Customer Service Administrative Assistant

SONIA BUTT

**** ****** **. ***.***

Annandale, VA 22003

Tel: 571-***-****

**********@*****.***

Country of Citizenship: United States of America

Veterans’ Preference: No

Availability: Job Type: Permanent

Work Schedule: Full Time

Desired Locations: US-DC-Washington/Metro

OBJECTIVE:

Obtain an administrative position where I will have the opportunity to use my clerical abilities and skills to support a productive work environment.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, Microsoft Word, Microsoft Excel, managing files and records, operating fax and copy machines, and other office procedures. Abilities to multi-task. Excellent organizational skills

Service Orientation - Outgoing and energetic personality with a willingness to assist.

Social Perceptiveness - Awareness and understanding of others reactions.

Languages - Ability to fluently communicate in English, Urdu, and Punjabi languages.

Typing speed -able to type/keyboard at least 30 words per minute.

EXPERIENCE:

INOVA Alexandria, VA July 2011-Present

Patient Registration/Scheduling Grade Level: NA

Supervisor: Belinda Jones 703-***-****) Hours per week: 40

Okay to contact this Supervisor: Yes

Screen telephone calls/Answering service Avaya Inc. (Electronical Medical Phone System)

Providing high quality customer support to patient, ensuring their satisfaction and a smooth registration.

Creates accurate and complete accounts in host system by obtaining and verifying all registration information.

Complies with guidelines for placing cases/appointments on scheduling grids

Runs necessary reports and compares initial estimates/budget to actuals

Answer multiple telephone lines in a courteous manner.

Responsible for obtaining information pertaining to the patients' demography and insurance, aiding them in the completion of medical forms

Obtain medical case information, including diagnosis, IDC 10 and CPT codes, anesthesia type, and equipment.

Schedules accurately by selecting correct surgical procedure code(s), radiology exams and/or pre surgical testing nurse appointments.

Strong communication skills via phone and in person.

Medical terminology and familiar with anatomy Schedules efficiently and accurately following established guidelines

Working with Epic software 2014.

improves the effectiveness of work methods and procedures.

Aruthur Eleftherio O.D. in Falls Church August 2006 – August 2011

Receptionist/Optometric Assistant Grade Level: NA

Supervisor: Susan Bodnar Selikhova 703-***-****) Hour per week: 40

Okay to contact this Supervisor: Yes

Supervised front desk and managed patient relations in a fast-paced family medicine office

Screened and prioritized high volume of calls, scheduled appointments, managed computerized medical records, and collected patient co-payments

Cash handing

Customer service Keying in patient

Communicated laboratory test results and doctors instructions to patients

Processed high volume patient referral requests though multiple insurance carriers

Carteret Mortgage Corporation, Fredericksburg, VA 2005– 06

Administrative Assistant Grade Level: NA

Supervisor: Elizabeth West bank Hour per week: 40

Maintained complete, accurate files of records.

Cash handling environment Managed accounts receivable, accounts payable and customer invoice records.

Customer service Produced quarterly and annual financial

reports.

Sun Shine Gift, Great Falls, VA 2004 – 05

Sales Representative Grade Level: NA

Supervisor: Aneela Keswanie Hour per week: 20

Managed accounts receivable, accounts payable and customer invoice records.

Provided customer services to over 150 customers daily.

Cash handling environment Maintained bookkeeping records.

Organized daily closing procedures for the company.

Time management

SKILLS:

General: Ability to handle multi-task and

prioritize with ease and confidence. Familiar with everyday office needs

(copying, faxing, mailing, and shipping). Friendly, organized, outgoing and

focused.

Computer: Proficient knowledge of Microsoft

Office (Word, PowerPoint, Excel, Outlook), Compulink Eye care Advantage

(electronic medical records system).

EUDCATION:

Northern Virginia Community College, Annandale, VA 2005- Present

West Potomac Academy, Alexandria, VA 2004 – 2005

CPR Up-to -Date

Referrals

Name: Lynn Waines

E-mail: ********@*****.***

Phone Number: 510-***-****

Relation: Coordinator for Physical Medicine

Name: Virginia Hardie

E-mail: ********@*****.***

Phone Number: 410-***-**** cell

Home phone: 703-***-****

Relation: Co-Worker

Name: Stropko Claudia

Phone Number: 703-***-****

Relation: Patient

Contact this candidate