Melissa A. Davis

***** ****** ******* *****, #*, Saint Louis, MO 63146 Phone: 314-***-****

acxltz@r.postjobfree.com

EXPERTISE

Strong telephony background in a variety of systems

Telecommunications launch project management

Voice Over Internet Protocol (VOIP) switch translations and related documentation

Network engineering support and analysis for increased operational efficiencies

Excellent verbal and written skills

PROFESSIONAL EXPERIENCE

Level 3, Saint Louis, MO 03/2009 – 10/2016

Maintenance Analyst

Use software tools for troubleshooting transport issues

Work in the 5ESS to resolve customer outages

Manage the LECs and independents to ensure troubleshooting in a timely fashion

Tested data circuits

Received calls directly from the customer

Convergys, Saint Louis, MO 05/2008 – 03/2009

Senior Internet Technician

Worked directly with end users to solve internet connection problems

Trained new employees

Charter Communications, Saint Louis, MO 03/2005 – 08/2007

Carrier Relations Manager

Coordinated internal teams to implement 7 division-wide telephone networks

Managed inter-carrier relationships with incumbent LECs

Worked in the LERG to get tandem information

Gathered technical data to meet engineering due dates

Negotiated network designs with the LECs and independent telephone companies

Charter Communications

Senior Network Engineer, Telephony 03/2002 – 03/2005

Successfully implemented initial VOIP deployment in St. Louis

Maintained legacy TDM (Nortel DMS 100) end office switch

Created traffic and dialing patterns for Voice Mail and Unified Messaging

Developed engineering drawings documenting network design interconnection

Worked directly with carriers to troubleshoot T1 and DS3 circuits

Raviant Networks, Kansas City, MO

Senior Translations Engineer 08/2000 - 12/2001

Provided technical expertise for test lab for the 5ESS switch

Performed all troubleshooting for the switch using test tools such as BERT and SS7 analyzer

Maintained Avaya PBX

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Lucent, Saint Louis, MO

Senior Translations Engineer 03/2000 - 08/2000

Created unique calling plans for CLECs

Provided routing cut-over assistance to LECs and CLECs during switch upgrades

Brooks Fiber and Destia (start up companies)

WorldCom, Saint Louis, MO

Senior Translations Engineer 07/1995 - 03/2000

Established switch security procedures

Provided centralized support for routing of telephony traffic through core network

Established dialing plans for trunk groups

EDUCATION

Columbia College, BS Computer Information Science, 1998

SOFTWARE SKILLS

Microsoft Office

Trouble ticket systems, including Remedy

TECHNICAL TRAINING

Nortel DMS 100/200 Translations and Maintenance

CS2K (Nortel) VOIP Softswitch

Cedar Point VOIP Switch

Lucent 5ESS

Avaya PBX

REACT

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