Customer Service Manager

Location:

Salary:

$10-$12.00 hr.

Posted:

November 21, 2016

Martha Peleska **** ST. Hwy Y

Forsyth, Mo. 65653

Lowe's

Hollister,Missouri

Head Cashier

Have successfully had 100% on the last quaters mystery shops also customer focus scores.On a daily shift managed 11-13 cashiers

the all issues that may arise. Assisted customers in their daily purchases.Conduct training on new process and loss prevention

issues.Covering 6 areas with cashiers and loaders to assist customers.Covering with cashiers problems that may arise, Talking and

working with management to get the cashiers to the next level.Experience in both the accounting office and oracle payroll process.

Keeping paperworking up to date and accurate. ETC..

BURLINGTON COAT FACTORY

Mundelein, Illinois

2003-2007

OPERATIONS ASSISTANT STORE MANAGER/ CUSTOMER SERVICE Mgr.

Conduct interviews and orientation of new applicants. 5 yr. experience in Human Resources, exerise discretion and judgement

between associates and management.Supervising the accuracy of employee wages and keeping the payroll within budget guide lines.

Monitoring the accuracy of shipping and receiving to assure proper inventory and daily paperwork for 100% on monthly audits.

Working with Department Mgr's.in the execution of their daily tasks. Established 5 box program within the store to insure

merchandise was processed in a timely manner.Also maintaine the highest customer service focus. Experience with oracle

microsoft word and excel.ETC..

SEARS LOGISTICS SERVICES

Melrose Park, Illinois

2000-2002

ASSISTANT GENERAL MANAGER -PARTS DISTRIBUTION CENTER:

Managed 104K square foot warehouse with a rolling parts inventory worth over $12 million.Directed 38 employees in four

different departments with 2 leads and 2 assistant leads. Monitored daily receipts and outbound shipments that avgeraged

330k per month. Implemented and monitored productivity goalsin the 3 departments that helped increase speed, decrease hours

and reduce payroll.Also daily cycle counts and research areas neededand saddress immediatly. Peovided guidance and direction

to entire staff on current issues within the PDC.Worked with the program As400 system. ETC..

PERSONAL AND WORK REFERENCES

Stacy Tannehill 1-816-***-****