Pietro Rodriguez

**-** **** ******

Astoria, NY *1102

917-***-****

acxma4@r.postjobfree.com

Technical Summary

Software: Microsoft Office 4.3/95/97/2000/XP/2003/2007/2010/2013, VMWare vSphere 4.1/5/6.0, Exchange 2010/2013, AppSense Management Suite (Management Center Console, Environment Manager, Application Manager) 8.x, McAfee ePolicy Orchestrator, AVG, JIRA, Microsoft Lync, Junos Pulse, Juniper VPN Gateway, Symantec Firewall Protection, iPass, Bladelogic, Altiris, PDQ Deploy/Inventory Microsoft Outlook, PS Tools, Citrix Client, Remedy Hardware: HP Proliant Gen 8/9 Server, Dell PowerEdge Server, SnapServer 2200 Series, Lenovo Thinkpad T 400/410/420/430/440/450/550, HP Vectra series, Xerox Laserjet Printers, HP Laserjet Printers, HP EliteDesk 800, HP 7900/8100/8200 Elite, Dell Wyse Thin Clients Operating Systems: W indows 3.1x/NT 3.51/95/NT 4.0/98/2000/ME/XP/Vista/7/10, Windows Server 2003/2008/2008 R2/2012 R2, Mac OS X

Employment History

Compliance Science - New York, NY April 2016 - October 2016 Technical Operations Engineer

● Technical support for 60 onsite and remote users

● Onboarding of new users

● User account provisioning for Active Directory, Exchange 2013, Atlassian (JIRA, Confluence, HipChat), and various other systems/services

● Documentation of internal processes/procedures

● Maintain Inventory of all production and corporate hardware and software

● Migration of Atlassian JIRA and Confluence from cloud to server resulting in $12K annual savings

● Overhaul of Group Policy Settings (review existing group policy objects, removal of stale/unused group policy objects, create/test/implement new group policy objects)

● Shoretel phone administration and user account provisioning

● Facilitated Windows 8.1 to Windows 10 migration on laptops

● Basic network support/troubleshooting (firewall, routers, switches)

● Monitor and resolve Anti-Virus (Symantec & AVG) related issues

● Operational support and administration of various enterprise systems (Active Directory, WSUS, Nessus, Admin Arsenal)

Credit Suisse - New York, NY November 2011 - September 2015 Americas Desktop Operations Administrator/Level 3 Desktop Support

● Subject Matter Expert for AppSense, McAfee Antivirus/Endpoint Encryption, Remote Connectivity (Juniper/Junos Pulse, iPass), Windows desktop build, GPOs

● Performed administrative tasks and provided third level support for SME defined products

● Patched, updated, maintained, and monitored 30 Americas physical/virtual servers to ensure service stability and minimize user impact in production environment

● Met regularly with global counterparts and internal IT Engineering team to discuss open issues, report problems, and review existing configurations/settings to ensure global alignment and service stability

● Managed/performed system and user acceptance testing

● Submitted requests via Change Management System for production changes/releases

● Project lead for Windows XP to Windows 7 migration - 18,000 physical/virtual workstations

● Generated various daily/weekly/monthly reports to internal IT teams and senior management

● Created/scheduled Altiris jobs for 21,000 Windows XP physical/virtual workstations in Americas based on requirements/requests submitted via Remedy Change Management System

● Assist second level support with various desktop support issues escalated Hewlett Packard/Credit Suisse - New York, NY July 2004 - November 2011 Server Administrator/Senior Desktop Support Specialist

● Monitored disk space on 115+ NAS servers; performed housekeeping to free up space to minimize impact to production environment

● Generated daily server disk space reports and distributed to IT support teams

● Migrated PST files from user home areas to dedicated PST servers to alleviate disk space issues

● Administered data/PST servers including creation of directories, sharing, setting permissions

● Provisioned virtual machines via VMWare to fulfill user requests

● Provided second level support to 5500 users on Windows XP platform

● Identified and documented resolutions to complex desktop support issues and submitted to Serviceware knowledgebase

● Utilized Active Directory administration standard functions to troubleshoot user account issues

● Gathered pertinent information for 450 network printers across campus and created print queues on windows 2003 servers to include Windows XP drivers

● Project lead for maintenance work including Operating System upgrades, scheduled workstation reboots, scheduled building power-downs, moves/adds/changes

● Migrated 5500 physical/virtual desktops from Windows NT 4.0/2000 to Windows XP

● Provided technical support and quality assurance for post-deployment phase of migration

● Interacted with various internal IT groups to resolve technical issues related to migration

● Escalated trends and issues affecting day to day production and worked closely with internal third level support teams to resolve

Lincoln Computer Services - Nassau County, NY

PRod Technologies - Queens, NY Feb 2002 - May 2004 Windows XP Migration Specialist

● Assessed 2000+ Windows 9x/NT/2000 desktops and deployed Windows XP in Novell environment for Nassau County

● Provided technical support/quality control for post-deployment phase

● Created documentation for implementation and troubleshooting of various applications

● Met with Client Relationship Managers to discuss migration procedure, identify and address concerns, and schedule date(s) for migration

● Worked closely with Project Manager and Account Manager to streamline/improve deployment process and procedure; created a check-list for deployment technicians to adhere to

● Analyzed and assessed connectivity to/from various remote sites; met with various IT personnel to come up with a solution, where applicable, that would be beneficial from a technical standpoint and be cost effective

● Created various Windows XP images using Symantec Ghost 8.0

● Troubleshoot day to day desktop/laptop/user client issues

● Performed system hardware and software installations and upgrades

● Assisted clients with ISP installation, configuration, and tech support issues

● Recommended PC and peripheral purchases based on clients' needs Education

Associates Degree in Electrical Engineering Technology - Queensborough Community College

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