LeVar A. Jenkins

Akron, Ohio ***** Phn.#330-***-**** (h) E: acxma9@r.postjobfree.com

Education:

ITT Youngstown, OH May 2003

Associates Degree, Computer Information Systems

G.P.A.: 4.0

CCNA, online/hands on class work May 2002

Certified Cisco network assistant

G.P.A.: 3.8

2 yr degree

Youngstown State University, Youngstown, OH 1998-2000

BA, Criminal Justice-postponed

Gordon D. James Career Center, Warren, OH 1997-1999

2 year vocational degree, Computer Networking/Electronic theory

Taught the CCNA as undergrad assistant and also taught basic electronics.

McDonald High School, McDonald, OH 1994-1998

High School Diploma

Professional Experience and Responsibilities:

Network Installer/Hardware Installation Experience:

GOODYEAR TIRES HQ

Hewlett Packard Enterprise

Akron, Oh

Pos: VoIP Tier 1/ Tier 2 VoIP Engineer.

Feb 2013-Present

Software/Tools used: Win XP, 7, 8, 10 Teraterm/Putty, RDP, FTP, Linux

Liaison between Granite telecom services, Goodyear Corporate and HPE Helpdesk.

Use remote access Team viewer/Cisco remote Viewer.

Proprietary company website: Arcana network FTP server and audio management system.

Setup Call center and deployment schedule, also repair and replace Cisco Switches and network equipment.

Setup in store VoIP and Cisco phone switches uc-500 system.

Created lab for Switch deployment (in warehouse and data test center),

Handled Cisco equipment inventory for all stores VoIP equipment.

Project Manager for all onsite issues, projects and Emergency response/outages (of network phone equipment).

CCNA support for all stores/help desk 24/7 365 days a year, for tier 1, tier 2 and tier 3 issues.

Setup vendor meets between customers to perform repairs and meet customers needs.

Troubleshoot internet and phone issues all 600 corporate Goodyear stores.

BLUESTEM BRANDS

Fingerhut corp.

Edina, MN (Minneapolis, MN)

Pos: Windows 7 deployment team migration (3 Month contract)

Dec 2011-Ends Feb Mar. 2012

Software used: Excel, Word, Access, SSCM and other corp. internal software.

HP systems are contracted hardware for Bluestembrands.com

Created lab for deployment of pcs, scheduled and managed teams to install a custom setup for each individual Fingerhut employee.

Setting up win 7 in a corporate environment for onsite and offsite use.

BEST BUY HEADQUARTERS

Fairfield, MN (Minneapolis, MN)

Pos: Deployment Operations Anaylst (phone support)

July 2012-Dec 2012 (6 Month Contract completed)

Software used: Excel, Word, Access, puddy/tera term, and Outlook.

Analyst answering phones for IBM projects installing equipment at Best Buy stores.

Network load balancing protocol.

Cisco network config, changes, v-lan config, network config and also network mapping/troubleshooting.

On-phone troubleshooting for POS hardware, Network servers, Network switches and Routers.

Monitoring, closing and working store tickets.

Tracking Network Server installs, completed Network S001 Install project with project team.

Workload was 90-100 calls a day, opening 60-70 tickets a day for all 400 Best Buy Stores.

TEKSYSTEMS, CONTRACTED POS ENGINEER/ NORTHERN TIER ENERGY HELP DESK

HELP DESK TECHNICIAN FOR SUPERAMERICA FUEL STATIONS

Woodbury, MN

Pos: IT operations, network support (phone support)

NOV 2011-August 2012 (6 Month Contract completed)

Software used: Spice works, Red Prairie, Radiant OS for pos, Microsoft Access, Word, Works and many other basic office/prop programs.

Installing hardware, software upgrades, pos staging and repairs on all pos and in-store servers, for training and for system upgrades.

Setup all training pcs with Windows software, lockdown security for all current stores in Minnesota, Wisconsin and North Dakota

Installing any network software or hardware, setup and troubleshoot all equipment, electronics, fuel systems for each store.

Most troubleshooting was for the Radiant Systems and hardware

Did most of work during night time It development, projects, help desk routing, and hardware building I also directed maintenance teams overnight.

Handled all late night shift issues and was the service desk for all 188 stores for night shift

Appropriated all calls to the proper departments, and took care of all emergency, non emergency and critical issues for stores.

IST SERVICES

Kansas City, KS (Worked in Ohio, Pennsylvania, Michigan, West Virginia Market)

Pos: POS tech/install onsite engineer lead

Jan 2008-Oct 2010

Installed/built 60+ Network racks, wall mount and 42 inch standup cabinet/rack, with all network equipment, Servers and Switches

Activate and install new windows 2000 and XP/Win7 based pos/ Cash register systems.

Install Panasonic and Par software for business use Versions 4.1, 6.2, 6.3, 6.5 (prototype 2010) for McDonalds stores software.

Installed Panasonic/NCR Thin Clients also replacement, imaging and troubleshooting all issues onsite (break fix).

Installed VeriFone units for credit usage and troubleshoot or replaced all units.

Installing PAR, NCR, PANSONIC, IBM registers at all stores, completing service calls and upgrades for end users.

Complete small and large installations of new McDonalds, KFC And Starbucks stores.

Install intermediate to light surveillance cameras for business/security use.

Installation/repair of computer systems/monitors for training, information, and kiosk usage.

Trained other new installers on network, PCPOS/NEWPOS and system installations protocol for Midwest region, McDonalds projects.

Installing Insight Servers for all McDonalds Restaurants following proper in store shutdown (boot order).

Coordinating all installs/repairs with onsite Managers, private store owners and onsite construction contractors for proper install and deployment.

Relevant Experience/Knowledge

CCNA Certified CCNA instructor/introductory CCNA Installing basic wireless/VoIP sys for business

A+ Certified Circuit tracing and troubleshooting Use of frequency generator A.F. / R.F.

Use of multimeter Familiar with basic network protocol & Security Cisco Data migrations and systems integration

Use of block diagrams Using Ghosting/staging in network environment Win95/98/ME/NT/2000/XP/Vista/Safari/Win7/Win8

WAN and LAN troubleshooting Strong Networking RF cable, Cat-5 Cable experience Strong home and business audio tech experience

Strong POS tech backround Doing large &small roll outs/changeover projects Using and applying troubleshooting with Fluke testing meter

Familiar with Office suites Help desk tech experience for Windows environment Basic troubleshooting for network switches and routers.

Putty/Vlan switch configuration Troubleshooting switch ports/balance testing Understand basic network concepts and system priority.

Community Activities:

Electronic aid tech and network administrator Gordon D. James Career Center, Warren, OH 1998-2003

Beautifying McDonald McDonald, OH, 1997-98

REFRENCES

PAUL HEARDMAN

Missouri

GCEO of Customer Experience at inContact

PHONE#: 1-419-***-****

STEVEN DURBIN-

McDonald, OH

Teacher/Football Coach Niles, OH

PHONE#:330-***-****

SARA OLSON

Cleveland, OH

District Manager: Tmobile services Northeast ohio

PHONE#: 216-***-****

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