Jessica M. Wright

***** *****

Redford, MI *****

313-***-****

acxlqh@r.postjobfree.com

Objective: Seeking a career in Counseling in a social service setting including program planning and community development responsibilities.

Education

Bachelor of Arts in Community Services-Family Systems Concentration 12/10-08/12

Siena Heights University, Southfield, MI

Area of Study: Community Counseling

Master of Arts in Clinical Mental Health Counseling

Date of Completion August 2015

Practicum/Field Experience

Wayne State University Department of Psychiatry and Behavioral Neurosciences 08-14-Present

(Crisis Center and Intensive Care Inpatient Psychiatry) located in Detroit Receiving Hospital. High Intervention Program serves a unique population of patients who are high risk and suffer from wide ranges of illnesses from severe personality disorders to the ones who are highly aggressive and agitated or have acute suicidal ideation with multiple comorbid illnesses in addition to their acute or chronic social problems. Psychotic disorders, severe mood disorders with or without psychosis, and diagnosis related to substance use are among the most common illnesses assessed, treated and stabilized at High Intervention Program. My goal is to assist individuals who have experienced unimaginable trauma and to re-establish hope and trust; to build a life by calling upon personal strengths and courage with the support and care of the community. I have been able to offer a variety of services including:

Information and referral

Screening and assessment

Individual and group counseling

Psychiatric services

Care coordination for health care, legal, and other supportive services

Internship

Local Long Term Care Ombudsman Citizens for Better Care, Southfield, MI 01/12-04/12

Investigated concerns and issues regarding the facility, residents, families and friends to resolve problems dealing with quality care, residents' rights and state regulating services.

Acted as a liaison between residents, care providers and state regulatory agencies.

Attended educational programs and training in residents' rights, guardianship, volunteer advocacy and long term care public benefits.

Summary of Qualifications

Excellent organizational, interpersonal and communication (both written and spoken) skills.

Remarkable knowledge and understanding of counseling theories and techniques for individual and group counseling.

Knowledgeable of local and state service agencies.

Ability to maintain communications with local agencies.

Excellent ability to develop and present educational programs and workshops.

Knowledge and the ability to understand the current literature, practices, and trends in addressing homelessness.

Ability to rapidly review large amounts of information, analyze and identify underlying problems and suggest solutions.

Demonstrated knowledge and expertise in the areas of- homelessness, economic poverty, public systems and their impacts in the community, privacy and confidentiality, case management, and program and clinical assessment.

Knowledge and practical understanding of the issues impacting homelessness including Continuum of Care practices, housing service models, and specified population needs.

Experience in developing, implementing, administering, and evaluating programs in a non-profit environment.

Experience in strategic planning, problem-solving, program development, and evaluation.

Volunteer Work

Team Mental Health Services Detroit, MI 11/11-2/13

Care Coordinator/ Intake Worker

Provide monitoring, linking, and coordination related to member’s needs and goals, as identified in treatment plan

Perform initial assessment of the member/families’ needs including co-occurring mental health and substance use disorders. Complete documentation related to all indirect and direct services within 24 hours of service delivery

Perform initial applications/referrals and ongoing follow up related to obtainment of benefits; including Medicaid, Medicare, Social Security, Patient Assistance Program (PAP), transportation and other applicable forms of insurance or assistance which might be available to the member.

Facilitate coordination between TMHS/member and community agencies, AFC Home Representatives, professionals, primary care physicians, etc.

Act as an advocate on behalf of members in order to ensure that all appropriate services and/or referrals to services are made available.

Participate in Person Centered Planning for members. Ensure quality and compliance with applicable service timelines, documentation and Medical Record requirements.

Fisher Elementary Redford, MI

Consult with students, parents, teachers, and other school and community personnel to assist in meeting the needs of students.

Identified student needs based on input from students, parents, and teachers.

Assisted teachers with the integration of guidance activities into the curriculum.

Provided information to teachers and parents for implementing developmental and remedial strategies.

Assisted with coordination of student services in the school.

Worked with children with mental, mood and developmental disorders.

"Huddle Up" at the Matrix Center Detroit, MI

A national community outreach program that connects kids, primarily from single-parent families in high-need, urban communities to positive people, places, and programs.

T-Mobile Huddle Up addresses the critical need for high-quality afterschool programs by providing a safe, fun place for kids to go after school.

Professional Experience

State of Michigan 07-2015-Present

Service Specialist-Child Protective Service

Provides casework services to dependent, neglected, abused, and delinquent children and youth; children with disabilities; socially and economically disadvantaged and dependent adult clients; and other individuals and families. Observes individuals, families, and living conditions. Engages in face-to-face contact with alleged victims of abuse and/or neglect and visits their homes or designated placements. Prepares legal documents, forms, and petitions; utilize state tools and systems to record case assessments and actions. Testifies in court on progress and services rendered to children and families. Presents assessment and service plans at pre-dispositional and dispositional hearings. Develops plans and finds resources to address clients' and families' problems in housing, counseling, and other areas, using specific service methods; monitors services provided. Provides or secures protective services for endangered children and adults qualifying for such services. Interprets behavioral problems for parents and other caregivers and otherwise assists them in providing appropriate care to children.

SerMetro (A Michigan Works Agency)

Service Coordinator 04/15-08/15

Interviews customers to assess service needs and implements prescribed program-related procedures. Provides counseling and intervention to address barriers to participant’s career readiness and makes referrals to career services accordingly. Identifies problem areas and service gaps and assures implementation of case management plan. Develops and implements case management plan and serves as a liaison between customer, One Stop staff, and service providers and employers. Provides referrals to partner agencies for barrier remediation and removal. Conducts follow-up throughout barrier remediation services. Manages a comprehensive caseload, ensures accurate documentation of case records. Maintain case reporting in MIS systems and customer’s files. Knowledge of community resources; of case management principles, objectives, standards and methods and of program policies and procedures.

Grant Associates (A Michigan Works Agency)

Reengagement Specialist/Recruiter 10/14-04/15

Responsible for engaging and supporting customers in training in order to help facilitate reengagement with the center upon completion of training in person and on the phone. Assists newly employed customers with retaining employment, explore various career paths and realize their ultimate career goals. Motivates customers to take advantage of the wide array of education and training opportunities. Identifies client training needs on an ongoing basis for advancement within their company. Conducts workshops to help build candidates’ skills and improve their chances of advancement. Tracks retention and advancement of customers through the Customer Tracking Tool. Identifies trends of retention in both training and employment. Inputs data into database and generate reports on job placement and retention results.

The Salvation Army

Case Manager 08/13-08/14

Responsible for providing individual counseling sessions for each client on a weekly basis or as needed. Assist clients with temporary housing until the client is deemed ready for permanent housing. Provide advocacy on the client’s behalf in cases of child custody hearings, foster care cases, outpatient services, employment, educational, and permanent housing assistance. Maintain case files for provision of documentation to the Department of Housing and Urban Development. Provide supportive services in the client’s recovery process, and appropriate assessments for the client’s best interest in remaining drug free. Provided supportive services and case management to the homeless population. Assisted clients with Section 8. Responsible for housing assistance and placement for homeless women and children that resided in our shelter as well as the community. Responsible for conducting the Service Prioritization Decision Assistance Tool (SPDAT) for clients and assisting them with rapid rehousing.

Orchards Children’s Services 01/13-09/2013

Post Adoption Resource Center Worker

Responsible for providing education, support activities and services to adoptive families living in the identified service area. Improving community awareness of adoption, and promoting a positive image of adoption. Striving to create a better understanding of the unique issues facing adoptive families among public and private human service providers, schools and medical care providers. Increasing the availability of services for adoptive families, including respite care, crisis intervention, day care, after-school care, legal help, family counseling, and support groups related to adoption.

Team Mental Health Services

Care Coordinator 11/2012-04/2013

Perform initial assessment of the consumer/family’s needs including co-occurring mental health and substance use disorders. Provide monitoring, linking, and coordination related to consumers’ needs and goals identified in treatment plan. Perform initial applications/referrals and ongoing follow up related to obtainment of benefits; including Medicaid, Medicare, Social Security, Patient Assistance Program (PAP), transportation and other applicable forms of insurance or assistance which might be available to the consumer. Act as an advocate on behalf of consumers in order to ensure that all appropriate services and/or referrals to services are made available. Assume responsibility for coordinating services for the consumer which may include ensuring implementation of plan, ensuring that the person served is oriented to services, promoting the participation of the consumer on an ongoing basis in discussions of his or her plans, goals and status, identifying and addressing gaps in service provision. Communicating progress of the consumer to the appropriate people, facilitating the transition process, including arrangements for follow up, involving the family, when applicable, coordinating services provided outside of the organization.

Trainings: Completed Child Welfare Training Institute (CWTI), Community Outreach, Conflict Resolution, Coaching, HMIS Service Point(for the homeless population),Coordinated Assessment Model(CAM-for the homeless population) Crisis Intervention, Domestic Violence, Housing Placement and Assistance, Supportive Services, Individual and Group Therapy, Mental Illness CPR Certification, Case Management and Supports Coordination Training, HIPAA Training, Cultural Competence Training, Medicaid Fair Hearings, Local Appeals and Grievances Training, Recovery-Enhancing Environment Training, Person Centered Planning with Children, Adults and Families Training, Basic Principles of Detoxification Training, Abuse and Neglect: Reporting Requirements Training

References Available Upon Request

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