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Administrative Assistant Customer Care

Location:
Kochi, KL, India
Posted:
November 25, 2016

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Resume:

RENJITH.M.T

Contact: +91-956*******

Email: acxm2u@r.postjobfree.com

SUMMARY

COMPETENCE

Credibly innovate granular internal or "organic" sources whereas high standards in Administration. Tenacious and resourceful with a great talent for blending creativity and administrative abilities to achieve outstanding results. Versatile & well organized administrative assistant with deep knowledge of making administrative and procedural decisions, with the aim of running an infallible office system. Quickly cultivate optimal processes and tactical.

Confidence

Growth strategies

Communication Skills

Inter-personal Skills

Interactively coordinate

Decision Make

Team Spirit

TECHNICAL SKILLS

Microsoft Office Suite

Operating System – windows XP, 2000,07

Oracle

SAP Fundamentals

IN Control Billing Software

Admin cum Customer care Representative, Popular Wedding Studio (India)

05th –July-2010 to 05th –April-2012

Popular Digital Studio offers Professional Wedding Photography, Videography, Live Streaming, and Event Management

Works. Looking back at the 22 years of our work, we know what brought us here –originality, persistence for quality, an eye

For minute details, constant innovation, detailed planning, creative designing and its perfect execution and impeccable co-

Ordination.

Duties:

Document Management ( Employees / Other confidential )

Scanning and uploading the confidential & Customers documents.

Assisting for HR recruitment process (Sorting CV, Inform candidate for Interview Scheduling).Document the job application in HRMS.

Coordinating the maintenance of Warehouses. Checking activity sheet of Office boy.

Joining formalities and Documentation for new employees.

Identify and access Customers needs to achieve Satisfaction.

Effectively manage large amount of incoming calls.

Build sustainable Relationship of trust through open and interactive communication.

Prepare new employee listing for training and submit to training department

Provide Accurate, valid and complete information by using the right methods.

Keep records of customer interaction, process customer accounts and file documents.

Take orders; calculate charges, and process billing or payments.

Handle returns or complaints.

Provide information about products and services.

Admin Assistant cum Customer care Representative, CHEMM arts (Trivandrum)

01st –January-2013 to 08th may-2015

Chemmanur group is large scale Business Portfolio, Designing, making and selling jewellery has been a part of Chemmanur family for more than a century now. We traced back our roots to as early as 1863. The knowledge and the expertise has been passed on with diligence and absorbed with utmost reverence till date where we are leaders in the jewellery industry. Located in Abroad and India.

Duties:

Manage, organize and coordinate all administrative activities to facilitate the smooth running and function of the whole office and to ensure work is being executed efficiently, accurately and in a timely manner.

Manage the travel bookings of the Executive Director as well as for clients/guests/partners.

Diary management / coordinate meetings for the Executive Director.

Develop and implement new administrative systems, such as record management and unified templates throughout the Company.

Manage filing systems

Manage the Contact Database and prepare regular status report updates, including comments and recommendations.

Supervise and direct front-desk operations.

Manages the entire staffing process: recruits, screens, interviews, tests and selects employees to fill vacant positions throughout organization

Review and answer correspondence.

Assisting the admin manager in planning and executing the events and other activities in organization.

Payment for electricity bills of Reg HO and other depots.

Prepare new employee joining reports and send request for create employee Id.

Prepare Sick leave, Annual leave and other leave prepare and report to HR before Payroll.

Admin Assistant cum HR Coordinator- Indian Textile Industry (Kottarkkara)

20th-may-2015 to 15th-Nov-2015

It is a Large Scale Textile Industry– the driving forces behind success in the outdoor business today. All told, we have decades of textile understanding and know-how and share with you our expertise in building successful products in the market. Located in Kerala, India.

Duties:

Managing employees’ routine activities and Process.

Coordinating with Managers for conducting all Level of Interviews

Accountable to conduct Induction Programme to all new joiners

Managing and maintaining database

Directly involving and handling salary issues

Motivating employees and keep them right track for achieving the Target

Provide and Maintain business premises and other facilities

Handling leave, absenteeism, and Over time and provide reports to HR

Handling travel ticket for employees via Online and travel agencies.

Responsible for maintaining the records of office inventory

Distributing the cloths as per requirement and keeping the record.

Checking the availability of stock and other required things and ordering for them.

QUALIFICATION

Degree

University/Institute

Month/Year of Passing

Percentage

M.B.A. ( HR& FINANCE )

P.S.N College of Engineering &Technlogy,Tirunelveli. (Anna University)

2008-2010

69%

B.COM (Computer Application )

Sri Kaliswari college,Sivakasi

(Madurai kamaraj University).

2005-2008

71%

XII

St. Gregorios Higher Secondary School Kottarakara.

2004-2005

61%

X

St. Mary's Higher Secondary School Kizhakketheruvu.

2002-2003

57%

PERSONAL DETAILS

Nationality :

Indian

Date of Birth :

13TH /Nov/1987

Gender:

Male

Marital Status :

Single

Religion :

Christian

Passport No & Exp : H0917104 & 25/09/2018

Place of Issue :

Trivandrum, Kerala

Languages known : English, Malayalam, Hindi, Tamil

Permanent Address : Upasana

Pulamon.P.O

Kottarakkara,Kerala

India. 691531

DECLARATION

I, hereby declare that the above furnished statements are true, complete and correct to the best of my knowledge and belief. I understand that in the event of any information given above being found false/incorrect/incomplete/ineligible, my candidature is liable to be rejected or cancelled.

Date:

Place: RENJITH.M.T



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