SUALEHA IRFAN

**** ******** **, ***********, ****** . PH:647-***-****/647-***-**** Email:acxlq1@r.postjobfree.com

Customer service representative with over 3 years of unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Possess a master’s degree and additional knowledge of insurance sector.

PROFESSIONAL EXPERIENCE

MYNETWORX (Mississauga)

Customer Service/Sales Rep: July 2016-Present

Maintain Accounts of business clients.

Offer our services to end user and establish relationship

Oversee and maintain billing

Booking appointments and taking care of customer issues

MINDSCAPE ASIA (Mumbai)

Call centre Representative September 2011- 2013

Brief the entire workshop to the corporates over the phone.

Keep regular follow ups regarding their booking.

Book delegates from different corporate sectors for their field related workshops.

Maintain all billing and collection records.

Respond to all workshop related inquires and conduct collection activity on active accounts.

MAX NEW YORK LIFE INSURANCE LTD

Insurance Agent August2010 - 2011

Provide information on different insurance policies as per their requirements.

Brief the entire terms and conditions of the policies to the clients face to face on fixing meeting with them

Maintain the entire documentation and track record of their policies.

Help clients settling their claims.

LIFESTYLE MANAGEMENT SERVICES LTD

Cashier January 2009 - 2010

Handle cash transaction with customers.

Issue receipts, refunds and coupons.

Introduce new products.

Keep reports of transaction.

Pleasantly deal with customers to ensure satisfaction.

EDUCATION India (Mumbai)

Dr M.L.DHAWALE HOMEOPATHIC INSTITUTE

Masters in Psychiatry, August 2014

TULIP INTERNATIONAL India (Mumbai)

Diploma in Nutrition and Dietician, February 2009

TORONTO FIRST AID CENTRE

Canada Standard First aid and CPR Hcp level, September 2016.

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