Customer Service Representative

Kathleen A. Tyson

Hardworking ... Passionate about Customer Service ... Eager to Learn

Mount Gilead, NC 910-***-**** acxlsy@r.postjobfree.com

Objective

Obtain a position where I can maximize my people oriented experience, communication skills, and my problem solving skills. I am seeking a competitive and challenging environment where I can where not only grow as an individual but help grow the company and establish an enjoyable career for myself. Ability Summary

• Customer service professional with 4+ years of experience working with a podcasting platform that enables podcasters to broadcast/record/upload, manage, stream live or on-demand, syndicate for downloads, measure, and monetize their shows all done by using computer.

• Experienced assisting with technical support along with teaching podcasters on how to accomplish producing, monetizing, and hosting podcasts online.

• Possess exceptional customer service skills by resolving complaints and concerns in a timely manner while remaining calm and collected when needed with irate customers.

• Accomplished technology assistant at an elementary school for 14+ years. Received Assistant Teacher of the year award.

• Highly motivated team player with clear communication skills and the ability to use positive language.

Experience

BLOGTALKRADIO, New York, NY 2012 to 2016

Customer Service Representative

Assisted 60+ customers daily through live chat, call center (inbound and outbound calls), and emails. Duties included how to use the platform, resolving technical challenges the customers had including how to use a computer, use of the platform and features, and billing questions.

Beta tested new releases and updates to the platform and reported results to the engineers.

Advised management on updates to the Help and Support tutorials when changes were made to the site.

Responded to tweets and messages to the company’s social media sites.

Provided back up for other customer service representatives as needed.

Exceled at time management skills while multitasking through various applications while assisting customers with the ability to work under pressure.

Provided Host Training, through one on one calls, for one year prior to becoming a CSR. Modeled how to use the platform by computer, Skype, Direct Connect, along with equipment requirements needed.

Reported to engineers concerning technical site issues that needed resolved.

Produced podcasts for larger clients.

MONTGOMERY COUNTY SCHOOLS, Mount Gilead, NC 1999-2013 Technology Assistant

Responsible for maintaining all school computers, printers, software installation and updates on all computers as well troubleshooting all related technical problems and running software updates as instructed.

Successfully taught technology by following the NCSCS to K-5th grade students

Instructed staff on use of new programs, software, and hardware and running related student reports.

Performed individual classroom networking.

Provided online work orders to the Central Office as needed.

Recommended new purchases of software or hardware for the school.

Managed the Cartridge Recycling Program and Labels for Education to bring in additional monies for the school.

I assisted in building and ran the school website: http://www.montgomery.k12.nc.us/mountgilead

Responsible for maintaining and updating the inventory for all technology equipment in the school and also submitting that information to the State of NC each year.

Received A+ Hardware and Software Certifications.

Accumulated 41.75 hours of professional training on specific software programs that were instituted at the school.

Named Teacher Assistant in 2003.

Member of the Technology/Media Committee at the school. WOODRUN ASSOCIATION, INC., Mount Gilead, NC 1999-2012 Life Guard and Pool Manager

Responsible for maintaining the upkeep of the pool and facility, hiring additional lifeguards, submitting order requests for pool chemicals as needed, and insuring the safety of all patrons.

Managed the pool concession stand for 4 years.

Technical Skills

MS Office, Live Chat, Salesforce Desk, Talkdesk, Atlassian Jira Service Desk, Hootsuite, Windows

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