Service Management

G.VISWANATHAN

Mobile No-986-***-**** / 733-***-****

Mail id:acxlpu@r.postjobfree.com

Career Objective:

A challenging career to work and associate myself with a professionally driven organization where my skills will be utilized and expanded upon. Where there are opportunities to grow with the company.

PROFESSIONAL SUMMARY:

I do believe that I have the skills and ability to convey the knowledge effectively to organization with varying level of learning skills.

Core competencies:

1.Good knowledge in CCNA, Desktop.

2.Good knowledge in Hardware and Networking.

3.Comfortable to work both in a team and as an individual.

4.Knowledge of software installing and uninstalling.

5.Hardware Installation and trouble shooting.

EDUCATIONAL PURSUITS:

M.C.A

R.M.D.Engineering College,

Chennai.

Anna University

66.2%

2012

B.C.A

Bharath College of science and management, Thanjavur.

University of Bharthidasan

65.9%

2009

12th

R.C.T.Hr.Sec.School,

Chidambaram.

State board

56.08%

2003

10th

R.C.T.Hr.Sec.School,

Chidambaram.

State board

67.4%

2001

TECHNICAL SKILLS:

Hardware Skills:

Assembling and disassembling the computer.

Troubleshooting the computer.

CERTIFICATE COURSE:

Spoken English (Trinity College London)

Hardware and Networking

VB.NET(HCL CDC)

CCNA (Sans bound)

EMPLOYMENT HIGHLIGHTS:

1.Success Computer Education

Designation: Hardware Trainer(Jan 2012 to April 2015)

Responsibilities:

Assembling and Disassembling the computer,

Troubleshooting

Teaching and training to the students in Networking

Understanding and analyzing functional, technical requirements on Project.

2.PROMPT PERSONEL (May 2015 to present).

Designation: Associate Engineer at Tata Communications Ltd in Data center Operations

Project Scope:

Tata Communication: The global reach and industry expertise of Tata Communications drives and delivers a new world of communications. The company leverages its Tata Global Network, vertical intelligence and leadership in emerging markets to deliver value-driven, globally managed solutions.

Our data centers are centrally managed to provide you with optimal performance, reduced total cost of ownership and peace of mind.

Responsibilities:

Service Operation Practices: Scope of Operational Support and Analysis Processes and Functions and How Operational Support and Analysis Activities Support the Service Lifecycle

The Remote Hands Service: in order to outsource routine support and maintenance, as well as receive assistance in emergency situations, from Customers end.

Event Management Process: Process to Support Data Center Events, Event logs, Changes including Policies, Principles, Process Activities, Methods, Triggers, Inputs, and Outputs

Incident Management Process: Process to Support Data Center Incidents such as outages, equipment loss including Policies, Principles, Triggers, and Techniques for recovery

Problem Management Process: Handling of Identified Problems or Issues within the data center including root cause analysis, comprehensive fixes, improvements, and knowledge library inputs for future problem resolution.

Request Fulfillment Process: Approach to handle end user, organization requests for moves, adds, or changes to infrastructure within the data center

Access Management Process: Process for server, application, database, and physical access to the data center and its assets for end users.

Service Desk Function: Provides a support organization with rules and responsibilities for service support to end users

ACCESS PROCEDURES: The Access Procedures aim to provide easy access to Data Centre facilities, ensuring security through proper access authorization

COLOCATION ACCEPTABLE USE: The Colocation Acceptable Use Policy and Procedures aim to make you aware of the standard acceptable practice at Data Centre’s (DCs) and the dos and don’ts of working inside our DCs.

Safety process oriented along with proven technical and training skills

ISO database Handling and maintaining.

Develops and coordinates contract deliverables and reports, prepares management plans and reports

Implement Disaster Recovery systems and policies including backup and restoration procedures to minimize risk expose for the group

Coordinator with the customer.

Project coordinator.

Solving the queries from the customer through mail and phone.

Tools :

BMC Remedy

RHS (The Remote Hands Service)

Servers

Mounting all the types Servers And Storage.

Configure the Servers.

Installation the Hard disk.

Installation the RAM.

configure the raid in servers.

Configure the motherboard in servers.

OS installations.

Good Knowledge in windows server 2012

Router

Mounting and Configure the router.

Configure the RIP (Both version 1 & vision 2), EIGRP.

Good Knowledge in the OSPF.

Switch

Good Knowledge in STP.

Good Knowledge in VLAN.

Desktop

Updating the software.

Troubleshooting the Desktop.

Installing the new software in desktop.

Upgrading the desktop.

Hardware Installation and trouble shooting.

PERSONAL VITAE

Name : G.Viswanathan

Date of Birth : 10.06.1985

Languages Known : Tamil and English

Preferred Location : Willing to relocate anywhere.

Passport : YES

Current Address : G.Viswanathan,

S/oV.Gnanasekaran

24, kesava Street,

Nehru Nagar,

Saligramam,

Chennai.

Tamilnadu.

Mobile No : 986-***-****

Date:15/11/2016 Signature: Viswanathan.G

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