Amber Janelle Wintermute Anzis

949-***-**** acxm1u@r.postjobfree.com

OBJECTIVE

Customer services minded, energetic, friendly and organized professional seeking a parttime position.

EDUCATION

California State Polytechnic University, Pomona

The Collins College of Hospitality Management

Bachelor of Science Degree in Hospitality Manager

Graduated June 2015

EXPERIENCE

Sales Administrative Assistant Surf and Sand Resort, Laguna Beach, CA July 2015 Present

Greeting clients via email, phone and in person Organize special sales events

Responding to any and all of our customers requests Keep all sales collateral at a reasonable level for daily work

Produce and distribute all Sales correspondence such as and trade shows

contracts and proposals using a variety of tools and websites Maintain high levels of communication between

departments and with our customers

Sales Coordinator Springhill Suites by Marriott Irvine/John Wayne Airport Sep 2013 June 2015

Assisted Director of Sales in ensuring customer satisfaction Managed customer communication in a timely, professional

by performing administrative duties relating to guest and manner

hotel communications and sales Assisted Director of Sales on creative projects such as

Promote the properties concept and features to the travel, proposals, special events and presentations.

tourism and corporate business markets Managed social media marketing

Server/Cocktail Waitress Dave George Hospitality, Huntington Beach/Tustin, CA Sep 2014Oct 2015

Provided personal customer service to all clientele Processed paperwork and point of sales computers

Managed server training Assisted with administrative duties

Hostess Harborside Restaurant, Newport Beach, CA Apr 2011 June 2014

Server, Sales Assistant Harborside Grand Ballroom

Trained incoming hostess and servers Facilitated customer service and communication

Provided sales services for restaurant and banquet facility Assisted with administrative duties and coordination

COURSEWORK

Hotel/Resort Operations Hotel/Resort Operations Seminar

Tourism Concepts Hotel/Resort Sales, Advertising and Public Relations

Hospitality Management Law Strategic Leadership in the Hospitality Environment

Food, Beverage and Labor Cost Control Hospitality Industry Finance

Hospitality Marketing Management Hospitality Operations Analysis Seminar

Management of Human Resources in Hospitality Principles of Marketing Management

ACCOMPLISHMENTS

ServSafe Management Certificate Aug 2012

Eight week course on proper food service practices Subjects: proper food storage, emergency situations, pest

Supplement to a ServSafe Food Handlers Certificate control, safety practices etc.

National Charity League Sep 2005 June 2011

Chapter President (20112012) Philanthropies: MakeAWish, Irvine Disabilities Services,

Volunteered over 200 hours to my community AIDS Foundation, and American Cancer Society, Orange

Organized/ planned fundraisers and volunteering County Homeless Shelter, etc.

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