Janet Savino

** ********* **. ***** *****, NY ***89 Phone # 631-***-**** E-mail: acxlww@r.postjobfree.com

Customer Service Manager with 20+ years experience leading strategic initiatives and improving business processes. Major strengths in evaluating and coordinating process improvements and software changes needed to increase profitability while developing departmental cooperation and improving customer satisfaction.

Professional Experience

Achieve IT Solutions Port Jefferson, NY

Achieve IT Solutions is an SAP Gold Partner since 2006, has been implementing and supporting ERP Accounting Software for 20+ years.

SAP Business One Project Associate October 2015 -July 2016

Completed e-Learning courses thru SAP Partner Edge Portal for SAP Business One Implementation Consultant Exam. Courses: TB10000 SAP Business One - Logistics, TB1100 SAP Business One Accounting and TB1200 SAP Business One Implementation & Support

Tested add-on warehouse management software created to work in conjunction with SAP Business One SQL & HANA versions 9.0, 9.1 and 9.2. Reported bugs to development team using SAP Mari ticket system.

Suggested new features for add-on software implementation

Authored user's manual for add-on software using Adobe RoboHelp 11 software

FESTO Hauppauge, NY

Festo is a leading global manufacturer of pneumatic and electromechanical systems, components, and controls for process control and factory automation solutions

Compliance Supervisor 2013 - October 2015

Directs, plans, prioritizes activities of the Compliance Department in the absence of and / or in conjunction with the Compliance Manager

Serve as secondary contact for all import and export customs and trade compliance programs, customs related activities and compliance initiatives related to the Foreign Trade Zone

Maintain US Customs Compliance levels and assist all levels of the company in fulfilling the requirements

Maintain in conjunction with the RSC Compliance Manager, the Internal FTZ Operations Manual

Able to create and submit weekly US Customs filings and entries

Create special import/export licenses for applicable shipments

Responsible to maintain missing data in the FTZ tables as well as update SAP with relevant information

Maintain spreadsheet for reference material with parts descriptions and HTS Codes to help in data maintenance

Provide intermittent training to new personnel to maintain department proficiency

Assists Export personnel, Receiving personnel and Warehouse Management as needed

Oversee inquiries from other departments with regards to inbound freight

Process Improvement Coordinator 2011 - 2013

Collaborates actively with departmental managers to understand the challenges of their processes and identify potential areas of opportunity, as well as develop solutions in collaboration with the process owners, experts and IT department.

Work independently to identify new projects and determine priorities based on business impact

Document any needed changes of process, procedures, software and or manuals to ensure effective implementation change

Served as liaison (super user) between IT Department and Warehouse during SAP R/3-EWM implementation. Responsible for end user training,

BYSTRONIC INC. Hauppauge, NY Manufacturer of high production laser cutting systems, water jet cutting systems and forming machines used primarily in sheet metal processing.

Customer Service Manager/Shipping and Receiving Manager 2003 - 2011

Oversee all functions of parts sales and shipping and receiving departments

Establish and maintain customer list pricing

Help establish inventory requirements and train staff for newly established Canadian facility

Key user in software conversion from JD Edwards World ERP to SAP to meet all company parts sales and return functions; rewrote company procedures where necessary and trained all related staff

Reorganize shipping & receiving department for optimum efficiency and performance while improving customer satisfaction; enhanced teamwork between shipping & receiving, parts department, tech support staff and materials management

Manage national and international accounts budgeting one million per month, such as John Deere, Oshkosh Truck, Bombardier, Altec, Wolf Appliance and Sub Zero Corp.

Implement EDI with John Deere and created e-catalog of spare parts

Coordinate cross-departmental efforts to successfully introduce new material authorization procedures

Ensure defective items are returned oversees as per manufacturers requirements for optimal reimbursement, 150k on average per month

Play major role in reducing 90 day A/R from 3 million dollars to under a million

Assist Regional Service Managers with all parts and warranty related inquiries

Assist Material Manager to reduce spare parts inventory by 1.5 million without effecting customer satisfaction

Customer Service Parts Manager / Billing Manager 1994 - 2003

Performed parts sales billing and crediting for all four company divisions ensuring correct G/L account disposition.

Maintained ERP Software along with company procedures upon President's request

Helped establish inventory requirements and train staff for newly established Mexican facility

Trained Glass Division to be functional in all aspects of parts sales for company split

Developed company procedures for ISO900 compliance certification

Key user in computer software conversion from ADP to JD Edwards World ERP to meet all company part sales and return functions, created reports, menus and trained employees

Responsible for all customer credit holds making sure accounts were current before shipping merchandise

Successfully collected 1 million dollars owed from Daimler Chrysler before plant closure

Education

William Tresper Clark H.S - High School Diploma East Meadow, NY

Computer Skills

Proficiency in Windows 98, NT, 2000, XP, Vista & Windows7, MS Office, Outlook, Firefox, SAP R3, SAP EWM, SAP Business One 9.0, 9.1, 9.2, Oracle (JD Edwards) Worldvision 7.3 cum11 & OneWorld B7333 sp:15.1, EDI, Unz v4, Fast Pic4 v4.07, IBM 1.2 Conversion, Adobe RoboHelp 11

Professional Development

The Leadership and Development Conference for Women Rockhurst University

The Essentials of Communicating With Diplomacy and Professionalism; Skill Path Seminars

Managing Multiple Projects, Objectives and Deadlines; Skill Path Seminars

Mastering the Art of Negotiations; Skill Path Seminars

Managing Multiple Priorities; Skill Path Seminars

Six Sigma Green Belt Certified Farmingdale State College

LEAD / Leadership Effectiveness & Adaptability Description; Center for Leadership Studies, Inc.

The Situational Leader; Center for Leadership Studies, Inc.

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