Project Management Manager

GARY A. HATLEY

PHONE: 781-***-**** • E-MAIL: ****.******@*****.***

BOSTON, MA

A leader of large-scale projects, process re-engineering initiatives, and business process quality improvements in complex customer-facing projects, Gary has demonstrated hands-on leadership for turning a quality vision for service-oriented programs into operational reality. His successful track record as project manager and PMO manager, both domestic and international, means Gary solves strategic project challenges, maximizes results from each project phase, and manages day-to-day execution with these tools:

Project Management and PMO program assimilation based upon PMBOK principles.

(Aligns tactical task management with strategic business goals and measures in his planning and execution.)

LEAN Six Sigma process modeling/re-engineering integration with vendor managed services

(Black Belt certified.)

Accelerated Change Management, Agile group facilitation methodologies for Software Development Life Cycle (SDLC), and vendor performance metrics, to boost productivity.

(Skilled in aligning business cultural change with technical project methodology to bring about faster results.)

Coach and mentor to cross-functional project teams empowered to re-engineer critical business processes

(Leads user groups and management on a journey of positive and sustainable change.)

Project Risk Mitigation Plans with concise/timely reporting ensuring successful high-risk/process critical

servicing programs.

(Builds, monitors and manages resource allocation and project milestone plans which control progress and ensure on-time project delivery.)

Professional Project Experience 2006-Current

Strategic Technical Planning and Enterprise Project Management 2013- Present

Eastern Bank

Designs multi-year roadmap for Retail Banking delivery platforms; charters and leads multiple million dollar projects through successful launch. Gary manages: Interactive Teller machine services design and deployment; ATM banking software re-engineering; digital image deposit processing; program compliance and performance enhancement programs.

Business Transformation and Process Standardization 2012- 2013

Executive Office of Energy and Environmental Affairs- Commonwealth of Massachusetts

Champions business process standardization and Agency alignment initiative for a multi-year, Service Oriented Architecture design program replacing 110 business applications in seven Agencies.

Operational Process Improvement and Project Management 2010-2011

Homesite Insurance Documents, maps and measures 34 Billing Services processes, highlighting over $3mm/annual in productivity improvements and leads a cross-functional team and coordinates prioritization and delivery of fifteen concurrent projects chartered to LEAN and improve cycle time, overhead costs, customer experience and retention.

Sovereign Bank, Boston 2010

Assembles conversion processes for consumer lending, ATM and Card programs. Prepares comprehensive project plans, project risk assessments, vendor management strategies and high-level test plans.

Senior Process Improvement and Quality Manager- Enterprise Project Management Office

Fifth Third Bancorp 2006 - 2008

As a partner with several Bancorp lines-of-business, manages the delivery of over $20 million in productivity benefits. Employs DMAIC, DMADV, Hoshin, Change Acceleration, Workout!, Business Process Integration (BPI), PMO and Project Management methodologies to meet the business objectives of converting these strategies into tactical plans with minimal direction, he designs and delivers a professional set of written/visual work products, successfully used with customers.

International Experience (1987-2006)

American & Central European Alliance Inc. Managing Consultant, Budapest 2001 - 2006

Builds and charters a boutique consulting business specializing in Six Sigma quality initiatives, business process improvement, managed service SLA’s, change management methodologies, project team building and motivation, software/outsource processing selection, performance contracting and strategic planning.

Coca-Cola Central Europe and Russia Division (2003 - 2004)

Supporting the deployment of SAP managed services center with enterprise system applications across ten countries; Marketing business process re-engineering for the European business unit, financial services regional consolidation and IT audit with SOX certification.

GE Capital Money Bank, Asia, Europe, U.S.A. 1987 – 2001

Director Global Payment Solutions 1996 - 2001

Recruited and promoted to start up an international consumer credit division for GE Capital. Led the formulation and execution of global, LEAN Six Sigma enterprise strategies for financial and electronic payment products, supporting sixteen countries.

Education /Professional

B.A. Degree, Business Administration and Finance, Ohio Northern University, U.S.A.

GE Management Institute: Managerial and Team Facilitation Skills, LEAN Six Sigma Black Belt Quality Certification, Design for Six Sigma Certification, Project Management Office Certification, Advanced Contract Negotiation Skills,

Battelle Institute: Project Management Certification

M.I.T. Sloan Business School: Advanced I.T. studies

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