MICHAEL TURNER

**** ******* **. ** ***# ****

Albuquerque, NM 87122

acxm8b@r.postjobfree.com

505-***-****

OBJECTIVE: Cannabis Cultivator

QUALIFICATIONS:

Provided 18 months of excellent desktop service and support for the USDA Forest Service ISO.

Managed the Information Services Organization Depot for eighteen months providing excellent service and support for the USDA Forest Service PC & Radio departments.

I automated the radio repair ordering system and reduced the turnaround time for a repair or replacement radio from 21 days to 7 days for Fire and Law Enforcement personnel.

I received, shipped, and performed asset tracking for over $3,000,000 of Information Technology equipment.

PROFESSIONAL SUMMARY:

Honored with Excellence in Computer Service and Support by CYFD Director Deborah Hartz

Responsive, solutions-driven Network Administration Professional with extensive IT experience including 6+ years managing secure, high-availability Windows 2000/2003 & Novell NetWare LAN/WAN environments for the State of New Mexico CYFD I.S. Department.

Extensive background in maintaining classified and unclassified networks supporting 2,400 + users within Justice and Protective Service Bureaus.

Productive team player, adept at working with management, staff and customers to design and implement innovative system solutions.

Proficient at quickly mastering and applying new technologies to the strategic benefit of the organization.

Approach all support issues with patience, flexibility, a sense of urgency and a soothing desk-side manner.

Exceptional ability to complete projects on schedule and within budget despite intense pressure and aggressive time lines.

TECHNICAL PROFILE:

Platforms: Windows 2000, XP, Windows 7, Novell NetWare OS.

Network: TCP/IP, DHCP, DNS, WINS, Active Directory, NetWare NDS, GPO, RAID, HP Net Servers, EMC Storage Area Networks, NAS, Cisco 2950 Switches, Cisco ADRP 4000, Cisco Pix Firewall.

Software: Operating Systems: Windows: 9x, NT, 2000, XP, Windows 7, Novell 3x, 4x, 5x, 6x.

Active Directory, Microsoft Office Suites, Norton Ghost, Arc Serve, Backup Exec.

Local Area Networks: DHCP, DNS, FTP, HTTP, IIS, TCP/IP, and VPN.

Hardware:

Hewlett Packard, Compaq, Dell, Gateway, Intel based workstation and personal computers.

Cable Fabrication: Category 3, 5, 5e twisted pair, fiber, coaxial cable, RJ-11, RJ-45

Computer Equipment: Servers, switches, routers, tape backup devices, Storage Area Network (SAN), Network Attached Storage (NAS), Digital Linear Tape devices, 4MM backup systems

Video Teleconferencing.

CERTIFICATIONS:

PC Pro + - COMPTIA A+ equivalent – Awarded December 2013.

Net Pro + - . COMPTIA Net+ equivalent – Awarded December 2013

MICHAEL TURNER

505-***-****

PROFESSIONAL EXPERIENCE:

Adelante Development Center Inc., Albuquerque, NM June 2013 – May 2014

Senior I.T. Technician

Managed the help desk and desktop support duties for the five enterprises under Adelante Development Center Inc. Provided expert hardware repair on all computers, printers, networking equipment, and telephones. Upgraded over 300 systems from XP to Windows 7 successfully without loss of data or security.

Managed Active Directory duties including creating and securing accounts, group policies, and provide secure and reliable access to all services within the network infrastructure.

Bulletproof Enterprises, LLC., Albuquerque, NM Jan 2012 - Jan 2013

Operations Coordinator

Managed the operations department by implementing and maintaining policies and procedures for day to day business operations. Responsible for all purchasing and billing and accomplished all shipping and receiving duties for the business operations department. Managed the inventory asset tracking program insuring proper product availability was accurate and secure. Developed and conducted employee training programs for the proper operations of equipment and production procedures.

MB Native American Veterans Inc., Albuquerque, NM July 2007 - July 2010

PC/Radio Depot Asset Specialist

As Desktop Support Specialist, I provided excellent customer service and support to USDA Forest Service employees for 16 months. Performed asset management for the USDA Forest Service Network, PC, and Radio Depot for 20 months managing the Forest Service shipping, receiving, and asset tracking for over $3,000,000 of assets. Designed and developed processes and procedures to fully automate radio repairs and replacements reducing the turnaround time of a repair or replacement from 21 days to 5 to 7 days. This dramatically improved levels of quality service to all Fire and Law Enforcement personnel relying on emergency communication equipment.

Busy Bee Landscaping Albuquerque, NM Apr 2003 - May 2004, Mar 2006 - June 2007

Owner/ Designer

Designed and installed custom landscaping for all clients. Managed business information systems and provided all marketing and sales services for Busy Bee Landscaping.

New Mexico Educators FCU, Albuquerque, NM June 2004 - Sept 2005

Senior Help Desk Technician

Tier I & II Help Desk service/ support. PC and Network client/server support on Microsoft, Novell network.

Primary point of contact for problems and questions associated with telephones, computer hardware, software, and local area networks. Provide timely and accurate resolutions, document problems & resolutions for the knowledge base.

Monitor and maintain client/server systems through Microsoft NT 4.0, 2000, Active Directory, DNS, DHCP. Novell NetWare 3.x, 4.x, 5x Directory Services (NDS) and enterprise.

Presbyterian Healthcare Services, Albuquerque, NM July 2002 - Feb 2003

Computer Support Specialist

Tier I and II Network client/server and Mainframe support on multiple diverse and robust platforms.

Monitor and maintain client/server systems through Microsoft NT 4.0, 2000, Active Directory.

State of New Mexico, CYFD, ISD Sept 1995 - June 2001

Network Administrator

Environment: Novell NDS, Windows OS

Effectively upgraded Novell and Microsoft Networks for CYFD. Managed a WAN/LAN Novell & Microsoft Windows Network Enterprise that literally spanned the State of New Mexico.

Successfully maintained 80 Novell NDS LANs in a distributed environment spanning over 10 counties.

Key Accomplishments:

Supported 2400+ users for the State of NM, CYFD within a Novell & Microsoft Network Enterprise environment.

Awarded “Excellence in Customer Service” by the Director of the State of NM, CYFD.

Wrote and documented various user procedures, Help desk technical information documents (TID’s), and training issues.

Successfully completed multiple projects installing LANs, desktop & help desk support procedures.

Professional References:

Erika Miller, Owner Bulletproof Enterprises, LLC 310-***-****

David Beach, Information Technology Professor, CNM 505-***-**** ext. 50225

Jim Bullard, Director Adelante Development Center 505-***-****

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