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Manager Customer Service

Location:
Marcellus, MI, 49067
Posted:
November 23, 2016

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Resume:

Donald Webb

Plant Manager/Engineering Manager - ChemLink Polymer Innovation

Marcellus, MI

acxmat@r.postjobfree.com - 269-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Plant Manager/Engineering Manager

ChemLink Polymer Innovation - Schoolcraft, MI - January 2012 to Present

• Manage and oversee all areas of manufacturing including safety, production, maintenance and Engineering.

• Manage and oversee all areas of Supply chain

• Implemented ISO 9001 and maintained certification

• Supported 16% - 20% growth year over year from 2012 to present

• Successfully lead multiple building additions

• Successfully lead start-up of 2nd facility in Schoolcraft

• Successfully lead warehouse densification project

• Achieved 95% - 98% On time shipments 2012 to present

• Implemented 5S and Visual workplace

• Successfully lead Safety direction to be compliant with MIOSHA safety requirements

• Successfully lead initiative to become Tier 2 Automotive Supplier Operations Manager

Georgia Pacific, LLC - Parchment, MI - July 2010 to June 2011

• Manage and oversee all areas of manufacturing including safety, production, quality assurance and maintenance.

• Provides leadership to motivate continuous improvement in process reliability, product quality, per unit operating cost, and asset readiness.

• Responsible for performance results in safety, compliance, cost reduction, housekeeping, 6S, customer quality, waste and production.

• Manage and direct the workforce of the Maintenance Department using systems such as: MP2, SAP, and RCA's.

• Responsible for all accuracy and control of inventory levels in the store room.

• Manage and oversee all areas of the Quality Department.

• Ensure compliance of all AIB requirements.

• Enhanced operational effectiveness by measuring production efficiencies, analyzing and solving machine downtime causes, eliminating waste, performing root cause analysis and establishing standard operating procedures.

Manufacturing Manager

DesignWare - Kalamazoo, MI - August 1985 to June 2010 Manufacturing Manager

DesignWare - 2005 to 2010

• Responsible for a three-shift operation including, 13 direct reports and 200 union employees. Manage an operating budget of 12 million dollars within a 650k square foot facility. Direct the manufacturing team with a focus on meeting safety, quality, cost and regulatory objectives as well as driving a culture of continuous improvement.

• Manage and direct the workforce of the Maintenance Department using systems such as MP2, and RCA's.

• Responsible for all Capital improvements within the Manufacturing and Maintenance Departments.

• Key Accomplishments:

Realized $900,000 in cost savings FY09

Reduced workmen's compensation claims by $700,000 over a three year period

Maintained on-time delivery average of 98% FY08 - FY10

Achieved a material yield increase of 30% FY08 - FY10

Reduced overtime by 50% FY08 - FY09

Implemented Lean manufacturing principals

Area Manager

DesignWare - 1996 to 2005

• Provide leadership to supervisors to meet, and exceed, the manufacturing goals and objectives established for the facility. Provide supervisors with a work environment that allowed them to contribute to the company goals and objectives, the personal and professional growth they desire, and the opportunity to be involved in the business.

• Areas of Responsibility

Insured the appropriate level of accountability for facility goals and objectives at the supervisors, level.

Lead activities to communicate and maintain adherence to company policies, safety standards and good housekeeping practices.

Partnered with supervisors in the identification of quality, process, workflow, and personnel problems and worked to resolve the problems quickly according to company policy.

Effectively planned for changes or improvements to existing processes, implementation of new processes, and installation of new equipment, etc.

Maintained a partnership with support functions (Shipping, Receiving, Human Resources, Customer service, and Accounting).

Participated in the interview process as it relates to hiring decisions, and planning appropriate training for new team members.

Addressed supervisor's performance and discipline issues in a timely manner.

Effectively communicated expectations and behavior changes.

Follow up with each supervisor, on his or her progress against these expectations.

Responsible for clear and effective communication of business needs, schedules changes, process problems, success stories, etc.

Production Supervisor

- 1985 to 1996

• Responsible to supervise hourly union associates, ensuring the timely completion of scheduled orders while meeting or exceeding safety, quality and productivity goals.

• Areas of Responsibility

Assigned crewing necessary to run machines

Maintained constant awareness of safe working behaviors

Ensured quality expectations by periodically inspecting production samples

Maintained continuous presence on production floor to assist in achieving productivity goals

Trained associates

Administered contractual work rules and company policies and procedures in a timely and consistent way. Highlighted Achievements

• Michigan Career Tech - Printing Advisory board member

• Flexographic Technical Association Judge 2008 / 2009 / 2010

• Guest speaker for -Technical Association of Pulp and Paper Industry, Western Michigan University and Michigan Career Technical Institute

• Published author for Flexo magazine

EDUCATION

Electrical Engineering

Southwestern Michigan College

1984 to 1985

Marcellus High School

1984

Lean Leadership

Kent State

Kalamazoo Valley Groves Center

SKILLS

Management (10+ years), Strategic Planning (10+ years), Performance Management (10+ years), Team Building (10+ years)

CERTIFICATIONS

CPR/AED

ADDITIONAL INFORMATION

• Highest level of personal, professional and ethical conduct

• Results oriented; strong sense of urgency to meet/exceed goals

• Teamwork; ability to set team direction and manage the critical priorities in a matrix environment

• Attention to detail; strong process and metric orientation

• Strong problem solving skills; able to root cause obstacles and take immediate corrective action

• Time management and strong negotiation skills

• Excellent communication & interpersonal skills



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