadmap planning and policy development

Interact with vendor to evaluate and introduce technologies aligned with firm’s technology initiatives.

Act as a Technical Lead to ensure the best solutions are provided for all technical problems

Oversee the administration and maintenance of infrastructure, direct staff when necessary

Cooperate with team to plan, coordinate for the design of IT operational activities

Ensure the department is running effectively, balancing ad-hoc requests with internal projects while providing team members support and guidance as needed

Manage all phone system changes, including routing for seating assignments

Analyze and resolve network, systems and security issues that impair business functions

Troubleshooting, systems backups, archiving, and disaster recovery and provide expert support when necessary

Initiated the firm’s IT department and brought Technology services and support in-house from consultants.

Reviewed firm telecommunication needs and rolled out “managed” VOIP solution.

Managed the growth in technology through firm’s expansion over the years.

Evaluated remote access procedure and introduced appropriate solutions.

Planned, managed and executed many technology migrations for the firm ranging from office upgrades to DM and Record Management Application rollout to desktop and laptop upgrades, new office build out, etc.

Microsoft Canada, Mississauga, ON October 2003 – January 2006

Enterprise Engineer/Team Lead - Networking (Extd. 2 yr. Contract)

Responsibilities include configuring/troubleshooting (Windows 2000/2003 Domain Controllers,

DNS, WINS, DHCP, IAS, RRAS, IIS, Certificate Services, ISA 2000/2004 Firewall and Terminal Services on HP, Intel, Dell and variety of other platforms.

Troubleshoot traffic, bottle neck and flow issues by reviewing network traces for data and SIP traffic.

Review network design and implementation project with client to identify and resolve testing issues involving networking and infrastructure components.

Providing 3rd level network and infrastructure support for complex products and escalated issues for network administrators, developers and enterprise customers.

Document client environment and details about the current project of issue for further analysis and troubleshooting.

Review cases and projects owned by the support engineers and provide action plans.

Document complex issues to create RFQ request for the programs and participate in RFQ discussion with programmers.

Increase network efficiency through technical training, coaching and mentoring of support engineers

Assist corporate clients in design and implementation of Micrsoft Lync (LCS)

Improve company’s effectiveness by implementing new technology in critical corporate environment.

Solve wide variety of technical issues (router, switch, san, nas etc.) by liaising with multi-national companies and technology vendors.

Morris Brown & Sons Limited, ON May 2002 – October 2003

IT Specialist

Maintain LAN and WAN, troubleshoot all hardware, software and security problems on the network

Manage licenses and updates for all operating systems related software

Respond to server and network problems in a timely manner

Plan, document, implement, troubleshoot and Perform network backup according to

designated schedule and send backup media to offsite storage

Responsible for Training end users and Help Desk staff with new and existing technologies

required to perform their duties

Documentation of the network, applications and resources on the network

HQ Technologies, KS, USA March 1999 – May 2002

Senior Systems Consultant

Manage development of project plans and contribute effectively to planning and control.

Monitor LAN/WAN network operations for in-house and 196 consulting clients. Troubleshoot and resolve all hardware/software issues, conduct performance tuning of Windows, UNIX and MS Exchange servers to significantly improve system efficiency.

Designed and implemented Citrix server farms for clients using Citrix Metaframe AIX, and Windows 2000 server to provide account and medical applications

Lead and mentor other team members to meet or exceed project goals also Serve as a technical mentor to system rollout, Integration and Implementation groups.

Assist Customer Service/Sales and Technical Team develop methods to improve the Service levels in the call center.

Acknowledged for assisting in implementing proactive solutions to increase customer satisfaction as well as designing and implementing comprehensive standard procedure used to train current and new corporate Customer Service/Sales and Technical team.

Building, training and leading Customer Care Service and Support Email Team that

Performs to meet 24-hour turn-around time.

Recognized for research, write, edit, and update technical manuals and documentation related to software/hardware and web solutions in use and business processes.

Mentor technical staff by establishing and maintaining accessibility to team-members by performing regular quality assurance, benchmarking and performance reviews of representatives and providing feedback to both the Representatives and Management.

Oversee call center recruitment, conduct 2nd and 3rd technical interviews, dismissals and perform appraisals.

Medical Manager, KS, USA May 1998 – March 1999

Technical Support Analyst

Administrator 400 client server, and more than 900 workstations and dump terminals

Upgrade and install new UNIX server sites with Windows and dump terminal clients

Hardware/Software Maintenance, Firewall Updates, New Client Setup, Participate in the testing, debugging and integration of Medical practice management software on Intel, HP, Dell Servers and communicate status to clients and management.

Respond to requests from internal and external clients to investigate and solve problems with systems, applications, and/or improvements to business systems processes. Present evaluation reports on design, development, implementation, support procedures and programs.

Education/Qualifications

PMP Foundation – Sheridan College

2009

Microsoft Certified Technology Specialist

2008

BlackBerry Enterprise Server Administration v4.1– Blackberry

2006

Microsoft Proxy and Firewall (ISA)

2004

&

2006

Microsoft SharePoint 2003 Deployment – Microsoft Canada

2005

Microsoft Certified Systems Engineer – NT, 2003

2001

&

2005

Microsoft Certified Professional – NT, 2003,2008

2001,2005

&

2008

Live Communications Server 2005 – Microsoft Canada

2005

Secure Wireless Networks – Microsoft Canada

2004

Windows 2003 Server Datacenter – Microsoft Canada

2003

Windows 2000 Server / Advanced Server – Microsoft Canada

2003

CIW Security

2002

Cisco Certified Network Associate

2002

Masters Of Management Information Systems – Friends University, KS, USA

2001

Bachelors Computer Information Science – Washburn University, KS, USA

1998

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