SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

ELISHA FOREMAN

*** ******** *****, *******, ** 77073 C: 713-***-**** acxlvq@r.postjobfree.com A sharp professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing revenue. Excellent communication skills

Energetic

People-oriented

Strong interpersonal skills

Complex problem solving

Expert in risk management

Excels in team leadership

Detail-oriented

Received an internal audit score of 98%.

Originated over $10 million per month in loan volume through professional networking, loan reviews and marketing.

Created strategies to develop and expand existing customer sales, resulting in a 125% increase in annual sales.

Diversity and Inclusion Award Recipient

Customer Satisfaction award recipient

09/2016 to Current Family Services Counselor

Dignity Memorial (SCI) - Humble, Texas

Make At-Need cemetery arrangements

Set Arrangement Continuation appointments during the At-Need arrangement

Track activities in Sales Force

Conducts group Seminars

Prospect daily in accordance with all programs outlined by Market Leadership

Make Pre-Need Funeral and Cemetery Arrangements

Perform Burials Procedures required by the company as outlined in the Interment Verification Training Course.

01/2006 to 03/2016 Vice President; Banking Center Manager III Bank Of America - Houston, Texas

Managed Financial Centers in Tomball, Copperfield, Willowbrook, and Humble

Actively recruited and oversaw training for all new branch employees. Developed the annual branch business plan for maximum profitability and effectiveness.

Managed the 3rd largest branch in the region, achieving high customer satisfaction rates

Increased core deposit growth by 175% of annual goal. Achieved proper compliance and accurate executive level reporting. Recruited and hired new branch employees.

Exceeded quarterly sales goals by 150%.

Monitored key performance metrics.

Planned and executed promotional events.

Directed 22 direct reports.

Essential Functions

Maintains communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity.

Formulates recommendations and provides feedback to management regarding operational policies and procedures.

Maintains control over audit procedures to ensure compliance with controls. If weaknesses are identified, reports them OMM. Assists in ensuring that the branch is in compliance with federal laws EDUCATION

and regulations.

Monitors office activity, including number of transactions, loan volume, sales volume, etc.

Efficiently train and motivate staff to cross-sell. Provides training to staff in regard to operations and policies. Schedules, supervises, and motivates branch staff in an effort to maintain optimal customer service satisfaction levels.

Coaches staff to fulfill business plan goals.

Assists in evaluating staff's work performance by helping to prepare and deliver annual reviews and performing coaching sessions. Monitors quality of service for members, and ensures that employees are maximizing opportunities to sell products.

Assists in managing the security and safety of the branch, by analyzing security and safety policies and procedures. Alerts staff of any changes. Assists in the interviewing, hiring and training of new tellers and team members.

Provide valuable interview feedback to hiring managers Attract and select top talent

Establish rapport and meet regularly with business partners to understand growth projections

Develop a constant pool of candidates for key positions at all levels Utilize various recruiting sources to identify candidates, including internet, networking and referrals

Assist internal associates in the pursuit of new opportunities within the company

01/2002 to 10/2005 Assistant Manager

Chevy Chase Bank - Baltimore, MD

Directly worked with customer to build relationships, uncover, and satisfy their needs.

Spent majority of time on the sales floor leading from the lobby, greeting customers and directing them to the appropriate area of the bank. Achieved proper compliance and accurate executive level reporting. Business Administration

Strayer University - Baltimore, MD

Licenses - Houston, Texas

Texas Funeral Prearrangement Life Insurance Agent License

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