Katrina J. Williams

*** ****** ****** *****, **** 44320 330-***-**** acxm9y@r.postjobfree.com

Summary

Collector with extensive experience in collecting past due and balance due payments for corporate accounts of up to a $7.5 million dollar account base. Ability to determine the reasons for payment issues by analyzing the source document in a timely manner and communicating the information to the internal and external client.

SKILLS

Oral Communication

Written Communication

Time Management

Contract Administration

Customer Service

Decision Making

Problem Solving

Microsoft Excel

Microsoft Word

Bid Proposals

Analytical

Interpersonal

Data Entry

Organization

Auditing

Leadership

WORK HISTORY

Panther Expedited Services Medina, Ohio 442**-****-****

Collector

Analyzed and determined the root cause of exception payments and non- payments

Managed the resolution of these issues and escalated as necessary

Yellow Roadway Akron, Ohio 443**-****-****

Casual/Corporate Account Assistant/Collector/Resolver

Analyzed and determined the root cause of exception payments

Managed the resolution of these issues and escalated as necessary

Developed action plans to address outstanding receivables to prevent recurring issues

Provided written audit of account status to management as requested

Monitored and reviewed customer statements for trends of possible financial difficulty

H & R Block 2006-2008

Tax Associate

Prepared Individual Tax Returns

EDUCATION

University of Redlands Redlands, California

Bachelor of Science in Business Administration – Management

El Camino Community College Torrance, California

Associates in Arts in Office Administration

University of California Los Angeles Los Angeles, California

Certificate in Purchasing and Materials Management

Akron Community Service Center and Urban League Akron, Ohio

Certificate in Business Technology

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