Office Administration and management

SUSAN M. ADKINS *** FERN AVENUE LITCHFIELD CT ****9 Phone: 860-***-****

PROFESSIONAL SUMMARY

I have been recognized by former employer/s for creating a “get it done” workplace environment. Office management, administrative coordination, and client relationship management highlight a few areas of accomplishments as a professional with 20+ years of experience. I have developed organizational methods and procedures and coordinated the logistics systems in many establishments. I oversaw all inquiries relating to the administration of contract terms and agreements. Possess excellent computer, communication, interpersonal and office support skills.

Customer Relations Accounting, Billing, & Collection Contract Analysis Account Management Sales Management Employee Payroll & Benefits Office Reception

TECHNICAL SKILLS:

QuickBooks (both software & online versions)

Database software

Concrete 5 Website maintenance

Microsoft Office Suite

Outlook

2007 and 2013 Excel Certificates

PROFESSIONAL LICENCES:

CONNECTICUT NOTARY PUBLIC MY COMMISSION EXPIRES 2-28-2019

NATIONAL SOCIETY OF COLLEGIATE SCHOLARS MEMBER SINCE 2014

EDUCATION:

UNIVERSITY OF PHOENIX – ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION 2011 TO 2015

PROFESSIONAL EXPERIENCE

ACCOUNTING, BILLING & COLLECTIONS

Utilized QuickBooks accounting software system to process all financials, including contractor payroll.

Achieved 95% collection of all outstanding invoices.

Prepared daily banking deposits and reconciled bank statement

Maintained aging and other financial reports for CFO.

OFFICE AND ADMINISTRATIVE COORDINATOR

Recognized by management for creating “get it done” workplace environment.

Designed and implemented administrative programs to streamline daily operations.

Processed employee weekly payroll and administered employee insurance and health benefits consistently with accuracy.

Calculated sales commissions and composed weekly sales reports.

OFFICE RECEPTION

Greeted and directed walk-in customers.

Answered and directed all phone calls.

Maintained office appearance & office equipment.

SUSAN M. ADKINS 231 FERN AVENUE LITCHFIELD CT 06759 Phone: 860-***-****

PROFESSIONAL EXPERIENCE (cont’d.)

CUSTOMER RELATIONS AND ACCOUNTS ANALYST

Developed and managed process for incoming signed contracts, purchase orders, credits and cancellations.

Assisted in development of client sales database and networked all organizational departments for access.

Oversaw all inquiries relating to the administration of contract terms and agreements.

Scheduled appointments and liaised with operations and clients for expediting deliveries.

Researched client billing issues and determined appropriate corrective actions while optimizing customer satisfaction and account management.

CAREER PROGRESSION

Accounting/Payroll/Admin. Coordinator BHCS, LLC 2015 to present

Office Manager/Coordinator Vellrath Engineering 2013 to 2015

College Student University of Phoenix 2011 to 2015

Assistant General Manager United Cabinets 2009 to 2011

Client Services Specialist NW Lumber Kitchen Center 2007 to 2008

Client Consultant Lawn Tailors, LLC 2007

Inside Sales Representative Global Jet Services, Inc. 2006

Sales and Account Manager NE Miniature Ball 2005 to 2006

Sales and Service Representative AT&T 1979 to 2005

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