Customer Service Representative
Resume:
Maryjo Niland
Annapolis, MD *****
acxloa@r.postjobfree.com
Objective: I am seeking full-time employment in a dynamic and challenging setting which would allow me to use my excellent customer service, interpersonal and organizational skills to provide value to my employer and me.
Work Experience
Registrar/Program Manager Washington ArtWorks Rockville, MD
March 2010 to Present
I started as an intern attending the Professional Photography Program and gained increased responsibility through my performance in various positions. I collaborate with instructors, staff and students to continually improve the student experience and efficacy of the Professional Certificate program. I also work with resident artists and photographers to resolve issues they may have with their studios and processor their rent and studio fees.
Duties include:
Marketing the Professional Program by participating in and giving presentations at open houses and other events.
Setting up and executing monthly gallery shows and other special events.
Conducting Intake interviews of potential students.
Scheduling Classes and Workshops.
Monitoring and processing payments on student accounts.
Monitoring Student accounts.
Updating Student Transcripts and Grades.
Working with students to resolve any issues they have with payments.
Supervising interns in office duties.
Booking and overseeing class models.
Process and create annual reports.
Preschool Teacher St. Andrew by the Bay Preschool Annapolis, MD
August 2003 to May 2009
I was looking for a way to make some income and have a flexible job time for my small children. After volunteering and my daughter’s preschool, I attended Anne Arundel Community College to become a Certified Preschool teacher. I taught the four year olds class which often including special needs children. I developed and implemented my curriculum, supervised teacher aides and volunteers who assisted in the classroom and worked with outside agency aides who were assigned to some of the special needs children.
Stay at Home Mom
May 1998 to August 2003
I focused on raising my children during their preschool years.
Polysomnographer National Sleep Technologies Arnold, MD
December 1995 to May 1998
I received, reviewed and scored sleep studies for physician review. I worked out of my home during this time and was responsible for processing set allocation of studies a day, regardless of the time it took to process. I set my own hours, set up and maintained my own home office. I interacted with physicians’ offices in reporting results and any issues with study results.
Loan Administrator Bank of Bowie (Now PNC Bank) Bowie, MD
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October 1992 to December 1995
I processed personal, business and mortgage loans. I provided excellent customer service to both our clients and loan officers. I made sure all documentation was submitted and accounted for loans for new loans and refinances and input data into bank systems. I interacted with customers to gather needed documentation and made sure all loan documentation was in order for the loan officers. I processed lien and other collateral releases when loans were paid off. I also performed audit verification on assets for small business lines of credit.
Loan Processor Empire of America/ Key Bank Buffalo, NY
October 1987 to October 1992
I processed personal, automobile loans and mortgages as well as data entry.
Customer Service Representative/Supervisor Key Capital Albany, NY March 1985 to May 1987
Processing of customer and dealership inquiries regarding automobile leases.
Chiropractic Assistant Robert A. Crocker, Jr. DC May 1979 to March 1985
I fielded phone calls, scheduled patients, received payments, clerical duties as well as performed various patient treatments.
Education
Certificate in Professional Photography in Photography
Washington School of Photography - Bethesda, MD 2009 to 2010
Certificate (90 hour) in Early Childhood Education
Anne Arundel Community College Arnold, MD 2003
Undergraduate Work State University of New York, Albany - Albany, NY 1980 to 1982
Certifications
Certificate Program in Professional Photography
Certificate Awarded: August 2010
Preschool Teacher
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