Customer Service Manager

Rima Bazerji

Profile

• Bilingual senior actuarial analyst in the pension field, I am currently seeking a challenging opportunity. Strong skills and experiences in applied statistics and actuarial science.

• Proficiency in the Office Suite (Excel, Word & Access)

• Familiar with VBA, Maple, Mathematica, SAS and R Experiences

Morneau Shepell Montreal

Senior actuarial analyst, pension May 2011- Oct. 2015

• Responsible of training new team members by introducing them to actuarial calculations and internal softwares. Final validation of actuarial calculations and projects.

• In charge of special cases, such as retirement, service buy-back, termination, divorce and death benefits for 12 different pension plans. Work in collaboration with the benefits department in the events of plan member’s deaths.

• Create and validate Excel worksheet templates in order to automate complex calculations, using advanced formulas and functions (Logical, Statistical, String/Text, Reference functions)

• Compose client reports summarizing data analysis and monthly/yearly reconciliation made in Excel (VLookups, Pivot Tables, etc.)

• In charge of customer relationship by providing an outstanding customer service through communication with plan members in regard to various life events.

• Support to manager (client billings, year planning schedules, etc.)

• Build queries following new laws or with the goal of improving client’s efficiency by improving time-consuming tasks. Commission Administrative des Régimes de Retraite et d’Assurance du Québec

(CARRA)

Quebec City

Actuarial analyst (intern), pension Jan-Apr. 2011

• Verify calculations of new interns early during internship.

• Annuity valuation for future retirees based on their rights and retirement plans.

• Produced and certified calculations of retirement, death and termination benefits. BMO Financial Group Montreal

Account recovery agent May-Dec. 2010

• Assistance to BMO clients with strategies in order to efficiently reduce their debts and increase their credit rating based on a detailed analysis of their financial situation.

• Took various decisions on delinquent accounts in order to diminish credit risk faced by the bank.

• Recommended accounts to mid and high-risk departments following risk valuation. Certifications

SOA – Society of Actuaries:

• FAP Modules (In progress)

• Exam C - Construction and Evaluation of Actuarial Models (June 2017 Candidate)

• Exam MFE/3F - Models for financial economics

• Exam MLC/3L - Models for life contingencies

• Exam FM/2 - Financial Mathematics

• Exam P/1 - Probabilities

Education

University of Montreal Montreal

Bachelor in Mathematics – Actuarial science 2008 – 2012 Activities & Interests

Soccer (Ontario French Television - TFO), badminton, languages, travel and health science. Day camp councelor at Bois- de-Boulogne (2008), Tutoring (Various high school levels) 1515-35 Bastion st.

toronto, m5v 0c2 514-***-****

acxlwb@r.postjobfree.com

www.linkedin.com/in/rimabazerji11122

Languages:

English

French

Arabic

Spanish (basic)

Contact this candidate