Manager Management

Javed Abbasi

Contact: 971-*********/ 971-******** » Email: acxm66@r.postjobfree.com

Airport Operations Management Professional

Synopsis:

Result oriented professional with 25 years of versatile exposure in Airport Operations Management. Currently functioning as Assistant Manager Safety (Department of Civil Aviation), Sharjah Airport. Well versed in passenger service management, airport stations handling, and Flight Operations. Creative strategist having ability to roll out & implement innovative corporate strategies to generate reasonable value for stakeholders. Capable of defining business mission and integrating resource strengths to deliver impeccable performances aligned to overall objectives.

Highly organized, disciplined and task focused with fine-tuned analytical, troubleshooting and administrative skills.

Core Competencies:

Strategic Planning

Resource Optimization

Compliance Management

Quality Assurance

Training & Development

Cross Functional Team Coordination

Professional Experience

SHARJAH AIRPORT

Designation

Duration

Asst. Manager Safety (Department of Civil Aviation)

Feb 2009 till date

Duty Manager

Dec 2004 – Dec 2008

Section Head Passenger Service

Feb 2003 – Dec 2004

Duty Manager

Jan 2002 – Feb 2003

Duty Officer

Jan 1999 – Dec 2001

Shift Leader

Nov 1995 – Jan 1999

Check in Supervisor

Apr 1993 – Nov 1995

Check in Agent

Jan 1990 - Apr 1993

Achievements:

Commended by Duty Manager of Indian Airlines for rendering qualitative service delivery. Appreciated for efficient management of technical & delayed flights with Sharjah Airport.

Catered to airlines like Air India, African Airlines, Indian Airline, Dallo Airlines, Condor Flugdienst Gmbh Station Sharjah., Iran Air and Virgin Atlantic Airways.

Acknowledged by British Embassy of UAE for outstanding support to stranded British passengers stranded at airport due to delay of 9R618 Phuket air transit flight in 2005.

Enhanced on time performance of the station from 61% to 98.4% of Air Arabia flights.

Appreciated by Finland Embassy of UAE for outstanding support during delay of Finn Air flight to Goa.

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Constantly rewarded and appreciated by the airline, operation companies and passengers including VIPs for excellent performance.

Responsibilities:

Asst. Manager Safety & security

Ensure compliance to safety parameters, associated policies, procedures & requirements and airport licensing standards in day to day functioning of the airport.

Participate in airport and department audit inspection processes.

Assist team members in development of safety cases, hazard identification and risk assessments.

Update status of normal, emergency & contingent situations to customers and other stakeholders.

Coordinate with contractors in implementation of improvement initiatives in the airfield in compliance to work permit and regulatory requirements.

Monitoring the work in progress for the new runway project at sharjah airport

Function as instructor involved in training and issuing Airside Driving Permit (ADP) to airside users.

Involved in implementation, maintenance, review of SMS, maintenance of safety documentation, immunity based reporting systems and hazard reporting system.

Analyze accident & incident trends; participate in seminars, forums, conferences & conventions pertaining to airport operations and airport safety.

Organizing successfully airport emergency exercise plan every year which is appreciated by GCAA?

Directed and co-ordinated day to day operation aspects in the co-ordination centre demonstration proficiency in utilizing monthly objective reports national and regional organization

Entrusted in completing the deployment operation plans, operation tracking reports, and activity summary reports, performed annual certifications consisting of two separate certification assessments.

Demonstrated in-depth knowledge of managing staff working on various shifts, dynamics, and factors underlying the security passenger and baggage screening process. Monitoring airside and landside activities, daily routine inspection in the terminal and airfield.

Fulfilled expanded responsibilities such as screening operations, training and ensuring implementation of GCAA regulations and policies pertaining to airport security program.

Holding RT (*Radio telephone) license for operating vehicle on taxiway and runway

Duty Manager

Was responsible for handling overall operations at the airport.

Efficiently handled inaugural flights and special VVIP flights on behalf of the management of Sharjah Airport Authority (SAA).

Focused on maximizing customer satisfaction through qualitative service delivery and prompt resolution of issues.

Coordinated day to day activities of the Sharjah Airport.

Coordinated with Department of Civil Aviation (DCA) and managed various activities including signing landing permission, aircraft releasing document, issuing daily entry passes for airline representatives, the flight crew and engine run up permission.

Liaised with foreign embassies and consulates for deportee passengers and cases such as stolen, lost and forged passports etc.

Highlight & escalate critical operational issues to the senior leadership team.

Liaised with ground operations in optimizing bay allocation based on flight schedules and with concerned airline, agent or sections in case of emergencies, accidents/ unusual situations arising due to bad weather, long technical delays, and others.

Authorized to grant landing permissions on case specific basis.

Managed operations at airport pass section with the help of airport security police.

Liaising with gov’t. Authorities such as Police, Immigration, Customs and Health departments on various operational needs, especially situations like accidents, theft, deportation, and medical emergencies.

Monitored performance of ground service personnel and rendered productivity enhancement feedback.

Section Head Passenger Service

Monitored day to day operations with regards to passenger check-in, boarding and Interline Desk.

Ensured compliance to standard operating procedures, safety standards, quality principles & airlines requirements in passenger handling and control activities.

Audited logbook entries of sub-sections of passengers’ services; identified/ compiled to facilitate investigation.

Monitored passenger handling and generated periodic reports on delays.

Maintained updated airline manuals-files for references and managed inter-office correspondences.

Developed & maintained productive business relationship with representatives of operating companies in rendering qualitative passenger service.

Optimized resource utilization; monitored performance of team members and rendered productivity enhancement feedback.

Coordinated with Manager Passenger Services in preparation of annul budget for passenger services.

Updated annual status of passenger service activities to be forwarded to Director Ground Services.

Education

BA (Economics), Punjab University, 1981

Professional Development

Aerodrome operation (DCA)

Air transport management course (DCA) Accident and Incident Investigation

Dangerous Goods Awareness (GCAA)

Safe Turnaround Seminar

Search and rescue alerting &emergency response workshop

Aircraft recovery training course operating synthetic roadway system& de bogging equipment, authorize to operate AMS recovery equipment

Movement area inspection train the trainer

Aerodrome operation safety management system

Advance safety management system (SMS)

Dangerous Goods Awareness, Ground Handling

Management & Leadership Training

ISO 9001: 2000 & ISO 14001:2004

Handling of Telephonic Bomb Threat

ISO 9001:2000 Awareness Seminar

Customer Awareness

Weight & Balance Training Course, PIA

Certificate in MS Office Applications

Passport & Visa Fraud Detection

Dangerous Goods Awareness

Station/ Ground Handling Management Course conducted by(IATA)in Geneva

Weight & Balance Course

Passenger Services 2

DCS Check-in Course (Basic)

Airline Ticketing/ Reservation Course

Also involved in humanitarian activities, as constituted a charity committee at the airport to assist earthquake victims in Pakistan and Lebanon.

Personal Details

Languages Known: English, Arabic, Urdu

Nationality: Pakistani

Date of birth: 13th Jan

Interests: Travel, Music, Football, Squash.

Driving License: UAE

R e f e r e n c e s

References

Upon request

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