James E Sneed

Information Technology Consultant

Contact

Phone: 404-***-****

Email: acxlw1@r.postjobfree.com

Executive Summary

A distinguished Director of Information Technology with over 25 years of experience. Expertise in diverse range of technologies within multiple industry settings, Demonstrated success in Network Management, Internet Technology, and Security. Well-organized, results oriented individual with proven ability to implement standards, procedure and processes that improve business functionality. Solid Management skills, capable of leading and motivating individuals to maximize levels of productivity. Exceptional communicator, focused on building strong client relationships.

Qualifications Overview

Technical Experience:

Management Skills: project management; hiring, termination, scheduling, training, budgeting and forecasting, Communication, Planning, Motivation, and Decision Making.

Applications: Microsoft Office Suite, Office 365

Operating Systems: Windows 7, and 8, UNIX, Mac OS

LAN/WAN Technologies: VMware, Routers, Switches, Firewalls, VPN, Wireless technology, SAN, Microsoft hosted services, Disaster Recovery

Microsoft Servers: Exchange, Windows Server 2008, 2012; Exchange 2010,

Security: IDS, IP Cameras and systems, Access control, Security Policies, Assessments, Audits, Symantec and McAfee antivirus

Experience

Client Engagement Manager – Experis, Infrastructure and Data Solutions 2015 – Current

Participate with project sales and proposal development.

Work on a pre-project basis to develop project concept and specifications, aid in defining requirements before releasing a response to a Request for Information (RFI) or Request for Proposal (RFP); assist in developing the Statement of Work (SOW) for projects.

Lead development and professionally deliver client presentations as required to support sales opportunities.

Facilitate project execution and support.

Establish and develop client relationships in order to ensure successful delivery and client satisfaction.

Ensure appropriate protection and retention of contracted deliverables and project management deliverables for assigned project engagements.

Monitor incoming on-shore, off-shore/and near-shore requisitions for strategic accounts.

Lead the planning and execution of both internal and client kick-off meetings.

Resolve engagement issues; provide coaching and management to team.

Schedule, conduct phone screenings of potential resources, providing feedback and written documentation for submittal to clients.

Assist with the development of post-sale collateral such as case studies and client references.

On-board off-shore/near-shore candidates for strategic accounts.

Coordinate PSOWs/POs between countries for strategic accounts

Medtech College, Atlanta GA 2014 – 2015

Director of Information Technology

Successfully implemented a Cisco wireless network for 11 campuses supporting over 7000 users

Responsible for IT budget of $2.5 million.

Successfully and seamlessly migrated 2000 users to Microsoft 365.

Negotiated new MPLS network contract with TW Telecom which saved the company thousands per month over the term of the agreement.

Managed a staff of 32 employees which consisted of Engineers, Desktop Support, Project Managers, and Help Desk.

Converted 3 campuses to Virtual Desktop Infrastructure (VDI).

Improved mean time to resolution by 70% and established exponential technology growth by developing help desk operations complete with policies and processes.

Saved more than $1.1 million in technical consulting fees by negotiating complementary network design services from vendors.

Successfully implemented and customized Microsoft SharePoint application.

Developed and implemented enterprise-wide technology strategy in alignment with organizational needs and strategic initiatives.

Conveyed technology options and solutions to end user business unit leaders.

Evaluated the need for and managed outside technical consultants within budgetary constraints.

Bell Techlogix, Inc., Atlanta GA 2012 – 2014

(Managed Service Provider for Medtech College)

IT Manager / Engagement Manager

Responsible for technical and managerial leadership to multiple IT functional areas for Medtech College.

Assigned work, developed and maintained project plans and performed resource management.

Directed technical teams by setting priorities, coordinating, and reporting group activities.

Managed internal and external technology trends to make recommendations for operating improvements.

Managed cross-divisional and enterprise-wide projects of increased complexity, size and scope.

Managed IT vender contracts to ensure timely and accurate delivery of services.

Georgia State University, Atlanta GA 2007 – 2012

Department Technology Manager:

Responsible for technical direction for Computer Information Systems department.

Developed Internet, Email, and Network acceptable use policies.

Successfully implemented VDI workstations using VMware to enhance student learning experience.

Successfully built and managed the first Forensics security lab for students.

Secured over 1.5 million in funding for new equipment and network enhancements. The largest funding in department history.

Converted University systems from UNIX / Linux based OS to Windows.

Remediated and modernized IT infrastructure that on arrival was not scalable and was not stable.

Managed the effective resourcing, training and development 12 staff to enable them to contribute to maximum potential.

Provide training and support for faculty, staff, and students.

Oversees day-to-day operations of existing platforms and provides technical support for all hardware and software, including email, multi-media, group-support software, distance learning, advanced operating systems, security systems, VMware, and communications.

Define and communicate project milestones, service level, and resource allocation to management team, develop and review IT budgets and ensure they comply with stated goals and objectives.

Spelman College, Atlanta GA 2005 – 2007

Lab Shift Coordinator:

Responsible for application and data support of computer systems on college campus.

Defined requirements and planned project lifecycle deployment.

Provided written documentation and procedures for IT related projects and installation of system hardware and software.

Developed training for IT Lab technicians and Monitors.

Assisted with any application, programming and hardware issues.

Assisted Faculty, Staff, and students with any systems related issues.

Ascension Integration, Atlanta GA 2003 – 2005

Director of IT Services

Responsible for building and managing the Information Technology department’s overall strategy, user systems/networking, databases, all computer and security systems from laptop to system infrastructure.

Management of staff Technicians and Vendors.

Responsible for coordination of staff hiring and dismissal, team building, career development and training.

Built strong client and vendor relationships, negotiated contracts, personnel career development, training, team building and budget forecasting.

Organization of new implementations and system development projects.

Superior management of all IT personnel and assets.

Education

Newbury College, Boston, MA: Management

Beacon University (CLST)

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