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Manager Customer Service

Location:
Woodburn, OR, 97071
Salary:
$125,000.00
Posted:
November 22, 2016

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Resume:

**** ******** *****

Woodburn, Oregon. *****

acxlve@r.postjobfree.com/971-***-****

CRAIG WATKINS

OBJECTIVE:

Successful experience in Operations / Executive Level Management Positions

Multiple Industry Cert’s – OSHA/DOT/USDA/AIB/SQF2.0/HACCP/FDA

Computer Literate and comfortable with multiple systems and programs

Experienced on all Dock (MHE) Material Handling Equipment

Familiar with Production Line Equipment and Systems/ SSOP’s & GMP’s

Proven working relationship with both Union and Non Union work force

Effective in Hiring, Training, Coaching, Motivating, Interactive Management

Trained & Certified in Employee Discrimination/Harassment/Bullying

Trained in Warehouse Layout and Efficiency flow patterns

EXPERIENCE:

CFM / Foodguys / Gargoyle Storage & Distribution Wilsonville, Oregon 2/14 to 9/16

TITLE: Operations Manager / Warehouse & Production

Manage the daily operations of newly built Warehouse and Production Facility working with both perishable and nonperishable food products that are received, produced and stored in Frozen, Chilled and Dry Temps. Direct management of 12 full time employees and seasonal temp employees, manage all inbound and outbound shipments, and manage production schedules, full fiscal P&L responsibility. Safety First Focus with Zero Incident Accident or Injury track record. Kept a “Hands On” approach and interactive Management style, reported directly to the Owner of the Company.

Harris Transportation LLC Portland, Oregon 04/11 to 12/13

TITLE: Oregon / Colorado Area Operations Manager

Operational and Fiscal daily responsibility for 24 hour a day 7 days a week Petroleum Transportation Company servicing Retail, Military, Rail Road, Airline customers in both Oregon and Colorado. Responsible for over $40 Million worth of Transportation and Delivery Equipment and 70+ employees as well as company holdings and assets. Worked closely with Vendors and suppliers to ensure customer satisfaction, safety and conflict resolution on a daily basis. Kept a “Hands On” approach and interactive Management style, reported directly to the CFO and the CEO President and Owner of the Company. Extensive travel to all company locations in Oregon, Washington and Colorado.

Click Whole Sale Distribution Kent, Washington 01/08 to 3/11

TITLE: Operations Manager / Warehouse Manager

Full Operational & Financial Responsibility for growing high end Specialty Beer and Wine Distribution Company with Multiple locations in Washington and Idaho. Full hands on operation of Warehouse, Delivery, Customers Service, Hiring and Firing and Day to Day operations. Helped company grow from a small distribution facility to being voted the “#1 Specialty Beer and Wine Distribution Company” in the Nation as voted on at the Great American Brew Fest 2009.

Multifoods Distribution Group Portland, Oregon 11/00 to 11/07

TITLE: Operations Manager / General Manager / Trans Manager

Direct Management of all employees including salaried and hourly. Full Financial responsibility for all departments associated with a 65 Million-Dollar Budget. Seven day a week operation covering Oregon, Washington, Idaho and Northern California. Responsible for the accurate and timely compliance with all Federal and State D.O.T and O.S.H.A. regulations and guidelines. Extensive use of on board tracking systems as well as computerized routing systems. Emphasis on customer service and timely delivery of perishable product to various concepts utilizing Multi Temp equipment of various sizes. Full control and accountability for all incoming and outgoing operations within facility. Assumed the duties of Plant Manager during periods of transition and whenever needed. Established and implemented Safety Committee.

Dairygold / Westfarm Foods Portland, Oregon 4/92 to 10/00

TITLE: Operations / Warehouse Manager

Direct Management of all employees both union and non-union, salaried and hourly. Full Financial responsibility for all departments associated with a 20 Million-Dollar Budget associated with a seven day a week fluid milk production operation covering Oregon, Washington, Idaho and Northern California. Responsible for the accurate and timely compliance with all Federal and State D.O.T and O.S.H.A. regulations and guidelines. Emphasis on customer service and customer conflict resolution to ensure timely delivery of perishable product to various concepts utilizing Multi Temp equipment of various sizes. Full control and accountability for all incoming and outgoing operations within facility. Work closely with Elected Officials of the Local Union on any and all bargaining unit contract issues And negotiations. Assumed the duties of Plant Manager during periods of transition and whenever needed. Established and implemented Safety Committee.

EDUCATION

Four Year Degree from Hillsboro High School, Hillsboro, Oregon

BA Business Administration and Marketing, Linfield College, McMinville, Oregon

Ongoing Advanced Studies toward MBA, PSU & Linfield College

Business Club Member, Linfield College

Ongoing Continued Education in Professional Field of Choice

Lead an Athletic Life Style including playing Professional Baseball for several years

REFERENCES

Excellent Professional & Personal References provided upon request

Dear Prospective Employer:

I am very interested in the possibility of a position with your company. I have enclosed a copy of my Resume for your consideration.

In addition to my experience in Executive and Upper Level Management positions, I have also obtained a Degree in Business Administration & Marketing along with continuing education toward an advanced MBA Degree. My work experience has provided solid, practical, hands on experience in personnel supervision, motivation, crew scheduling and independent decision making. I have also acquired considerable knowledge of Warehousing Operations, Shipping and Receiving, Inventory control and product rotation, Quality Control Standards, Cycle Counting, Transportation, Dispatching, Fleet Management, Facility Maintenance, Safety, Customer Service and Sales.

I am a conscientious, well-organized professional who works well with a wide variety of people. I enjoy challenges and I am able to successfully handle a high level of responsibility.

I feel with my background and experience that there is much I could contribute to your operation and would appreciate an opportunity to meet with you during a personal interview. You may contact me at the address or phone number’s listed above.

I appreciate your consideration and look forward to your reply.

Sincerely,

Craig Watkins



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