Manager Sales
Resume:
MARÍA INÉS BERTONE
USA CITIZEN
*** *.*. ****, *****, FL 33137
acxm8u@r.postjobfree.com
SKYPE: MARIA INES 812
SKILLS
» Experience in the international planning and coordination of broad aspects of the tourism industry.
» Leadership skills gained as team coordinator of first line multinational medium and small enterprises.
» Know-how in bureaucratic systems and liaisons between governmental agencies and private sector.
» Global cultural and linguistic experience.
» Fluent in Spanish, English and Portuguese. Knowledge of Italian. EXPERIENCE
2003 to present: Wedgewood S.R.L. Argentina Buenos Aires, Argentina Sales, logistics and operations manager
» Officer in charge of the company. Inbound tourism, incentive travel, special interests groups, pharmaceutical meetings, team building activities, negotiations with suppliers, and quality control of services provided to customers.
» Supervision of services, company management, recruitment of employees.
» Implemented training for new employees, planning and incentive groups coordination.
» Created and implemented promotions and presentations in international tourism meetings and conferences.
» Sales. Accompanied different stages of the sales process for the incentive programs, Inspection trips, follow up. 2002 to 2003: Crown Worldwide Relocations, Santiago, Chile. Corporate Sales Manager
» Corporate sales. New customers and follow up of accounts.
» Consultant with HR and procurement departments relating with all the relocation process.
» Coordination of transfers, immigration formalities, customs, home searching, temporary accommodation. Negotiations with hotels, apart-hotels, transportation companies.
» Assistance with international allocations policies.
» Properties management.
» Cross-cultural training, facilitating all aspects of the relocation processes for European, Asian, North Americans, Latin American and African executives with their families.
» Location scouting trips; housing, schools, cultural activities, shopping assistance, banking and sports activities.
» Relocation process including international regulations and procedures. 1997-2002: Pricewaterhousecoopers, Buenos Aires, Argentina Expats Coordinator
» Created the Expats Department; TOD (Tour of Duty); coordinated national and international logistics and legal matters for consultants working in South America or different parts of the world.
» Wrote and edited “Argentina for Expats” in English and Spanish, a guide to the expatriate coming to Buenos Aires to assist in the process of adaptation to the new culture and different way of life.
» Coordinated company’s personnel transfers including: problem solving of family issues, immigration processes, visas, real estate, legal transactions and other concerns.
» Provided cross-cultural training, follow-up and guidance in Argentinean way of life, working primarily with Europeans, Asians and Americans entrepreneurs, professionals and their families.
» Assisted obtaining visas for USA, Brazil, Chile, Venezuela, Europe, facilitating the process of relocations for Argentine consultants transferred abroad on temporary assignments 1985-1997: Worked in different companies related to the travel industry: Siculer & Villalba, Buenos Aires, Argentina. Project Manager & Group Manager. Freelance for Focus, Allied, Professional Travel Abroad, T-Pro, New York, NY
» Managed the travel planning to Middle East and Asia for groups, and FIT (Free Independent Traveler), acted as tour manager.
» Coordinated various activities including: sales, agency relations, tour operators, airlines, and suppliers.
» Implemented and supervised training courses for new employees, in areas of planning, coordination, and sales.
» Co-supervised 20 employees.
» Siculer & Villalba won the "Golden Performance"; Malaysian Airlines best sales travel agent 1996 /1997.
» Coordinated sales groups and FIT travel to the Middle East and Asia.
» Created and implemented promotions and presentations in international tourism meetings and conferences.
» As Tour Manager supervised several tourist services for small and large groups, including sales promotion and presentations.
» Obtained license guide New York (license Nor 0862588).
» For General Tours, New York, NY.as Tour Manager / Guide
» Coordinated and supervised groups travels to Eastern Europe and the Far East, in charge all aspects of the trip: logistics, operations and sales.
» For Sintec Tur, Buenos Ares, Argentina as Tour Manager Coordinated and organized international tours for symphony orchestras, including: London Philharmonic, Royal Philharmonic, Boston Symphony, National Symphony, Vienna Philharmonic, Moisseiev, Virsky and Stuttgart Ballets, among others.
» Accompanied and solved problems during international tours for orchestras and international ballet groups.
» Managed and coordinated groups up to 150 people.
» Responsible for logistics of instruments transportation and customs procedures.
» For Kiwi Tours, Honolulu, HI (previously Dynasty tours) as Executive Manager - Group Manager (tourism) Coordinated and organized groups and FITS, area tours between the Islands.
» Managed operations, sales and coordination.
» Tourism guide in Honolulu.
» Interpreter, consecutive translation, Spanish, Portuguese and English in commercial meetings.
» For Furlong/Organfur, Buenos Aires, Argentina asTour Manager, coordinated and managed international tours around the world, the Far East, Eastern Europe and Scandinavia.
» Developed excellence in sales trainings.
» For Cavaliere, Headquarters in Buenos Aires, worked in South Africa 1979-1980, as Tour Manager traveled extensively along South Africa, Mexico and the United States of America.
» Supervised services
» Liaison with tourism suppliers, including: hotels, restaurants, transportation, attractions, shows, and National Parks.
EDUCATION
» 1978 Graduated from University of Morón: Buenos Aires with a double major in tourism and as tour guide. (5 years)
» 1976 Specialized class as tour guide for Buenos Aires. Provided by Buenos Aires Municipality.
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