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Real Estate Customer Service

Location:
Yorktown Heights, NY, 10598
Posted:
November 23, 2016

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Resume:

David Sullivan, MBA

* ***** ****, ******** *******, New York 10598 / 914-***-****

acxmcb@r.postjobfree.com

PROFESSIONAL EXPERIENCE

New York Presbyterian Hospital

Operations Manager 2012 to Present

• Actively manage portfolio assets to maximize delivery of net revenue; identify and implement opportunities for increasing revenue, cost savings and operating expense management.

• Prepare annual and long range operational, asset condition and financial assessments plans and reports for all properties and rental locations, including property condition, financial valuation, market analysis and evaluation of established metrics.

• Using enterprise-wide format and working with all department Directors, prepare site annual operating budgets, one-year and five year long term capital budgets.

• Oversee implementation of the strategic business plan for site properties.

• Oversee compliance will all NYP procurement policies and procedures.

• Review and interpret market and economic trends that may impact properties. Maintain an overall knowledge of the real estate market by participating with peer and industry groups.

• Review all processes and systems, and as necessary, implement new systems and processes to ensure that the value and life of the property’s assets are maximized, operations are effective and efficient and that risks are mitigated.

• Oversee all Capital Construction Projects including all Interior unit renovations and upgrades as well as all exterior renovations.

• Project managed over 15 Million in Capital Construction, including roof replacements, replacement of Gas risers, Local Law 11/Façade Restoration, Elevator Modernization, Boiler plant replacements including conversion from oil to gas.

• Created a comprehensive Campus Wide Security survey, detailing program wide upgrades and enhancements.

• Oversee the implementation and completion of newly created Campus Wide Security Program, detailing portfolio wide upgrades and enhancements. Including new LED lighting throughout building perimeters and interior hallways, installation of 250 strategically placed security cameras linked via secured internet to main office and well as the ability to be directly viewed by the local police precinct, restoration of all existing fire escapes, replacement of concrete entrance ways, courtyards, rear yards as well as all exterior stairwells to ensure safe entrance and emergency Portfolio Wide Preventative Maintenance egress.

• Created and initiated a comprehensive Portfolio Wide Preventative Maintenance Program.

Advent Software, New Rochelle, NY 2010 to 2012

Associate Data Analyst

Responsible for the daily download of transactions, prices, and positions from various electronic interfaces

Manage reconciliation of client accounts and transactions

Audit internal systems to match custody statements

Prepare daily, monthly, and quarterly investment reports

Resolve client inquiries& data related issues

Iona College, New Rochelle, NY 2008 to 2010

Facilities Maintenance Department

Responsible for various Maintenance Department issues on a daily, monthly and yearly basis

Attended Iona College full time while employed in this position

Iona College, New Rochelle, NY 2007 to 2008

Full time Undergraduate Student

Mayerhauser Realty, Bronxville, NY 1997 to 2007

Property/Facility Manager

Responsible for 25 residential, commercial and mixed use properties in Westchester and NYC

Supervised a staff of 40 union and non-union employees, with responsibility for delegating assignments to ensure completion of work, enforcing policies, initiating disciplinary action (as needed), and participated in labor relations (arbitrations, grievances, etc.)

Promoted through the ranks from initial position of File Clerk, gaining “hands-on” experience in all areas of property management

Responsible for $1 million in monthly revenue.

Increased monthly rental income by 35% while reducing operating expenses by 15%.

Initiated and successfully completed numerous capital improvements, renovation projects and preventative maintenance programs

Participated in monthly co-op and condo board meetings

Received New York Real Estate Sales License, 2001

Left the position to attend Iona College full time

United States Marine Reserves - Stewart Air National Guard Base, Newburgh, NY / 2001 to 2009

Aviation Supply Specialist (Lance Corporal,)

Responsible for inventory of all maintenance supplies for the KC130 aircraft

Purchased parts and components valued at up to $500,000

Member Anti-Terrorist Task Force Protection (ATFP) for Stewart Air National Guard Base

Promoted twice from initial position of Private

Awards: National Defense Ribbon (for active duty during 9/11), Good Service Conduct Medal

The Chart House, Dobbs Ferry, NY 1995 to 2002

Sales Associate/Sever

Responsible for all aspects of customer service at this 300-seat restaurant, specializing in steak and seafood, with bar, outdoor seating and on-premise catering facilities

Duties included opening/closing the station, taking orders, serving quests, upselling additional items, resolving problems, effective public relations, processing transactions via computer, nightly balancing, and maintain a cordial atmosphere to ensure repeat business

Promoted twice from initial position of Busboy

Assisted with private functions for corporate clientele

Received “Rookie of the Year” and “Employee of the Month” honors during 1st year

SUMMARY OF QUALIFICATIONS

Extensive practical experience in these key areas:

Property management…listing…renting… lease negotiations…rent collection…tenant relations…board meetings…community affairs…problem solving…building codes…regulatory compliance…emergency response…risk mitigation…fire/safety regulations…legal proceedings…capital improvements…preventative maintenance programs…project management…quality assurance…inventory/expense control…purchasing…staff supervision…labor relations…Local Law 11…Short/Long Term Capital Planning

Self-motivated; hard –working and reliable; interact well with all professional trades and the public; effective analytical skills; take charge of situations to execute permanent results

EDUCATION

Iona College, New Rochelle, NY

Master of Business Administration 2014

Iona College, New Rochelle, NY

Bachelors Degree in Business Administration 2010

Turner Trade School

HVAC Operating Engineer’s Course 2008

Westchester Community College, Valhalla, NY

Real Estate Sales and Brokerage Courses, 2001 & 2004

Mount Saint Michael Academy, Bronx, NY / Graduated 1996

CERTIFICATES

Iona College

Certificate in Infrastructure Management 2014

American Safety & Health Institute

ADULT/PEDIATRIC CPR AND AED / 2011

New York Real Estate Institute

Construction Project Management / 2011

Volunteer/Community Actives

Tarrytown Volunteer Fireman

2004-2007

Member of American College of Healthcare Executives

January 2016



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