Customer Service Manager

Mark D’Adamo

South Haven, Michigan ***** • 407-***-**** • ****.*.******@*****.***

Selected Achievements

Initiated Lean Management System for production throughout the shop

Created faster workflows which in turn signed on several yearly contracts

Researched then purchased Xerox Docutech Controllers increasing RIP time by 50%

Adjusted workflow for large variable program for Disney creating higher through put along with meeting their SLA

Hired, trained, and developed entire prepress department

Evaluated and influenced company decisions in acquiring department equipment to increase productivity while reducing costs

Influenced company decision to convert to CTP –Digital Output which saved the company 50% of labor costs and 30% of material costs

Constructed proposal to change material purchasing operations to buy in bulk which saved company over $6,000 per year

Instituted recycling program for Xerox and iGen printers which reduced waste by 98%

Arranged sale and removal of unneeded equipment during conversion of the department to digital

Areas of Expertise

Project/program management

Planning/organization

Cost reduction initiatives

Staff training/mentoring

Staff development

Production and quality systems

5S/Operations management

Budget development

Cross-functional team leadership

ISO Regulatory Compliance

Color management

Problem resolution

Customer relations

Equipment maintenance and repair

Digital press operations

(iGen, 8000, Docutech 180)

PROFESSIONAL SUMMARY

O’Donnell Corp. Orlando Florida

Customer Service/Production Manager 2015 – Present

Introduced Lean Management with initiating in 2015

Setup a StoreFront for an incoming customer

Setting up Fulfillment for picking and packing for Storefront

Migrating other Fulfillment customers over to Storefront to lessen turnaround time

RR DONNELLEY Orlando, Florida

Digital Print Manager 2012-July 2015

Adjusted staff to cover programs running 7 days a week reducing overtime by 100%

Introduced SOP’s into digital department streamlining workflows

Cross trained operators on different printing devices creating flexibility for production

Trained all operators on existing client workflows to increase through put

Project planning for health care programs

Setting standards for outside vendors and service technicians

Creating marketing material for Advisors Plus credit unions across the country

Instructed Project Manager handling NAPA account on how to produce their products efficiently and on time saving the account

Promoted variable data products to new and existing clients

BOWNE / RR DONNELLEY South Bend, Indiana

Prepress Supervisor 1998-2011

Hired twenty employees to operate prepress department

oDeveloped criteria and experience requirements for new positions

oConducted interviews and made all final decision on new hires

Trained all prepress employees

oTrained in conventional output

oTrained in digital output when department converted to digital printing (2002)

oPrograms included proofing software such as BOWNE Flow

Developed employees

oCreated standard operating procedures for each position within the prepress department

oIncluded checklists to ensure all task were completed by employees

oSet individual goals for each position based on quality, efficiency, accuracy, and consistency

Influenced many company decisions to become more cost efficient relating to machinery, operations, and workflow management

Developed outsourcing contingency plan to delegate workload in event of a system failure

Repaired and maintained machinery to reduce downtime and prevent loss in production efficiency

Spearheaded color consistency within the plant that exceeded expectations of clients

Projected staffing needs and scheduled workers to operate on weekends and/or holidays

BOWNE Secaucus, New Jersey

3rd Shift Prepress Lead 1993-1998

Created efficient procedures for changing film material to reduce idle time

Constructed time-efficient processes for impositioning and proofing

Increased production of final product with minimal defects

Trained small group of staff

oTrained on impositioning and workflow

Covered supervisor’s absences on all shifts

Worked with management to develop and institute operator self inspection (OSI) to enhance quality of finished products

TOPPAN CO. LTD Mountainside, New Jersey

Primary Color Technician 1980-1992

Color management of client base for commercial and publication magazines

Trained associates on color theory to manipulate film and images related to client requests

Worked on color management for proofing equipment -3M Matchprint

Involved in internal quality control of color proofing for client base

EDUCATION

Associate’s Degree, Printing Technology, Union County Vocational Technical School, Scotch Plains, NJ

Strong leadership, mentoring, training, and team building capabilities

Flexible, focused, and goal-oriented work ethic

Ability to set forth workflow while ensuring consistency and quality output

Extensive knowledge in equipment maintenance and repair

Ability to predict and plan future workflow

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