Rosabel F Savari

Lake Mary, Florida *****, 386-***-****

acxlxr@r.postjobfree.com

https://www.linkedin.com/in/rosabelsavari

SUMMARY

Multilingual professional with over 5 years of work experience in Networking, Cisco troubleshooting and technology services. Highly energetic and confident personnel with an infectious zest for technology. Able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Detail oriented and able to prioritize efficiently to achieve multiple tasks and stay calm under pressure. CompTIA A+ Candidate (December 2015).

SKILLS

Applications: Microsoft Word, Excel, PowerPoint, Visio, Oracle SQL, Outlook, Maximo, Netcool, Virtual Control Center, Digital Workflow, Citrix, Autosys, ServiceNow

Networking: Cisco routers/Switches, OSI Model, Active Directory, TCP/IP.

Multilingual: English, Malay, Tamil, Malayalam, Hindi.

Certification: Self-study, CompTIA A+ (December 2016)

PROFESSIONAL IT EXPERIENCE

DeVry University, United States

IT Helpdesk Technician, Orlando, FL, Dec 2015 – August 2016

Assist Students, Faculty, Staff and Campus visitors with all aspects of technical support.

Uses OnGuard system to Create ID cards for Students, Faculty and Staff.

Diagnose and repair basic computer, network and printer problems.

Replace PC hardware components for HP desktops and Laptops and Image PCs when required.

Use Service Now ticketing system to go through tickets and resolve IT tickets.

Hewlett Packard, Selangor, Malaysia

ITO Service Delivery Consultant 1 (NOC) Sept 2009 – June 2014

Administered (VCC), Digital Workflow, CAMS, Citrix, Autosys systems, Netcool, Maximo, AIX and Windows to monitor functions of the server and network alerts.

Enforced the running of the daily batches using mainframe technology.

Provided guidance and training to employees on how to troubleshoot server alarms and ticketing procedure.

Followed up with other UNIX, WINTEL and ORACLE team for updates regarding escalated tickets.

Applied first level Cisco troubleshoot for client’s network.

Provided daily support to ensure the team had necessary work force to perform daily tasks.

Assisted in reporting network alerts for the client and reporting severity 1 and 2 issues.

Prepared network performance statistical reports for real time and historical measurements.

EDUCATION

Keller Graduate School of Management, Orlando, FL August 2017

Master in Information Systems Management GPA: 3.93/4.0

Relevant Course Work

Networking Concepts and Applications, Principles of Information Security and Privacy, Wireless Communications, Systems Analysis and Design, IP/VoIP Telephony.

University of Portsmouth, Sunway, Malaysia 2008

Bachelor in Business Information System GPA: (Hons) 2nd Class

Certification - Information Technology Infrastructure Library (ITIL) Foundation 2012

STUDENT LEADERSHIP/ACCOMPLISHMENTS

Sigma Alpha Pi August 2016 - Present

Leadership Award, Keller Graduate School of Management May 2016

Delta Mu Delta International Honor Society in Business April 2016 – Present

Student Ambassador, DeVry University November 2014 – Present

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